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My Phone Screen Turns Off During Calls - Phones - Nairaland

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My Phone Screen Turns Off During Calls by iamphenomenal(m): 1:31pm On Mar 23
Please I need your help. My phone is Tecno Spark 4 and I just noticed something strange. Whenever I make calls the screen goes off, and stays like that until the call is over. It started only a few weeks ago. Please what can I do?
Re: My Phone Screen Turns Off During Calls by josen16322(m): 1:39pm On Mar 23
very simple go and flash d phone or mayb corona virus breeze don dey blow am grin seriously flash it #1500 shikina cool cool
Re: My Phone Screen Turns Off During Calls by fortune1894(m): 1:39pm On Mar 23
I believe there's air in-between ur phone screen n the guard
Re: My Phone Screen Turns Off During Calls by donbachi(m): 1:41pm On Mar 23
Phonronavirus
Re: My Phone Screen Turns Off During Calls by PreciousDev(m): 1:48pm On Mar 23
Op it's normal naw..No problem with your phone!
Unless you put on the speakers!
Re: My Phone Screen Turns Off During Calls by Humanoid01: 1:56pm On Mar 23
That's normal for phones. I think there's something called a proximity sensor at the top surface of the phone which makes the screen light go off at close distance with your ear or something else capable of covering it.

The function of the proximity sensor is to enable the screen light go off during calls to avoid any inadvertent contact with your screen that could likely interrupt the call. That's not an issue at all.

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Re: My Phone Screen Turns Off During Calls by ETWs: 2:01pm On Mar 23
Humanoid01:
That's normal for phones. I think there's something called a proximity sensor at the top surface of the phone which makes the screen light go off at close distance with your ear or something else capable of covering it.

The function of the proximity sensor is to enable the screen light go off during calls to avoid any inadvertent contact with your screen that could likely interrupt the call. That's not an issue at all.
you are 100% correct

4 Likes

Re: My Phone Screen Turns Off During Calls by gloriaunobi(f): 2:58pm On Mar 23
You're covering the sensor with screen guard

1 Like

Re: My Phone Screen Turns Off During Calls by PreciousDev(m): 3:49pm On Mar 23
gloriaunobi:
You're covering the sensor with screen guard

Ahh �
Re: My Phone Screen Turns Off During Calls by Slawormir: 3:54pm On Mar 23
Damnnnnn niggarrr

Na wa o

This is so normal na
Re: My Phone Screen Turns Off During Calls by iamphenomenal(m): 4:29pm On Mar 23
PreciousDev:


Ahh �
But when I first put the screen guard it wasn't like that. It just started suddenly few weeks ago
Re: My Phone Screen Turns Off During Calls by iamphenomenal(m): 4:31pm On Mar 23
Humanoid01:
That's normal for phones. I think there's something called a proximity sensor at the top surface of the phone which makes the screen light go off at close distance with your ear or something else capable of covering it.

The function of the proximity sensor is to enable the screen light go off during calls to avoid any inadvertent contact with your screen that could likely interrupt the call. That's not an issue at all.
I think there's issue with the sensor. Even without bringing the phone close to my ear the screen still goes off during calls
Re: My Phone Screen Turns Off During Calls by MYSTIC19(m): 4:34pm On Mar 23
@Humanoid01 u are onpoint! And it also save's battery life.. Its lyk its d fist time d op is using an andriod
Re: My Phone Screen Turns Off During Calls by ReliablePhones(m): 4:38pm On Mar 23
Find a way to block the sensor
Re: My Phone Screen Turns Off During Calls by sunshineV(f): 4:43pm On Mar 23
No wonder people still buy tecno. So many Tech illiterate in this this country
Re: My Phone Screen Turns Off During Calls by PAROTLAND(m): 4:45pm On Mar 23
The same thing happened to a friend....just remove the screen guard... it worked like magic

1 Like

Re: My Phone Screen Turns Off During Calls by iamphenomenal(m): 7:46pm On Mar 23
ReliablePhones:
Find a way to block the sensor
and how do I do that?
Re: My Phone Screen Turns Off During Calls by shomutuski(m): 9:19pm On Mar 23
Wassap broo

I'm sure it's one of the transsion models either infinix smart 4, techno spark 4 or the itel variant.


It's the promixity sensor and all production models i mentioned here will have or already have this issue.

Best advice will be for you to visit the carl care office in ikeja and they will replace the screen for you free as long as the warranty is active.

I replaced one for my dad just last week. You'll collect it same day. Just 2hours though.

I tell you there are alot of people there with the same issue.

I hope this helps.
Re: My Phone Screen Turns Off During Calls by YangaBabe: 9:51pm On Mar 26
Most times screen guard does more harm than good. Next thing people will blame Tecno and other phones too
Re: My Phone Screen Turns Off During Calls by Mohbola(f): 6:26pm On Mar 29
I think most tecno phones does that

1 Like

Re: My Phone Screen Turns Off During Calls by Ejadike(m): 7:13pm On Mar 29
YangaBabe:
Most times screen guard does more harm than good. Next thing people will blame Tecno and other phones too
you sef don see am too. When people have problems with there device, instead of looking for solutions, they'll rather wanna blame the phone brand.
Re: My Phone Screen Turns Off During Calls by Abuwaleed: 10:47pm On Mar 30
Just remove the unbreakable glass on your screen. It cause it because of proximity censors

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