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Why You Should Stop Accepting Pay On Delivery. - Phones - Nairaland

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Why You Should Stop Accepting Pay On Delivery. by integral007(m): 7:55am On May 21, 2020
Originally published on medium.com/middletrust

Pay on Delivery is quite popular in Africa because customers have not been able to fully put their trust in online stores. There is a safe feeling attached to receiving and inspecting the product, before deciding to make the payment or not. While this is a perfect arrangement for the buyer, we should look at how vendors fare when they accept to collect payment on delivery.

A typical scenario would be one of these;

Scenario 1

Amaka orders an Ankara bag from Ronky Couture on Instagram and wants to pay on delivery, a price was agreed and the proprietor of Ronky proceeds with delivery to the address given by Amaka. When the logistics company called Amaka about her order, she arranged to meet them at her estate gate, she examines the bag, pays the delivery man and everybody lives happily ever after.

Scenario 2
Amaka orders an Ankara bag from Ronky Couture on Instagram and wants to pay on delivery, a price was agreed and the proprietor of Ronky proceeds with delivery to the address given by Amaka. When the logistics company called Amaka about her order, she realizes that she had used part of the money meant for the bag to get some ice-cream from cold stone. So she switched off her phone to avoid taking calls from the agitated delivery man. The product is afterward returned to Ronky Couture. At this point, Ronky Couture has already paid to get the bag across to Amaka and she’s forced to pay again for the cost of getting the bag returned. Bad deal, Now you would understand that if Ronky Couture has 10 customers who disappointed just like Amaka, she’s going to be making a huge loss, one she very likely didn’t plan for. One thing is for sure, if Ronky Couture continues to incur such losses over a long period, they will likely go out of business.
So what does Ronky do? Ronky Couture decides to write boldly in their Instagram bio “Payment before Delivery, No Refund or Exchange (You pay for it, you have to keep it) “ Now Bolanle who is serious about getting an Ankara bag and shoe lands on Ronky Couture’s page, she sees a bag and a pair of shoes she wants, she checks her account balance and Yeah, she has enough to pay for 20 bags if she wants but she has no reason to trust Ronky who vehemently refuses to accept payment on delivery, throw in the bold No Refund, No Exchange Policy and Bolanle no longer feels safe, she decides to get the bag and shoes whenever she goes to town. And the fact is there are many customers like Bolanle, who would happily pay you if you deliver a good product like you said you would.
Somehow we have to solve this problem, how do we get Ronky to identify unserious buyers like Amaka (if she can disappoint 2face, it shouldn’t be a surprise that she did the same to Ronky) and how do we get Bolanle to buy from Ronky even if she has to pay before Delivery. The solution is Escrow.

Now Ronky Couture signs up on middletrust.com and sets up their trust link. Amaka makes an order, but she has to pay to verify her order via Middletrust, she realizes that she doesn’t have enough to make the purchase yet, so she leaves the order for when she will have enough. Bolanle lands on Ronky Couture’s Instagram page she verifies her order by paying via Middletrust whom she trusts to protect her interests in case Ronky Couture falters. Ronky does everything right and delivers promptly to Bolanle, and the satisfied Bolanle approves the payment held by Middletrust, and payment is in turn released to Ronky Couture’s account. (now that’s what we call happily ever after)

Ronky Couture no longer has to suffer because of people like Amaka, and also Bolanle can trust Ronky because she gets a 100% quality assurance by paying with Middletrust.
Pay before Delivery is unfair to buyers, pay on delivery is unfair to the vendor but payment with Middletrust is just right.

Sign up on Middletrust today and enjoy the safest form of payment.
Remember to share with your friends and followers (Sharing is caring!!)

7 Likes 2 Shares

Re: Why You Should Stop Accepting Pay On Delivery. by Drosonogasta(m): 8:06am On May 21, 2020
And who is this Middletrust who seem to be flawless ?

26 Likes 1 Share

Re: Why You Should Stop Accepting Pay On Delivery. by odizeey(m): 8:15am On May 21, 2020
Drosonogasta:
And who is this Middletrust who seem to be flawless ?
No mind this nigga. I thought there was something great in this piece.

29 Likes 1 Share

Re: Why You Should Stop Accepting Pay On Delivery. by Drosonogasta(m): 8:27am On May 21, 2020
odizeey:
No mind this nigga. I thought there was something great in this piece.
I pity who'll become a prey.

9 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by CosmicPhoenix: 8:48am On May 21, 2020
pay on delivery is safer than paying online,you get the chance to examine the product well before paying

17 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by odizeey(m): 8:55am On May 21, 2020
Drosonogasta:

I pity who'll become a prey.
cheesy

1 Like

Re: Why You Should Stop Accepting Pay On Delivery. by shitshappen(m): 9:48am On May 21, 2020
CosmicPhoenix:
pay on delivery is safer than paying online,you get the chance to examine the product well before paying

If for any reason you have used the money you apologize and reschedule another delivery, pata pata you pay extra. Na my money I chop I no kill person.

12 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by Greatzeus(m): 9:57am On May 21, 2020
If you refuse pay on delivery in Nigeria,you will end up using whatever you are selling yourself grin

5 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by bestabigaelever(f): 10:40am On May 21, 2020
No POD since I started business 2years ago

Maybe because my business is registered

4 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by mytime24(f): 11:14am On May 21, 2020
Tales by Moonlight stories angry

5 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by laivwire(m): 11:49am On May 21, 2020
All marketing stories.

We have to come to a realization that business is different from hustle. Of course a lot of businesses start as side hustles but entrepreneurs must endeavor to ensure that venture evolves into a structured business.

This business transcends into having multiple actively maintained channels including a website and if possible an address. These are subtle ways an online business can build credibility that customers can know they are talking with a business and not a 'Facebook CEO'.

This way you can have legit cash refund policies that encourage customers to pay online.

I don't blame Nigerians though, even Jumia till today sends you an item and it'll be a shadow of what you saw online. Sadly too, Nigerians with their dubious nature are taking advantage of and exploiting every situation.

4 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by calvado: 11:59am On May 21, 2020
Wetin Una see for Amaka body self. Every time Amaka this, Amaka that, haba name only she dey?

2 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by FromZeroToHero(m): 12:00pm On May 21, 2020
Is the middle trust an Angel sent from heaven?
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:14pm On May 21, 2020
Middletrust is a registered escrow company, check them out
Drosonogasta:
And who is this Middletrust who seem to be flawless ?
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:14pm On May 21, 2020
Lol....you can say that. They are very much needed
FromZeroToHero:
Is the middle trust an Angel sent from heaven?
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:15pm On May 21, 2020
Lol...na 2face start am oh
calvado:
Wetin Una see for Amaka body self. Every time Amaka this, Amaka that, haba name only she dey?
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:18pm On May 21, 2020
True
laivwire:
All marketing stories.

We have to come to a realization that business is different from hustle. Of course a lot of businesses start as side hustles but entrepreneurs must endeavor to ensure that venture evolves into a structured business.

This business transcends into having multiple actively maintained channels including a website and if possible an address. These are subtle ways an online business can build credibility that customers can know they are talking with a business and not a 'Facebook CEO'.

This way you can have legit cash refund policies that encourage customers to pay online.

I don't blame Nigerians though, even Jumia till today sends you an item and it'll be a shadow of what you saw online. Sadly too, Nigerians with their dubious nature are taking advantage of and exploiting every situation.

Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:20pm On May 21, 2020
Not until you start making loses
mytime24:
Tales by Moonlight stories angry
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:21pm On May 21, 2020
Kudos to you
bestabigaelever:
No POD since I started business 2years ago

Maybe because my business is registered
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:23pm On May 21, 2020
This is affecting a lot of Small businesses
Greatzeus:
If you refuse pay on delivery in Nigeria,you will end up using whatever you are selling yourself grin
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 1:25pm On May 21, 2020
Perfect for the buyer but can be a nightmare for the seller though
CosmicPhoenix:
pay on delivery is safer than paying online,you get the chance to examine the product well before paying

1 Like

Re: Why You Should Stop Accepting Pay On Delivery. by integral007(m): 1:35pm On May 21, 2020
Drosonogasta:
And who is this Middletrust who seem to be flawless ?
The concept of escrow is not new, top companies like fiverr and upwork use it to protect freelancers and buyers, such that you cannot scam someone on their platform.

Middletrust is just making the same thing available to anybody and everybody. As for credibility, there are several ways to verify if a company has been duly authorised to operate in Nigeria, the Corporate Affairs Commission has a database that compiles the list of all properly registered companies in Nigeria. You can do your own due diligence too.

3 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by odizeey(m): 2:06pm On May 21, 2020
integral007:

The concept of escrow is not new, top companies like fiverr and upwork use it to protect freelancers and buyers, such that you cannot scam someone on their platform.

Middletrust is just making the same thing available to anybody and everybody. As for credibility, there are several ways to verify if a company has been duly authorised to operate in Nigeria, the Corporate Affairs Commission has a database that compiles the list of all properly registered companies in Nigeria. You can do your own due diligence too.

I don't stand any loss by using Fiverr or upwork cos they bring me clients.

What is your company bringing? You company needs to have something at stake too.
Re: Why You Should Stop Accepting Pay On Delivery. by Malawian(m): 2:34pm On May 21, 2020
Next time, use Amaka Couture and Ronke. Lets try and put things in their right order. Thanks grin grin grin
integral007:
Originally published on medium.com/middletrust

Pay on Delivery is quite popular in Africa because customers have not been able to fully put their trust in online stores. There is a safe feeling attached to receiving and inspecting the product, before deciding to make the payment or not. While this is a perfect arrangement for the buyer, we should look at how vendors fare when they accept to collect payment on delivery.

A typical scenario would be one of these;

Scenario 1

Amaka orders an Ankara bag from Ronky Couture on Instagram and wants to pay on delivery, a price was agreed and the proprietor of Ronky proceeds with delivery to the address given by Amaka. When the logistics company called Amaka about her order, she arranged to meet them at her estate gate, she examines the bag, pays the delivery man and everybody lives happily ever after.

Scenario 2
Amaka orders an Ankara bag from Ronky Couture on Instagram and wants to pay on delivery, a price was agreed and the proprietor of Ronky proceeds with delivery to the address given by Amaka. When the logistics company called Amaka about her order, she realizes that she had used part of the money meant for the bag to get some ice-cream from cold stone. So she switched off her phone to avoid taking calls from the agitated delivery man. The product is afterward returned to Ronky Couture. At this point, Ronky Couture has already paid to get the bag across to Amaka and she’s forced to pay again for the cost of getting the bag returned. Bad deal, Now you would understand that if Ronky Couture has 10 customers who disappointed just like Amaka, she’s going to be making a huge loss, one she very likely didn’t plan for. One thing is for sure, if Ronky Couture continues to incur such losses over a long period, they will likely go out of business.
So what does Ronky do? Ronky Couture decides to write boldly in their Instagram bio “Payment before Delivery, No Refund or Exchange (You pay for it, you have to keep it) “ Now Bolanle who is serious about getting an Ankara bag and shoe lands on Ronky Couture’s page, she sees a bag and a pair of shoes she wants, she checks her account balance and Yeah, she has enough to pay for 20 bags if she wants but she has no reason to trust Ronky who vehemently refuses to accept payment on delivery, throw in the bold No Refund, No Exchange Policy and Bolanle no longer feels safe, she decides to get the bag and shoes whenever she goes to town. And the fact is there are many customers like Bolanle, who would happily pay you if you deliver a good product like you said you would.
Somehow we have to solve this problem, how do we get Ronky to identify unserious buyers like Amaka (if she can disappoint 2face, it shouldn’t be a surprise that she did the same to Ronky) and how do we get Bolanle to buy from Ronky even if she has to pay before Delivery. The solution is Escrow.

Now Ronky Couture signs up on middletrust.com and sets up their trust link. Amaka makes an order, but she has to pay to verify her order via Middletrust, she realizes that she doesn’t have enough to make the purchase yet, so she leaves the order for when she will have enough. Bolanle lands on Ronky Couture’s Instagram page she verifies her order by paying via Middletrust whom she trusts to protect her interests in case Ronky Couture falters. Ronky does everything right and delivers promptly to Bolanle, and the satisfied Bolanle approves the payment held by Middletrust, and payment is in turn released to Ronky Couture’s account. (now that’s what we call happily ever after)

Ronky Couture no longer has to suffer because of people like Amaka, and also Bolanle can trust Ronky because she gets a 100% quality assurance by paying with Middletrust.
Pay before Delivery is unfair to buyers, pay on delivery is unfair to the vendor but payment with Middletrust is just right.

Sign up on Middletrust today and enjoy the safest form of payment.
Remember to share with your friends and followers (Sharing is caring!!)
Re: Why You Should Stop Accepting Pay On Delivery. by suoaz: 2:43pm On May 21, 2020
Middletrust offers safety, middletrust doesnt replace upwork or fivver, it doesnt bring you client(even though these platforms also require you to build your brand and not like they have clients to you on a platter). Middletrust is way more affordable and the fee is capped. If you are satisfied with upwork or fivver, you can continue on these platforms. By the way you dont serve any loss because of their escrow service and not because they tend to give you client otherwise, jiji brings client also but you start a lose because they dont have an escrow service.
odizeey:


I don't stand any loss by using Fiverr or upwork cos they bring me clients.

What is your company bringing? You company needs to have something at stake too.
Re: Why You Should Stop Accepting Pay On Delivery. by integral007(m): 2:53pm On May 21, 2020
odizeey:


I don't stand any loss by using Fiverr or upwork cos they bring me clients.

What is your company bringing? You company needs to have something at stake too.

I beg to differ, you don't stand any loss on fiverr because they use an escrow payment system that protects you and the other party at the same time.

In fiverr, you only have to do your job properly and you get paid, you fail to do your job and the buyer gets a refund.
What middletrust offers both parties is total safety as long as they both keep to the terms of the agreement.
Re: Why You Should Stop Accepting Pay On Delivery. by integral007(m): 2:56pm On May 21, 2020
Malawian:
Next time, use Amaka Couture and Ronke. Lets try and put things in their right order. Thanks grin grin grin

Can we please blame 2face and Peruzzi for this. grin grin It's all their fault.

3 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by odizeey(m): 3:20pm On May 21, 2020
integral007:


I beg to differ, you don't stand any loss on fiverr because they use an escrow payment system that protects you and the other party at the same time.

In fiverr, you only have to do your job properly and you get paid, you fail to do your job and the buyer gets a refund.
What middletrust offers both parties is total safety as long as they both keep to the terms of the agreement.
So why did you compare to Fiverr?

How do we trust middle trust? Where is the credibility?

I'll rather change my ways, be prudent, and continue with pay on delivery.
Re: Why You Should Stop Accepting Pay On Delivery. by OgogoroFreak(m): 3:24pm On May 21, 2020
If bolanle can pay to middletrust, why can't she pay the seller directly? So middletrust is only changing the sellers policy of no refunds? Why didn't the seller change that himself? Also, why would the seller even trust middletrust?

2 Likes

Re: Why You Should Stop Accepting Pay On Delivery. by odizeey(m): 3:24pm On May 21, 2020
suoaz:
Middletrust offers safety, middletrust doesnt replace upwork or fivver, it doesnt bring you client(even though these platforms also require you to build your brand and not like they have clients to you on a platter). Middletrust is way more affordable and the fee is capped. If you are satisfied with upwork or fivver, you can continue on these platforms. By the way you dont serve any loss because of their escrow service and not because they tend to give you client otherwise, jiji brings client also but you start a lose because they dont have an escrow service.
You don't know what Fiverr is that's why your are comparing to middle trust.

Are you guys an ecom biz? Where is your credibility?
Re: Why You Should Stop Accepting Pay On Delivery. by sureteeboy(m): 3:31pm On May 21, 2020
Greatzeus:
If you refuse pay on delivery in Nigeria,you will end up using whatever you are selling yourself grin
I sell things to people on this same nairaland and they pay before delivery.
The last SSD I bought was ordered via a nairalander. I paid before delivery as well. So, don't make hasty generalisations.

1 Like

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