I placed an order on Jumia, I got email that the order has been confirmed successfully..

I also got emails that the payment was successful. I paid via Jumia pay or what is it called sef..

Then few minutes later, i got a message from my bank that the fund was blocked pending the settlement of transaction.

I didnt understand it.. I contacted their CCR via their website chat.. I didnt understand what the person talked about...

I then checked my Jumia app and I saw that the order is waiting fulfillment. I kept quiet..

Few minutes again, I got a message from Jumia that I shouldnt miss my order. I click on it, it took me to the same order I already placed.

I checked my order again and it is still writing waiting for fulfillment and there is an option to 'reorder'

Who understands all these? I never experienced this before, I bought few items from Jumia before.. Dont understand.

Princedapace:
I placed an order on Jumia, I got email that the order has been confirmed successfully..

I also got emails that the payment was successful. I paid via Jumia pay or what is it called sef..

Then few minutes later, i got a message from my bank that the fund was blocked pending the settlement of transaction.

I didnt understand it.. I contacted their CCR via their website chat.. I didnt understand what the person talked about...

I then checked my Jumia app and I saw that the order is waiting fulfillment. I kept quiet..

Few minutes again, I got a message from Jumia that I shouldnt miss my order. I click on it, it took me to the same order I already placed.

I checked my order again and it is still writing waiting for fulfillment and there is an option to 'reorder'

Who understands all these? I never experienced this before, I bought few items from Jumia before.. Dont understand.

nothing to worry u have already paid for d item, dats a new development from gtbank

Sanemind:
nothing to worry u have already paid for d item, dats a new development from gtbank

Why na? Won't that delay my order? Which kind development on top my own money be this na?

Princedapace:
I placed an order on Jumia, I got email that the order has been confirmed successfully..

I also got emails that the payment was successful. I paid via Jumia pay or what is it called sef..

Then few minutes later, i got a message from my bank that the fund was blocked pending the settlement of transaction.

I didnt understand it.. I contacted their CCR via their website chat.. I didnt understand what the person talked about...

I then checked my Jumia app and I saw that the order is waiting fulfillment. I kept quiet..

Few minutes again, I got a message from Jumia that I shouldnt miss my order. I click on it, it took me to the same order I already placed.

I checked my order again and it is still writing waiting for fulfillment and there is an option to 'reorder'

Who understands all these? I never experienced this before, I bought few items from Jumia before.. Dont understand.

Go through your jumia account once more, check the last 2 orders you will notice they are same. You actually did the order first time but terminated it at payment page.

You completed the second one and that is the one that was confirmed.

The failed payment is for the first you did that you terminated at payment stage.

Jumia will never confirm an order without the payment. Kindly check your bank account balance.

Your order is awaiting fulfillment because it has not been shipped, it will soon be shipped and the status will change.


I hope this helps?

bamac:


Go through your jumia account once more, check the last 2 orders you will notice they are same. You actually did the order first time but terminated it at payment page.

You completed the second one and that is the one that was confirmed.

The failed payment is for the first you did that you terminated at payment stage.

Jumia will never confirm an order without the payment. Kindly check your bank account balance.

Your order is awaiting fulfillment because it has not been shipped, it will soon be shipped and the status will change.


I hope this helps?

Thanks for your reply. Any ways, I never actually terminated at all. I did the purchase once.. It was after I got the fund blocked email from my bank that I got another message from Jumia to complete my order. I was then wondering why I was asked to complete my order.

Then I checked my bank account, the fund has been removed already and the order waiting for fulfillment.. So I just felt since it was done around to 7pm, maybe, by tomorrow they will fulfill the order..

Princedapace:



Thanks for your reply. Any ways, I never actually terminated at all. I did the purchase once.. It was after I got the fund blocked email from my bank that I got another message from Jumia to complete my order. I was then wondering why I was asked to complete my order.

Then I checked my bank account, the fund has been removed already and the order waiting for fulfillment.. So I just felt since it was done around to 7pm, maybe, by tomorrow they will fulfill the order..

You used JumiaPay, for some ATMs you will not get the alert immediately, maybe like 2 days after. It will be shipped and the status will change.

bamac:


You used JumiaPay, for some ATMs you will not get the alert immediately, maybe like 2 days after. It will be shipped and the status will change.

Thanks bro, it has been shipped...

Princedapace:



Why na? Won't that delay my order? Which kind development on top my own money be this na?

the won't still d normal duration

Princedapace:


Thanks bro, it has been shipped...

Maybe you should consider my service next time to relief yourself of such stress and worry.

Please call/Whatsapp on 08091180137 to order from Jumia now through a reliable and trustworthy Jumia Sales consultant.