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Customer Success Officer Based In lekki/ajah Needed ASAP / Customer Success Officer, Business Deveopers And Web Developers Are Needed Now / Customer Success Officer, Business Development Officer And Others Are Needed Now (2) (3) (4)
|Customer Success Officer Needed ASAP (only OND, HND Can Apply) by techcellent: 11:08am On Nov 04, 2019|
Job type - Full time
Salary - 50k/Month - Can be increased with serious commitment and time
Location - Abulegba, Lagos
Name of company - Excellent & Strategic Solutions
Requirement - OND, HND only
Excellent & Strategic Solutions is a frontline web applications development firm which provide top of the class service to reputable clients all around the country. We specialize in developing and marketing cloud based applications that eliminate bureaucracy and promote complete organizational automation.
Our vision is to make every life, every business, every organization and every government less bureaucratic and more profitable by leveraging technology to the farthest possible extent. We have offices in Agege and Lekki, Lagos.
We are in need of dynamic, intelligent, self driven, compassionate and result focused candidates for:
Customer success officers
- You will be trained and responsible for successful implementation of our cloud software and in training of users to use tech solutions in their different businesses.
- Your primary responsibility is ensuring the success of our customers in the use of software products.
- Regular blog posts, social media postings.
- You are to produce, publish and regularly update a written documentation for use of our software products.
- When necessary, you will be needed to make a video of yourself teaching how to perform key functions on our apps for users to easily understand. You will learn and use online video tools to achieve this.
- You will ensure that they understand how to use every new feature we develop and you will measure their success index.
- You will be required to upsell our customers on feature upgrades.
- You will be required to visit customers on their premises and train them as necessary.
- You should be comfortable with working in an evolving startup environment.
- You must be familiar with simple computer desktop processing applications like ms word, excel, PowerPoint, google docs, etc.
- You must be able to work and remain productive under pressure.
- You must be a patient person who will not shout at customers under pressure.
- You MUST know how to multi-task and juggle between tasks having different deadlines.
- You must be comfortable with meeting deadlines.
- You must know how to produce reports of our customer usage metrics.
Please send your CV alongside cover letter to email@example.com
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