We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description
We are seeking to hire young and experienced customer service officers to join our team and ensure that the company’s core ideology of providing stress free shipping service to all customers is priority.
The ideal candidate responsibilities include but are not limited to the following:
Handle customers issues either via calls, social media platforms or emails and ensures prompt resolution within two hours of such issues been logged by the customer.
Ensure that exceptional service is provided to all customers at the very first contact.
Set reminders on all issues and ensure that proper follow up is done on every issue handled leaving the customers 100% satisfied with all resolutions reached.
Provides proper education to all customers making enquiry about our service and ensures that such contacts make use of our services.
Ensure that all calls and chats that come in are picked up at all times and a ticket is created afterwards.
Brings up suggestions on how to improve the service or what will make your work better.
Ultimately, you will deliver quality service that appeals to our customers and encourage them to utilize our services consistently.
Requirements
The prospective employee will be expected to operate in line with our workplace values which are centered around being a team player with zero tolerance for compromise, providing stress free and excellent service delivery to ensure maximum customer satisfaction.
Applicants should also meet the following criteria:
Possess a Bachelors Degree in Arts, social sciences or other related fields
Proven work experience of two years and above interfacing with customers.
Advanced computer literacy especially with the use MS Excel, Power Point, Social Media, Email marketing tools and Database experience.
Excellent Interpersonal, written, verbal and presentation skills.
Must be interested in working shifts.
Must be resilient and able to meet up with deadlines
Application Closing Date
31st August, 2018.

Method of Application
Interested and qualified candidates should send their CV's (This must be saved with your full names) to: hr@shoptomydoor.com Email subject should be ‘Customer Service Officer’.

Note
Recruitment Process/Method of Application:
Our shortlisting methods will be solely based on applicants’ ability to demonstrate, understand and apply our organization’s core values throughout the application process.
These values are embedded in all roles and as such applicants must evidence such to be considered.
Only applications which meet up with the set criteria will be shortlisted.

Has anybody done the online test.. .... after applying for post.. of a customer care service.

adewumiopeyemi:
Has anybody done the online test.. .... after applying for post.. of a customer care service.

yes did mine yesterday..

How was it.. we're you able to finish the maths aspect.

esteeino13:


yes did mine yesterday..

adewumiopeyemi:
How was it.. we're you able to finish the maths aspect.

yes they where together... which platform did u take yours? mine was with win score

Yes winscore.

esteeino13:


yes they where together... which platform did u take yours? mine was with win score

Hey people..did my online test today also..However I dont know if I submitted properly or if there was an option for submission,cause when I completed the last phase,there was no submit button..Is it same for u guys or prolly just happened to me only..

I could only. answer around. 25 questions in the mAths. Section... 20mins. Is way too. Small to answer. 50 questions... Who was able to finish?

Very small.. I did like 35 in the maths aspect.

Olumuyiwalasode:
I could only. answer around. 25 questions in the mAths. Section... 20mins. Is way too. Small to answer. 50 questions... Who was able to finish?

What post did u apply for ooo...cuz I didn't get to any maths section....

esteeino13:
What post did u apply for ooo...cuz I didn't get to any maths section....

My dear u can say dat again because me too I did not see any maths section

Customer care officer..are you sure you didn't see maths in it.. there was time in it.. the time was so small....

esteeino13:
What post did u apply for ooo...cuz I didn't get to any maths section....

I did mine yesterday. My maths section was 12 mins only. I didn't even know how many questions on that section but I manage to answer 20 or so. I did little English language I think 15 mins or so then there was this 150 questions for 15 mins also. I did the ones I can do ooo

I tried copying the link to my Web browser so I can access the questions, but it did not load. Any advice on what to do?

GoldenJAT:
I tried copying the link to my Web browser so I can access the questions, but it did not load. Any advice on what to do?

I experienced same thing too yesterday. Clear your browser's cache and cookies. Use Chrome, it will go.

[quote author=missyojo post=69570505]

I experienced same thing too yesterday. Clear your browser's cache and cookies. Use Chrome, it will go. Thanks for the input.

I've done mine July 8, yet to get any feedback.