Job Summary
To perform the designated duties of providing lounge related customer service assistance to customers and clients, as per the operational and HSEQ norms and standards.
Duties and Essential Job Functions

Management:
Endeavour to develop and succeed in maintaining appropriate company image that strives towards excellence in satisfying customers.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
Contributes to team effort by accomplishing related results as needed
Technical:
Provides required receptionist services in the lounge and attend to in-person, telephone and email guest queries and concerns

Meet and greet guests and provide guidance on lounge facilities; update system with guest details

Ensure public announcements in lounge for reminders, flight related or boarding time announcements and other important information public-address system

Ensure timely Lounge Handling Report for airline/corporate customer /walk-in passengers handled during shift

Perform other related duties as directed by the immediate superior
Policy and Procedure:
- Maintains a safe and healthy work environment by performing within organizational standards and adhering to legal regulations.

- Implementation of all related organizational policies and procedures

- Implementation of all related rules and regulations

- Ensure commitment to all HSEQ regulations and procedure as per management requirements

- Ensure that all company assets are maintained and used properly avoiding any damage or misuse.


Skills

Diploma

2- 3 years of similar experience

Communication skills

Planning and Organizing skills

Team work and interpersonal skills

Basic Computer skills and knowledge of related job applications

Language Skills: Knowledge of oral and written English

Safety focus and Customer service skills

Knowledge of Lounge operations and airline and local policies & procedures

Application closes on the 29th of February 2020

Click link to apply;

https://careers.nas.aero/en/nigeria/jobs/customer-service-agent-lounges-4146236/