Hi Nairalanders,

Last week Friday, I did a data sub on my Airtel line (N4,000) for 7.5gb with about 2.5gb night plan bonus. And this morning, I received a message that I have 50mb remaining in my data balance. Normally, Airtel updates me with my data balance so when I've exhausted 75%, I get notified even up till 95% of my data balance. But on this day, they decide to play a very fast one on me without any notification whatsoever. And I'm dead sure I haven't used half of the 7.5gb but maybe a quarter of it. First, I didn't download anything per se, and that's evident in the screenshot attached with this post from my phone's data usage calculation.

From the data calculation, my phone calculated that I used 1.20gb from June 16th till today. This is more or less 1.5gb from June 14th till now. How Airtel calculated that I finished 7.5gb within a week still baffles me. And you know what's more? I called their call centre agent about this, and I'm sure you know what they'll say. Never owning up to their fault or taking responsibility for anything which I do not blame the agent for. The company has been rooted around that where agents have to protect the company's image and blame customers for any complain or issue that may happen.

Now, my case is this: This is not the first time I'm having issues with this people but this ripping off is too much. Wetin happen? 7.5gb minus 1.5gb is still 6gb extra. How did it fly away? How come a monthly sub is exhausted in less than a week? Will we continue to allow these companies rip us off all the time? And later, they will claim we pay less for data compared to some other countries where they have quality and quantity combined with effective delivery of services. I hope Nairaland will give me the voice I need to vet out this anger so the right people involved will do the needful.

Thank you.
p.s: I once used the Consumer Protection Council sometime last year when I had an issue with this same Airtel, but till today, I haven't heard a word from them. Maybe they will reply tomorrow, I never can tell, but for now, the CPC is no option to relay my fears to.


cc: Lalasticlala Islie Seun Dominique

That's how they do. One month sub doesn't last three days and I don't do IG or the likes

MiaB:
That's how they do.
One month sub doesn't last three days and I don't do IG or the likes

Imagine! We have got to fight this injustice with everything we've got. Never ever again would we allow them rip us off our hard earned money. Bunch of criminals parading as corporate organizations seeking to justify high ROI by ripping customers off.

U are rite.Airtel dey zap data just as Glo dey steal ur Airtime. .Well,time to port to MTN.No time

chukwuibuipob:
U are rite.Airtel dey zap data just as Glo dey steal ur Airtime. .Well,time to port to MTN.No time

Is MTN any better? Never used them before since I started out with mobile phones in 2005. Others I have used over and over again and can categorically state that they are all the same, save MTN which I'm yet to use as at today.

AdomeNG:

Is MTN any better? Never used them before since I started out with mobile phones in 2005. Others I have used over and over again and can categorically state that they are all the same, save MTN which I'm yet to use as at today.

i'll try MTN and kip eyes on dem for 2 months sha.