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Nairaland Forum / Nairaland / General / Business / Midas shipping & freight, My Experience, Story And Lost of item with them (6992 Views)
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|Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 10:08pm On Mar 03, 2018|
It is quite long but worth reading.
Before anyone would say that I am spoiling someone business, I want you all to know that i am more Midas than any of their customers or staffs as Midas shipping US address is in my business receipt that i issue to my customers. I can’t remember how many people i have recommended to use Midas service and how many times i have defended Midas online. Just to make my point clear, I gave Midas shipping 2-3 of my card details to always deduct their shipment charges whenever I have shipment with them. They have also done well in returning item not as described to my suppliers but their bad side supersedes their good side.
I hate to be the carrier of this news but it has to be told. I got to know about Midas shipping in 2013 when I needed to change the air freight company i was using to a new one, I never knew Midas had a presence on nairaland until someone mentioned their name and how he lost a lot of stuff using Midas shipping. I didn’t take what the guy said seriously as my only bad experience with them at that moment was delay in shipment as it takes them close to a month to deliver even after stating it takes 7-10days.
I had met a lot of their customers complaining about missing items; from the guys who were asking how such issue should be handled, to a guy who narrated how they stole everything that her sister sent from US, to a banker who suggested that I should change my card details and avoid giving such vital information to a company like Midas who steals from their customers and so on. After reading it all online, I assumed their complaint is just for a selected few but all the same I made sure I never gave them another card details immediately the previous cards expired.
My first ordeal with Midas started with custom poking my package box filled with fragile items simply because Midas did not label the box accordingly, a lot of stuffs in the box were damaged as a result of that poke and Midas never paid for any as i took the loss alone. Fast forward to another day in 2016, my box was poked again and a phone was removed from there but Midas denied the responsibility, even though I had seen one of their staffs always dipping his hands inside any customer’s box each time there is a poke. Well, after all the back to front mail, Midas refunded only $50 for that lost item while I bored the remaining loss.
My series ordeal of missing items at their US office started right after my first ordeal from their Lagos office, it was as if they were working with their Lagos counterpart to perfect their plan. Each time I complain of a missing item, Midas would have an excuse to give either they claim the suppliers never shipped or it was not completely shipped. They have never for once accepted responsibilities. Sometimes they would receive 5 phones and they would mark it as 1 phone and when you question them, they would claim it was only one phone they saw and besides your seller never included the packing slip for them to check if they tally; that would be their response.
There was a time, 13 phones were not recorded on Midas packing list as items received, I contacted Midas regarding that and they claimed that they never received such but when i finally received my package from Midas Lagos office, 12 phones out of the 13 missing phones Midas claimed was never received were found inside my box which I made known to them. I informed them that it is only one phone that is missing which they should provide but Midas never did a thing and i took the loss. There was another time I mentioned on nairaland about a freight company i used that claimed they received a charger instead of a phone purchased and delivered; that company is Midas shipping. When Midas have the intention of stealing but sees that a package was delivered with signature confirmation, they can remove the expensive package and replace it with anything to claim that was what they received and there is nothing you can do. I have also seen another item belonging to another customer in my box which I called the attention of Midas shipping on it and they came to my place to pick it up. Kindly note that I have suggested to Midas to always contact every of their customers whose name appears on a manifest number that has a reported case of missing item in case it was mistakenly added to another person’s package as nobody is above mistake but they refused.
I started suspecting Midas shipping the day they stole a phone from one of my special suppliers who always add free phones to items purchased from him. The seller got annoyed and sent 3 phones instead of 1 missing phone, just to show that he will never cheat me. I nearly lost a wonderful supplier like him because of Midas and my other online purchasing account have been given series of warning all because of Midas stealing attitude. Kindly note that i have been believing Midas lies until a phone got missing from the items sent by my special supplier.
Now, the real gist that made me decided to bring this out!!
A package containing 23 phones was delivered to Midas shipping US address on 14th November, 2017 with Fedex signature confirmatory tracking number, but Midas shipping recorded 21 phones against 23 phones as what they received, even when the seller included the packing slip in the package showing all the 23 phones as delivered. Midas usually send all the necessary documents together to my email once they are done with the consolidation without making any request from them but reverse was the case on this, as I had to beg for those documents to be sent before only the payment invoice was sent to my email. It was until i sent another mail that Midas packing list was sent in an inverted manner excluding the seller’s packing slip. All these their attitude gave me cause to worry that things are not right and on checking their slip, I noticed that 21 phones were recorded against 23 phones. Kindly note that i had suggested severally to Midas shipping since I started experiencing item loss with them, to always check any of my delivered item immediately to know the content and the quantity of each item delivered so that when they are sending an update of the tracking number to me, they would as well send the details of item received at once but they refused. Instead they said that I should ask the sellers to always include the packing slip in the shipment in order for Midas shipping to check if what is delivered tallies with what is received.
The payment invoice and Midas packing slip sent to my email on 28th November, 2017 did not include the seller’s packing slip which was later found in my package box after I had received my package from Midas shipping Lagos office on 21st December, 2017. Probably, whoever removed the 2 iPhone 7plus 128GB did not know that the seller’s packing slip fell inside the box while consolidating as the person’s intention was to cover his traces by removing the seller’s packing slip but unfortunately faith was against him this time. Also note that Midas shipping informed me about the package availability for pick up on 20th December, 2017.
Despite seeing all the evidence showing that the items were completely delivered to Midas shipping office, I still went ahead to contact the seller but the seller showed me more shocking evidence that the items were delivered to Midas shipping office. However, I made a contact to Midas shipping on 21st December, 2017 to explain what happened but one of their staffs who responded to my mail was been defensive instead of carrying out an investigation on the matter, that really got me suspicious if she has a clue of what happened to the missing items. The next mail I sent to know the status of the missing items, I got a response that the lady has resigned. I went ahead to send a mail to another of their staff who said they would review their CCTV footage and get back to me with the outcome but surprisingly on contacting her again to know the outcome of the CCTV, she said the complaint has been transferred to another staff to handle. On contacting the said staff, he sounded more like someone that just returned from the moon and after which, he requested for the purchased receipts of the missing items and it was sent to him. After some days of no response from him, I decided to mail him to find out the status of the complaint but he said the complaint has been transferred to their Admin; imagine the dribbling. The next response I got from their admin the following day was as below, nothing was said about the outcome of the CCTV footage, probably they were ashamed of the CCTV footage outcome hence their reason for deviating.
**We have reviewed the whole issue around your claim that you were missing two phones and concluded that it will be better for you to lodge a complaint to your seller. Based on the attached email your were sent, Midas packing slip was sent as requested by you in which it was written there that we counted only 21 phones and you never raised any issue about the phone not been complete until you received your package a month later. In view of this Midas cannot and will not accept responsibility for the phones you claimed was missing.
We thank you for your business and hope you will understand where we were coming from. **
Also note that Midas's anger was that I found the seller’s packing list inside my box, which implicates them as they wanted me to have pointed it on the 28th November, 2017 when they sent only their slip to me. If I had pointed it out to them, they would have done a thorough search on my package where they would see that packing list and remove it, as they always do to make sure nothing implicates them before claiming that supplier never attached the slip. How can Midas claim they received only 21 phones when 22 chargers were found in the package? Their staff who committed the theft removed 2 phones and one charger.
Please can everyone review this and tell me if Midas is the culprit here or the seller?
Rs321, you said I am making noise for voicing out what your company has been doing to their customer’s goods, please come and defend yourself online pending when your company is called to defend themselves off line. I have also copied some of your existing and prospective customers to quote me wrong if what I said here is not true. Guys, please come and know how your item disappears from Midas office.
cc gadgetplace website (if you have presence on nairaland, please come on board)
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|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 11:26pm On Mar 03, 2018|
For those asking me how much is involve, this is 500k matter. The money no be beans oh.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by MetroBaba1(m): 11:47pm On Mar 03, 2018|
Wait Oh, You No Get Sense?
I Took My Time And Energy To Read Your Story. Midas Handled Your Items The Way You Don't Like, Stole At Different Intervals, You Lost Gains In Your Business, And You Could Not Change Them?
I'm Short Of Words. Op, If You're Close To Me Now, I Feel Like Destroying Your Brain Cells.
Just Being Natural!!
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Ishilove: 3:24am On Mar 04, 2018|
Mavinc4u, I don't quite know what to say. I know a lot of people who use Midas who have never had any complaints so this is news to me. I'm speechless...
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 7:58am On Mar 04, 2018|
Don't worry I have pulled out. They would start experiencing such especially If they are buying phones because I am one of their customers who buys phones in large quantities like 500 - 1000 plus phones in one shipment. I always have package in almost every manifest of their shipment that is why am always their target. A lot of people buying phones would be getting the hit from Midas soon because they would start stealing from them when they don't see mine.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Ishilove: 8:13am On Mar 04, 2018|
r231, I am pretty sure there's an explanation for what has happened. I refuse to believe Midas is responsible for the missing phones so perhaps a detailed explanation is in order
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 8:35am On Mar 04, 2018|
Please this is a professional thread and I would appreciate you act like one and choose your words wisely.
If you are the type that screams immediately someone offends you then you need to stop it because it would yield no result. First understand what is happening before you act so you can save both yourself and other people around you with enough evidence. With the evidence I have at hand, I can recover every cent I have lost with them in the pass.
In Business, when a company's advantages are greater than its disadvantages then its disadvantages are overlooked no matter what, but when its disadvantages are more then you voice out and take a walk.
Wait till other of their customers enter the thread, you would understand what am saying.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 9:28am On Mar 04, 2018|
And I thought she was sueing Midas cus that's what she said.
Don't have time still waiting for her lawyer.
All pack of lies by the way. 500-1000 phones? Yea right
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Ishilove: 9:30am On Mar 04, 2018|
r231:Lmao! Mr Man be serious.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Ishilove: 9:32am On Mar 04, 2018|
r231:Jokes aside, these are serious allegations and it won't matter if they are untrue when people Google Midas and this comes up on the search.
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|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 9:35am On Mar 04, 2018|
Serious allegations go to court.
Everything she needed has been sent to her.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 9:47am On Mar 04, 2018|
And you think it ends here. I put it on nairaland for record purposes and also to save the others from your company so don't ever think it ends here.
You have your record to check the quantities on each shipment to know who is lying while the viewers can check my thread to know who is lying.
Make sure you invite the owner in US because you might not be able to take the shock alone.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 9:52am On Mar 04, 2018|
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 10:54am On Mar 04, 2018|
Whatever that have been said here is 100% raw truth. If you are suggesting their service to anyone, please stop it for your own good. You can check their thread on this page link where someone pointed out about missing phones too.
Then go to consumer protection US to read the worst.
I don't want to release people's information here without their consent otherwise, I would have attached a lot here.
If I say something, I always have facts and figures to prove it. I don't have time for lies, I say things the way they are. If you have someone using them, sooner or later they would tell you their own story.
He said he would defend himself online yet he could not do a thing, he should wait for the off line meeting because that one would be a blast.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by Nobody: 11:22am On Mar 04, 2018|
Ishilove:U have already judged against the @op.
@op, ur mistake was repeatedly using them when u are experiencing inconsistencies in their services to u. After the first mistake,second one,u should have walked out.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 12:07pm On Mar 04, 2018|
You are right bro, I continued using them for some reasons; Firstly, to find out who is behind the theft and expose them. Secondly, most of my suppliers were already attached to their address, that each time I have issue with Midas, there would be a package in transit to their US address either from Nigeria as a return or from my suppliers.
I can tell you that a lot of online stores would blacklist their office address for delivery soon.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by AngelicBeing: 12:28pm On Mar 04, 2018|
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by naijacutee(f): 1:35pm On Mar 04, 2018|
This comment is uncalled for, and unnecessarily blames the victim. If you don’t have anything progressive to say, it’s better not to say anything at all.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by eezeribe(m): 2:07pm On Mar 04, 2018|
MetroBaba1:Typical average Nigerian,you have derived sadistic pleasure in blaming the victim while overlooking,exonerating or absolving the perpetrator of any wrong doing.
May what you wish for others always be your portion;AMEN.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 3:16pm On Mar 04, 2018|
Thank you so much. It's not like I am pointing a gun to her to stay.
We told her ages ago to take her business elsewhere because of complains every second
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 3:33pm On Mar 04, 2018|
You told me to expect a letter from your lawyer and I am here waiting for it. At least I am here till month end so we have time and you know where the office is and time of operation
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 3:42pm On Mar 04, 2018|
Just hold on tight till your company is called, you might need the support of your US counterpart so inform him to get ready as well.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 3:48pm On Mar 04, 2018|
Holding on patiently then.
Enjoy your Sunday.
Time to take the kids out!!!
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 4:07pm On Mar 04, 2018|
Keep consoling yourself. You told me ages ago yet nothing like that in your company's email above. can you pull the email where you told me that? You are running your mouth because I have decided to take a walk and expose you guys. This is just the Genesis, wait till I get to Revelation then you will understand more. Go and read my last mail to your company, I would register your company name as an air freight stealing company at CPC office and when I have collected my money and damages from your company then I will mark an everlasting register on CPC website about your company. Your company is too small to be giving my lawyer headache, CPC would handle you to the tune of changing your company's name.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by r231(m): 5:03pm On Mar 04, 2018|
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by nek12: 7:20am On Mar 06, 2018|
Hmm, quite educating. And to think their representative lack good customer relationship and communication is something alarming and amazing. op, how were you able to cope with a useless company like this for years? spits on them. It is good you have learnt your lessons now.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 10:42pm On Mar 06, 2018|
My brother no bi small thing oh. Just leave that guy, that is a typical Nigeria mentality for you. When am done with his company then he will understand the true meaning of my name. That same mouth he used in vomiting rubbish here is the same mouth he would use to say the truth when the time comes. Let me allow the organization to do their work first before uploading anything here.
As for learning lessons, I have actually learnt because we all learn everyday.
@Bishop, my respect to you. All has been signed, sealed and submitted.
@Lalasticlala , be getting ready for front page materials soon.
As for those asking me to mail all their customers, you can do the mailing. I have opened the floor for you so you don't need any introduction or explanation again. Just mention the name of the company you are petitioning once you get there and they know the rest as the story has been told.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by AngelicBeing: 10:00am On Mar 07, 2018|
mavinc4u:Good move, @Seun, this issue deserves front-page, the owner of this company is a moderator and it doesn't tell well of your brand as an online forum been read globally, several complaints against this sham freight company, the owner deserves to be flogged with koboko for all he has done to several members
3 Likes 1 Share
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by wildchild1: 9:21pm On Mar 07, 2018|
Hmmmmmm mavinc4u boss lady . .I'm following
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 9:41pm On Mar 07, 2018|
my dear keep following. Their matter go sweet die.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by fixedhollies(m): 12:46pm On Mar 09, 2018|
mavinc4u I am sincerely sorry for your loss! I wish these companies can be professional in handling items. It's an obvious fact that an organisation is made up of several human and non human resources. These resources could be bad at times. I respect Midas and other shippers on Nairaland, i have observed that some of them handle their customers in a servant master relationship.
I only experienced custom palava with midas... though, i was not a direct customer. It was later resolved and we didn't pay for it.
Midas should look inward at the people he has employed... during customs clearance they should be very vigilant... i don't actually know when items just get missing.
These companies should be aware that as long as they make profits, no customer is ready to loose.
As 4 r231 ur words are not seasoned. Quote me i would ignore you. I could vividly remember your words those days!
This issue should be settled amicably. If items were delivered... items in your care should be secured. You owe a customer a detailed explanation on whatever happens to his or her goods.
Note: If customers don't patronise ur company seizes to exist.
As for Mavinc4u there is no shipper that cannot be changed. I av changed and changed.
And I am still doing business in my own little way.
|Re: Midas shipping & freight, My Experience, Story And Lost of item with them by mavinc4u(f): 4:53pm On Mar 09, 2018|
Thanks for your comment. This missing item has not entered cargo plane before it went missing, it went missing at their US office after it was delivered by my supplier. It was as a result of it that the supplier's packing list was removed at Midas US office so that whatever they say would hold but unfortunately the stubborn packing list made its way into my package box for good reasons.
I do not want to divulge the whole findings here as i want to see the shock on their faces when those facts would be pulled out but it would be made known here when am done with Midas.
This matter has travelled far and you won't believe if i tell you where this matter has travelled to, let me leave it here till then.
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