Kranite Nigeria Limited commits itself to becoming an

international company and a major supplier and designer

architectural hardwares in Nigeria. The company is best sourced

for wide range of activities related to Stainless Steel Railings;

Aluminum Railings; Burglary Proof; Stone Coated Roof; Office

Partitions; Shower Cubicles; Furniture & Fittings.

We are recruiting to fill the vacant positions below:


ALSO APPLY: Graduate jobs at wacot limited...90-120K


Job Title: Customer Care Representative
Location: Lagos
Job Description Answering product and service questions
Suggesting information about other products and services.
Process orders, prepare correspondences and fulfill
customer needs to ensure customer satisfaction.
Rely on instructions and pre-established guidelines to
perform the functions of the job.
Works under immediate supervision. Primary job functions
do not typically require exercising independent judgment.
Typically reports to a supervisor or manager. The target is to
ensure excellent service standards and maintain high
customer satisfaction.
Job Functions
Open and maintain customer accounts by recording account
information
Resolve product or service problems by clarifying the
customer’s complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to
ensure resolution
Maintain financial accounts by processing customer
adjustments
Recommend potential products or services to management
by collecting customer information and analyzing customer
needs
Prepare product or service reports by collecting and
analyzing customer information
Contribute to team effort by accomplishing related results as
needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and
interactive communication
Provide accurate, valid and complete information by using
the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer
accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social
media
Use telephones to reach out to customers and verify account
information
Greet customers warmly and ascertain problem or reason for
calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information
such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper
customer service is being delivered
Close out or open call records
Compile reports on overall customer satisfaction
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social
media

Requirements
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to
different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High School Diploma or equivalent; college degree preferred
Skills & proficiencies:
Customer Service
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills

Job Title: Accountant
Location: Lagos
Job Responsibilities
Provides financial information to management by
researching and analyzing accounting data; preparing
reports.
Prepares asset, liability, and capital account entries by
compiling and analyzing account information.
Documents financial transactions by entering account
information.
Recommends financial actions by analyzing accounting
options.
Summarizes current financial status by collecting
information; preparing balance sheet, profit and loss
statement, and other reports.
Substantiates financial transactions by auditing documents.
Maintains accounting controls by preparing and
recommending policies and procedures.
Guides accounting clerical staff by coordinating activities and
answering questions.
Reconciles financial discrepancies by collecting and
analyzing account information.
Secures financial information by completing data base
backups.
Maintains financial security by following internal controls.
Prepares payments by verifying documentation, and
requesting disbursements.
Answers accounting procedure questions by researching and
interpreting accounting policy and regulations.
Complies with federal, state, and local financial legal
requirements by studying existing and new legislation,
enforcing adherence to requirements, and advising
management on needed actions.
Prepares special financial reports by collecting, analyzing,
and summarizing account information and trends.
Maintains customer confidence and protects operations by
keeping financial information confidential.
Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
societies.
Accomplishes the result by performing the duty.
Contributes to team effort by accomplishing related results
as needed.
Accountant Skills
Accounting, Corporate Finance, Reporting Skills, Attention to
Detail, Deadline-Oriented, Reporting Research Results, SFAS
Rules, Confidentiality, Time Management, Data Entry
Management, General Math Skills
OND/HND/BSc/MSc/MBA qualification.

Job Title: Computer Analyst
Location: Lagos
Job Description
Consult with managers to determine the role of the IT
system in an organization
Research emerging technologies to decide if installing them
can increase the organization’s efficiency and effectiveness
Prepare an analysis of costs and benefits so that
management can decide if information systems and
computing infrastructure upgrades are financially worthwhile
Devise ways to add new functionality to existing computer
systems
Design and develop new systems by choosing and
configuring hardware and software
Oversee the installation and configuration of new systems to
customize them for the organization
Conduct testing to ensure that the systems work as expected
Train the system’s end users and write instruction manuals

Graduate Trainees
Skills
Analytical skills: Analysts must interpret complex information
from various sources and be able to decide the best way to
move forward on a project. They must also be able to figure
out how changes may affect the project.
Communication skills: Analysts work as a go-between with
management and the IT department and must be able to
explain complex issues in a way that both will understand.
Creativity: Because analysts are tasked with finding
innovative solutions to computer problems, an ability to

“think outside the box” is important.

Job Title: Sales Executive
Location: Lagos
Job Description
Organising sales visits
Demonstrating and presenting products
Establishing new business
Maintaining accurate records
Attending trade exhibitions, conferences and meetings
Reviewing sales performance
Negotiating contracts and packages
Aiming to achieve monthly or annual targets.
Requirements and Skills
OND/HND/BSc/MBA qualification
Maturity
Confidence
Perseverance
Patience
Excellent interpersonal skills
Commercial awareness
IT skills
Numerical skills


Job Title: Executive Project Manager
Location: Lagos
Job Description
Ensure project officers prepare project schedule with key
milestones that will be used to measure the progress of the
project
Collaborate with relevant stakeholders, user department and
architects to enable successful delivery of projects
Take lead role in all implementation related activity/task
Conduct research to identify and drive continuous
improvement initiatives for the team
Ensure project officers upload project documents on server
to enable knowledge sharing
Ensure sharing of lessons learnt among team/department to
effectively help improve work quality of future projects
Create a fair and efficient performance management system
to review team performance especially at the end of major
projects
Drive capacity development and training for team members
Lead implementation meetings
Qualifications
First degree preferable in Engineering, Building/construction
related discipline
Proven evidence of handling complex projects and delivering
same projects on schedule
Minimum of 2 years of direct project management
experience in Building Construction Industry. Management
consultants who have worked in any of the big 4 consulting
firms and have handled complex projects will also be
considered.
How to Apply
Interested and qualified candidates should follow link

https://jobberguyz..com.ng/2018/01/graduate-jobs-at-kranite-nigeria-limited.html?m=1