Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of a Client Relationship Executive.
Job Location: Lagos Island.

Job Summary:

The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.

Detailed Responsibilities:
• Identify and acquire new customers.
• Execute customer relationship plans.
• Build and maintain relationships with bureau subscribers to ensure customer satisfaction.
• Ensure optimal customer service experience at every client interaction.
• Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
• Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers.
• Achieve revenue targets across different product/ service offerings by the company.
• Introduce new service offerings to customers; make sales to meet given targets.
• Any other duties of similar responsibilities assigned from time to time.

Requirements:
• B.Sc / HND degree in a numerate of semi-numerate discipline.
• 3 - 4 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
• Must have good knowledge of MS Office.
• Excellent communication and interpersonal skills.
• Good customer service skills.
• Good planning and organizing skills with an eye for detail.
• Excellent negotiating and marketing skills.
• Must be detailed to the later.
• Please note that this role is a contract based position.

Proposed salary & Application:
• Salary is between N80, 000 – N100, 000/m (negotiable based on experience) + commission.
• Applicants should forward passport picture and CVs to ‘recruitment@stresertservices.com’ using ‘CRE19’ as subject of mail before 25th October, 2019. Qualified applicants with the required experience will be invited for interviews.