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|Agent Monitoring Officer - 80k by skiguy123(m): 11:30am On Sep 19, 2019|
Responsible for agent set-up and activation on the system
Monitor Agent sales and general performance
Track inactive agents and escalate for engagement
Monitor liquidity management agents
MIS Reporting and Analytics
Data Analytics and management
Monitoring of promotional materials production, storage and distribution
Investigate customer and agent service complaints and irregularities
Ensure all complaints are resolved in a timely manner
Escalate operational issues as necessary
•Accurate and meticulous attention to details, quick-thinking and able to use initiative whilst being a strong team player.
• Ability to set own priorities and goals and ability to manage a diverse workload.
• High level of computer literacy and competence analytical thinking.
• Confidence in making independent decisions, self-motivated and able to take the initiative.
• Work with little supervision as part of a team.
• Strong analytical skills.
• Ability to think outside the box
• Personnel management skills
• MS Office Suite skills
B.Sc/HND minimum of lower division/credit
32 years below
1 Sales experience in the banking sector
Proficient in excel(V-look-up, Pivot table, Charts)
Mode of Application
qualified candidates should apply via the link https://forms.gle/vGZPdXsyeT7mDYqy6
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