A Consultancy & Outsourcing firm in Lagos is recruiting for it clients.
JOB TITLE: CUSTOMER SERVICE REP
Summary
Responsible for acting as an intermediary between customers and companies. Assists with complains, orders, errors, account questions and other enquiries.

Primary responsibilities:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.

Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recordkeeping of account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Level
Fresh Graduate/Entry Level/Graduate Internship/Graduates
Location
Lagos
Specialization
Customer Service
Job Type
Full-Time
Minimum Qualification
OND
Preferred Years of Experience
Minimum Entry Level
Application Deadline
3 weeks from now

Other Opening Includes:
Human relationship officer (2 positions)
Admin Officer (2 positions)
Business executives (6 positions)

Application Method:
Send CV & all applications, stating why you are qualified for the particular position to hrlinkconsultingltd@gmail.com
web: www.globalresource.org.ng