The Sales & Customer Service Assistant works closely with the team lead Sales & Customer Service to increase productivity and business success and ensure continued growth in sales, visibility and communication with all customers.

Responsibilities:
• Answer incoming phone calls from customers in a timely and professional manner.
• Respond to Whatsapp messages and social media direct messages or posts from consumers on our social media channels.
• Monitor all social media/ Whatsapp sales orders and assign to our production department with explicit details where recurred.
• Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, shipping issues, returns/exchange and terms issues.
• Provide product improvement support by making recommendations based on customers’ feedbacks and suggestions.
• Communicate extensively with the marketing manager as regarding status of orders and inventory levels.
• Relate with delivery partners for pick up and timely delivery.
• Assist in any research as necessary to ensure we keep up to date with new developments & competitors.
• Reaching and exceeding sales objectives by converting inquiries into sales, answering questions, and resolving issues.

Requirements:
• Female with 1-2 years’ experience in sales or customer service.
• Very social media savvy.
• Intermediate Computer skills in MS Office (Outlook, Excel, Word).
• Excellent writing and communication skills.
• OND/ Diploma in marketing or related area desired.
• Prior e-commerce experience preferred.
• Consistent sense of urgency required.
• Ability to work well in a team environment and cross functionally.
• Detail oriented, conscientious, and self-motivated.
• Excellent follow through and persistence.
• Initiative to improve processes and reduce costs.
• Not more than 26 years old

Send CV to zorklesales@gmail.com