It's been over a week since I ordered for a HP laptop from jumia, so I paid using their online payment system 'jumia pay'.

My money was deducted but the transaction was unsuccessful. I have been calling jumia customer care line since last week but they keep on posting me.

They said I should wait for 2 - 5 working days before my money will be refunded, it is over a week now and I have not seen anything

I have been making constant calls for the past 2 days and they seems they've no answer to the problem which they put me through

I have checked my jumia wallet, given them the order number and all the information they asked but nothing seems promising

Please someone should help me get my hard earned money from jumia