NCC Will Not Compromise It's Commitment To Consumer's Rights- Adewole


Blessing Bature, Abuja



The Nigeria Communication Commission has said yesterday that the Commission will not Compromise it's commitment to always ensure that Consumer's rights are upheld at all times

The Executive Commissioner, Nigeria Communication Commission, Barrister Adeleke Adewolu said this yesterday during the presentation of the final reviewed report of the complaints categories and service level agreements and complaints management meeting in Abuja.

Adewolu said the consumer is pivotal to the success and sustainability of the industry and the only way we can practically demonstrate this fact is to put customer satisfaction at the very heart of service delivery by all licensees of the Commission, adding that whilst we know that service failures can arise despite best efforts and intentions, the Commission will not Compromise it's commitment to always ensure that Consumer's rights are upheld at all times.

He said one of the ways by which these objectives can be achieved is to have a set of comprehensive list of complaints categories, clear fault resolution times and mandatory compensation regimes which are binding on service provider.

With the development of these SLAs, it is our expectation that the service providers and all other concerned stakeholders in the industry value chain will immediately enhance their processes to ensure that Consumer's complaints and service issues are treated with the seriousness that they deserve, he said.

In the same vain, the Executive Vice-chairman, Nigeria Communications Commission, Prof. Umar Garba Danbatta said the unveiling of the final report of the reviewed complaints categories and service level agreements is designed for prompt and effective complaint resolution and redress in line with the evolving trends and realities of the industry.

The protection Information, Education and indeed empowerment of consumers is one of the central elements of the 8-point Agenda or vission strategy my Leadership adopted to guide our regulatory Activisties while others include the protection of competition and inclusive Growth; Ensuring Regulatory Excellence and operational efficiency; the optimization of the Usage and benefits of spectrum; as well as the promotion of ICT Innovation and Investment opportunities, he said

He assured that as Regulators, the Commission Promises not to relent in enforcing complaince to this agreement.

Mrs Felicia Onwuegbechulam, Director, Consumer Affairs Bureau said the consumer affairs Bureau of the NCC is saddled with the responsibility of managing consumer complaints by providing access to dissatisfied Telecom consumers across the country, adding that NCC consumer portal is an alternative online channel for lodging complaints, for making enquiries and a veritable platform for information dissemination and is available 24 hours and can be accessed.

She said We believe that with this new vibrant working instrument, there would be increased effectiveness and efficiency on the part of the service providers as well as the NCC on consumer complaint management.