ITIL 4, the most anticipated update in ITIL history has been Launched. ITIL has always been the most accepted approach to IT Service Management across the globe and has been helping professionals and organizations to alter, transform and grow their business and make proper use of IT.
Let us go through the ITIL 4 Foundation New course overview and what all it is bringing to table for ITIL aspirants this time.

Objectives of ITIL 4 Foundation

Overview of ITIL v3 5-step Lifecycle model.
Mapping of the current 26 processes and functions to the new ITIL 4 model.
7 Guiding Principles of ITIL 4.
4-dimensions of Service Management.
ITIL’s New Service Value Chain.
The 34 ITIL practices, with a focus on 18 of these.
Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

EXAM & CERTIFICATION

Exam Name - Foundation Certificate In IT Service Management.
It is a 60-Minute exam, which covers 40 MCQ questions.
The exam is administered by an independent examination body.
Passing marks required is 65% to get the certificate.
You attain 18 PDUs for Project Managers.

For more Details, Visit: https://www.mercurysolutions.co/axelos/itil4-foundation-training-certification