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Agent Monitoring Officer - 80k - Jobs/Vacancies - Nairaland

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Junior Account Officer (80k Gross-pay) / Vacancy For A Field Monitoring Officer (one Year Contract Only) / Job Title: Vigilance Strategy & Monitoring Officer (2) (3) (4)

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Agent Monitoring Officer - 80k by skiguy123(m): 11:30am On Sep 19, 2019
 Responsible for agent set-up and activation on the system
 Monitor Agent sales and general performance
 Track inactive agents and escalate for engagement
 Monitor liquidity management agents

MIS Reporting and Analytics
 Data Analytics and management
 insight generation

 Monitoring of promotional materials production, storage and distribution

Complaint Resolution:
 Investigate customer and agent service complaints and irregularities
 Ensure all complaints are resolved in a timely manner
 Escalate operational issues as necessary

•Accurate and meticulous attention to details, quick-thinking and able to use initiative whilst being a strong team player.
• Ability to set own priorities and goals and ability to manage a diverse workload.
• High level of computer literacy and competence analytical thinking.
• Confidence in making independent decisions, self-motivated and able to take the initiative.
• Work with little supervision as part of a team.
• Strong analytical skills.
• Ability to think outside the box
• Personnel management skills
• MS Office Suite skills

B.Sc/HND minimum of lower division/credit
32 years below
1 Sales experience in the banking sector
Proficient in excel(V-look-up, Pivot table, Charts)



Mode of Application
qualified candidates should apply via the link https://forms.gle/vGZPdXsyeT7mDYqy6

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