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How Whatsapp Can Be Used For Customer Service - Business - Nairaland

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How Whatsapp Can Be Used For Customer Service by Nobody: 2:52pm On Jan 07, 2019
Some years back, WhatsApp was mainly an instant messaging app just for chats. In time, different features were introduced and today, WhatsApp is more than just a chat app.

WhatsApp is enhancing the way we communicate online and also affecting business interactions too. Today, some brands are using WhatsApp to boost their business in the aspect of customer service.

Customer service is an integral part of so many businesses and WhatsApp can help business owners to interact with their customers. If you want to achieve success in using WhatsApp for customer service, then follow these tips.

Install WhatsApp Business

The first step is to install WhatsApp Business on your device. WhatsApp for business has features that let your customers or prospects learn more about your business. It has a section in the profile where to add your business location, business category, website URLs, working hours and email.

97% of people that contact a business on WhatsApp check the profile of that account. So with your location, category, working hours, website URLs and email, people will see the authenticity of your brand.

WhatsApp business has a messaging tool that enables you sends Away messages, Greeting message and Quick replies. It also has labels which help you organize customers and chats.


Let People Know Your Business Is On WhatsApp

On your website contact page, social media pages, business cards or online directories, let customers know they can also make enquiries via WhatsApp.


Add Your Business Logo or Profile Picture

There is no one that has ever used WhatsApp and for once didn't check the display picture of another user. This indicates that people do check profile pictures. So if you use your WhatsApp for personal or corporate business, make sure you have a real picture of yourself or your company logo. It removes doubt of genuineness.


Build Relationship By Replying On Time

Leaving new customers unattended to for long hours can have a negative impact. They can go elsewhere to find what they are after except they are old customers who already have a solid business relationship with your brand.


Never Send Unsolicited Messages

Many of us are aware that WhatsApp has great marketing potentials but in using it for customer service, never be tempted to send broadcast messages. If you must do so, let them know that you may occasionally send business updates to them if they so desire.


WhatsApp is truly helpful to business in attending to customers' complaint, suggestions or inquiries. If your business does not have a customer service on WhatsApp, now is the time to create a channel and start reaching out to your customers.


More at https://www.mazinoweb.com/2018/04/how-whatsapp-can-be-used-for-customer-service.html

11 Likes 1 Share

Re: How Whatsapp Can Be Used For Customer Service by realpropertyhub: 3:30pm On Jan 07, 2019
Great content.

1 Like

Re: How Whatsapp Can Be Used For Customer Service by okeysly(m): 4:37pm On Jan 07, 2019
WhatsApp Biz.... The real deal..

Oya check my siggy
Re: How Whatsapp Can Be Used For Customer Service by MooreJozo(m): 4:37pm On Jan 07, 2019
nice
Re: How Whatsapp Can Be Used For Customer Service by PresidentAtiku(m): 4:37pm On Jan 07, 2019
Great
Re: How Whatsapp Can Be Used For Customer Service by okeysly(m): 4:39pm On Jan 07, 2019
This guy above what type of network do you use?

Any ways WhatsApp Biz... Really cool with my biz
Re: How Whatsapp Can Be Used For Customer Service by kennybelle: 4:43pm On Jan 07, 2019
This is very useful. It's a much needed service on whatsapp, glad it's finally here
Re: How Whatsapp Can Be Used For Customer Service by Offpoint: 4:57pm On Jan 07, 2019
Ashawo fit use am?
Re: How Whatsapp Can Be Used For Customer Service by enemyofprogress: 5:04pm On Jan 07, 2019
Rubbish



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Re: How Whatsapp Can Be Used For Customer Service by openmine(m): 5:22pm On Jan 07, 2019
cool cool
Re: How Whatsapp Can Be Used For Customer Service by dreamwords: 5:30pm On Jan 07, 2019
How much did whatsapp owner pay u for this ad

1 Like

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Re: How Whatsapp Can Be Used For Customer Service by Just2endowed2(m): 7:12pm On Jan 07, 2019
Great post
Re: How Whatsapp Can Be Used For Customer Service by staytravel: 8:36pm On Jan 07, 2019
This is a great idea.
Re: How Whatsapp Can Be Used For Customer Service by wizkidblogger(f): 9:58pm On Jan 07, 2019
When unserious customers start rushing you with stupid questions and chats, you will disable it. grin
Re: How Whatsapp Can Be Used For Customer Service by ehbellsho(m): 6:32am On Jan 08, 2019
Good app, great thinking, wonderful innovation. bravo
Re: How Whatsapp Can Be Used For Customer Service by joshuaudom(m): 6:48am On Jan 08, 2019
Gr8 post

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