Call Center Agent
Location: Yaba
Type: Full Time


Summary/Objective
• The Call Center Agent answers incoming calls from customers, responds to inquiries, manages complaints, troubleshoot significant customer service problems, and provides general information about the company.
Job Responsibilities
• Answering incoming calls and respond to customer’s emails
• Managing and resolving customer complaints
• Selling products and place customer orders in the computer system
• Identifying and escalate issues to supervisors
• Providing product and service information to customers
• Researching required information using available resources
• Researching , identify, and resolve customer complaints using applicable software
• Processing orders, forms, and application
• Routing calls to appropriate resources
• Documenting all call information according to standard operating procedures
• Recognizing , document, and alert the management team of trends in customer calls
• Following up customer calls where necessary
• Upselling products and services
• Completing call logs and reports
Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Competencies:
• Must have the ability to multitask and prioritize tasks.
• Must have excellent verbal and written communication skills.
• Must have In-depth understanding of entire MS Office suite.
• Must be able to react effectively and calmly in emergencies.
• Must be able to maintain customer confidentiality
• Must pay attention to detail and effective listening ability.
Job Requirements
• No experience required
• OND/Diploma/Undergraduates
• Must have a working knowledge of MS Office packages
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
Salary
N30,000 Monthly working in flexible shifts
Method of Application
Applicants should send their CV (Ms Word Format) to: careers@jhaki.com using "Call Center Agent" as the subject of the mail.