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Call Center SIP Trunking In Nigeria - Technology Market - Nairaland

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Call Center SIP Trunking In Nigeria by CubixNG: 4:05pm On Sep 30, 2019
Call center SIP trunking refers to a method of delivering voice and data communications used by virtual contact centers. SIP call centers are rapidly replacing traditional PRI solutions by improving functionality and reducing costs for contact centers around the world.

Session Initiation Protocol, or SIP, is the communications solution that delivers voice and media services through an Internet Protocol (IP) to an IP PBX. PBX's connect telephone extensions to the PSTN as well as internal phone extensions. SIP trunking’s primary function is to enable the convergence of voice and data over a single broadband connection. Instead of traveling over traditional phone lines, the calls use the IP network and route through a broadband connection over the Internet to the PSTN. Domains for that connection can be through a private network or public or both. Using SIP trunking for your business requires a SIP trunk at the same location as your PBX. With these advancements in cloud communications, call centers have very little reason to stick to these outdated technologies. Contact centers need to start making the transition to IP technology, and SIP trunking solutions are a great way to get there.

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