Job title: Front desk supervisor/Service Advisor

Location: Lagos (Lagos Island)

Job Summary: The Front Desk Supervisor /Service Advisor manages the first impression of the customer and ensures that the centres are operated on standard service procedures to enhance high customer satisfaction and revenue assurance.

Essential Job Functions
• Must keep a professional appearance for self and entire facility

• Responsible for all maintenance reminders and appointment booking

• Receives the customer complain and ensures that they are properly documented on the check-in-sheet and repair order and filed

• Ensures that a walk-around check is conducted on the vehicle with the customer

• Consult with mechanics about necessary repairs and possible repair/price options to resolve customer complaint

• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options

• Answer questions about service outcome (after consulting with mechanic if necessary)

• Advise customers about warranty protections and potential cost savings

• Help customers decide on additional job discovered

• Responsible for all payment cash/card/transfer

• Manage and oversee the service center’s workflow and scheduling

• Explains work details to the customer

• Ensures that the customer leaves with a positive impression and a very high tendency of repeat visit and referral

• Responsible for post service follow up

• Document and resolves all customer complaint as much as possible


Qualification / Experience:
HND/B.SC in any discipline with 2 years’ experience.

Qualified candidate should send CV’s to vacancies@tusenconsulting.com using the job title as the subject of the email.