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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy For A Restaurant Call Center Operator (318 Views)
VACANCY:Network Operation Center Manager And Network Operations Center Operator / Business Center Operator,festac,amuwo Odofin / Business Center Operator Needed in Surulere (2) (3) (4)
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Vacancy For A Restaurant Call Center Operator by tolex29(f): 10:18am On Jul 03, 2019 |
Our client is a fast food business operator. As a result of growth, they require the services of a Call Center Operator for immediate employment. Job Location: Lagos State (Desired candidates should be resident In Lekki and immediate environs). Job Summary: • Take customers' calls, clarify orders, pass orders taken to the kitchen, follow-up and provide feedback to customers in a timely manner. • Liaise with the delivery/dispatch team on customers’ orders. • Accept ownership for effectively solving customer issues, complaints and inquiries. • Keep customer satisfaction at the core of every decision, and behavior. Responsibilities: • Manage large numbers of customers’ calls. • Seize opportunities to upsell items when the opportunity arises • Manage and resolve customer complaints. • Provide customers with price information and available deals. • Enter new customer information into the system; update existing customer information. • Process orders to the kitchen, follow-up till delivery stage. • Identify and escalate priority issues. • Document customers’ orders; Keep records of all conversations in our call center database. • Build sustainable relationships and engage customers by taking the extra mile. • Increase the organizations bottom-line by giving exceptional customer service to every customer. • Any other responsibility given by the line manager Requirements: • 3 years minimum prior experience in a similar role from a food/hospitality industry • Minimum qualification is a National Diploma. Open to HND/BSc degree holders • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively • True willingness to want to please customers professionally • Helpful, pleasant, happy demeanor during conversations with customers’ • Flexible thinking in unique situations to offer customers’ additional services where applicable • Good computer keying skills • Moderate PC skills including spreadsheet and word processing applications • Strong oral and written communication skills • Self-motivated, patient and independent worker APPLICATION Forward all applications to ‘recruitment@stresertservices.com’ using ‘RCCO_the name restaurant worked in the past’ as the subject of application e.g. ‘RCCO_Basamta Foods’/ ‘RCCO_Tasty Corridors’ before 15th July 2019. Only shortlisted applicants will be contacted for interviews. |
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