Salesforce CRM Admin and Development Realtime online training, job & interview support by corporate working Professionals


Salesforce Training will help to Get hands-on expertise in developing and managing apps for core administrative features of CRM using Salesforce. This course is designed to ensure that you learn and masters the concepts like analytics and customization apps, Salesforce AppExchange, Salesforce Lightning App Builder, Salesforce Service Cloud, Salesforce Reports & Dashboard.


FOR FREE DEMO contact :
Email : raj@apex-online-it-training.com
Phone/WhatsApp : +91-(850) 012-2107
USA Number : 214-628-3894
Gtalk : raavi.sriraja@gmail.com
Blog: http://apex-it-online-trainings..in
Website: www.apex-online-it-trainings.com


SFDC Interview Questions and Answers, Recorded Video Sessions, Materials, Mock Interviews,Assignments Will be provided


SALESFORCE CRM COURSE AGENDA
(the course content can be modified as per your requirements):


Salesforce Admin

Introduction
• Introduction to Cloud Computing
• What is Cloud Computing
• Advantages
• Layers – Client, Application(Software as a Service (SaaS)), Platform (platform as a service (PaaS)), InfraStructure(infrastructure as a service” (IaaS)), Server
• Deployment Models – Public cloudm Community Cloud, Hybrid Cloud, Private Cloud
• Introduction to Salesforce Admin
• What is Salesforce Admin.com
• Advantages
• Products and Services
• Customer Relationship Management(CRM) – Salesforce Admin CRM and other CRM
• The Sales Cloud
• The Service Cloud
• Force.com Platform
• Chatter
• AppExchange
• Configuration
• Web services
• Mobile support


Introduction to Force.com Platform
• Registering Developer Edition with Salesforce Admin.com
• Standard applications
• Standard Tabs
• Standard Objects and relationships, Links
• Setup page – Personal Setup, Application Setup and Administration Setup


Personal Setup
• Personal Information
• Change Password
• Reset my security Token
• Change My Display
• Grant Login Access
• Calendar Access
• Reminders
• Email Settings


Designing Applications on Force.com – I
• Creating new application
• Creating Custom objects
• Creating Tabs – Custom Tabs, Web tabs
• Adding text ,Currency,Checkbox,Date fields
• Creating Picklists
• Field Dependencies


Designing Applications on Force.com – II
• Encrypted fields, field help, and field history tracking
• Use master detail, lookup, and many-to-many Relationships
• Custom button and links Creation
• Rollup Summary field


Designing Applications on Force.com – III
• Develop custom formulas
• Use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes
• Validation Rules – Creating rule by applying formulas
• Payelayouts – Payelayout Editor,Grouping fields into New Section, adding spece between Fields, Editing Field properties
• Search Layouts


Designing Applications on Force.com – IV
• Workflows
• Introducing Workflow Rules and work flow actions
• Email Alerts – Email templates
• Tasks
• Field Updates – Queues and Time Dependent Workflow Actions


Designing Applications on Force.com – V
• Creating an approval Process
• Create an Email template for approvals
• Create an Approval Process
• Create a Custom Profile
• Create User
• Test the Approval Process


Reports
• Introducing Reports and Custom Reports
• Create a tabular Report
• Create a Summary Report – Adding Summary fields and adding Columns and Filters
• Create Matrix Report
• Exporting Reports
• Dashboards – Creating and Editing Dashboards, Adding Dashboard SnapShots to Home Page, Creating Additional Reports
• Creating Custom Report Types


Sharing and Security data – I
• Creating User Accounts
• Controlling Access to Data
• Controlling Access to Objects
• Introducing Profiles
• Standard Profiles
• Custom Profiles
• Controlling Access to Fields
• Introducing Filed Level Security
• Accessing Field-Level Security Settings


Sharing and Security data – II
• Controlling Access to Records
• Introducing Organization-Wide Defaults
• Introducing Role Hierarchies
• Company Roles and Profiles
• Sharing Rules
• Manual Sharing


Sharing and Security data – III
• Displaying Field values and Page Layouts according to Profiles –
• Overriding Sharing with Object Level Permissions
• Administration Groups – Managing Groups(Public and Personal)


Sharing and Security data – IV
• Login History
• Password Policies
• User session Settings
• Set Trusted Ip range


Administration Setup – Mobile, Desktop and Email administration
• Mobile Administration:
• Configuring Mobile user
• User Settings
• Desktop Administration:
• Configuring for outlook
• Offline Briefcase configuration
• Email Administration
• Testing Deliverability
• Deliverability Settings
• Setting Organization-Wide addresses
• Compliance BCC
• Setting Enail Footers


Company Profile and Monitoring
• Editing Company Information
• Settings Fiscal Year
• Settings Business Hours and Holis
• Language Settings
• Debug Logs
• Email Log files


Managing data – I
• Importing data to Salesforce Admin.com from external Sources
• Import Custom objects
• Data Export
• Mass Transfer Records
• Mass Delete Records
• Mass Trnasfer Approval
• Mass Update addresses


Managing data – II
• Data Loader
• Data loader Overview
• When to use Data Loader
• Installing and Configuraing dayta Loader
• Use Data Loader to create mapping files and upsert data
• Running Batch Processes
• Command Line Quick start


Salesforce Development


Overview of Apex


Apex Language basics
• Variables
• Operators
• Arrays and Collections
• Control Logic
• Understanding Governor Limits


Database Integration in Apex
• Database Records as objects
• Database Queries – SOQL(Query results, Relationships, Filtering)
• Persisting Database Records – DML(Insert, Update, Upsert, Delete, UnDelete
• Database Triggers – Trigger Definition, Batch Processing, Error Handling, Governor Limits)
• Database Security in Apex


Debugging and Testing
• Debugging
• Viewing Logs
• Logging
• Handling Uncaught Exceptions
• Understanding Execution Governors and Limits
• Using Governor Limit Email Warnings
• Testing
• Understanding Testing in Apex
• Why Test Apex?
• What to Test in Apex
• Unit Testing Apex
• Isolation of Test Data from OrganizationData in Unit Tests
• Using the runAs Method
• Using Limits, startTest, and stopTest
• Adding SOSL Queries to Unit Tests
• Running Unit Test Methods
• Testing Best Practices
• Testing Example


Advanced Business Logic – I
• SOQL
• Inner and Outer Join
• Semi- Join and Anti Join
• Multi- Select Picklists
• Transaction Processing
• DML Databasse Methods
• points
• Record Locking


Designing Advanced Business Logic – II
• Apex Managed Sharing
• Sharing Objects
• Creating Sharing Rules in Apex
• Sending and Receiving Email
• Sending Email – SingleEmailMessage, SingleEmailMessage with Template and MassEmailMessage
• Receiving Email
• Dynamic Apex – Dynamic Database queries, Schema Meta data


Introduction to Visualforce – I
• Introducing Visualforce and the MVC model
• VisualForce Controllers
• Standard Controller
• Associating a Standard Controllerwith a Visualforce Page
• Accessing Data with a Standard Controller
• Using Standard Controller Actions
• Validation Rules and Standard Controllers
• Styling Pages that Use Standard Controllers
• Checking for Object Accessibility
• Standard List Controller
• Associating a Standard List Controller with a Visualforce Page
• Accessing Data with List Controllers
• Using Standard List Controller Actions
• Pagination with a List Controller
• Using List Views with Standard List Controllers
• Editing Records with List Controllers
• Custom Controller
• Controller Extensions


Introduction to visualForce – II
• View Components
• View Component Basics
• Data Components
• Action Components
• Force.com Styles Components
• Force.com User Interface Components
• Using Static Resources
• Creating a Static Resource
• Referencing a Static Resource in Visualforce Markup


Introduction to visualForce – II
• Visualforce and the Native user Interface
• Standard Pages
• Standard Buttons
• Page layouts
• Custom buttons and links
• Custom tabs
• VisualForce in Production
• Security
• Error Handling
• Governor Limits
• Unit tests
• Overriding Buttons, Links,and Tabs with Visualforce
• Overriding Tabs Using a Standard ListController
• Defining Custom Buttons and Links for Visualforce
• Adding Custom List Buttons using StandardList Controllers
• Displaying Record Types