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Post Covid-19: Safety Protocols/tips For Hospitality Business - Events - Nairaland

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Post Covid-19: Safety Protocols/tips For Hospitality Business by prettyem(f): 2:29am On May 24, 2020
Hello there, how are you coping with the 'new normal' lifestyle? smiley

Congratulations to everyone who fasted for one reason or the other since the lockdown began and to all Muslim faithfuls . May all your requests become reasons to celebrate smiley

This is a long post but with immense benefits for everyone, especially those in the Hospitality business/career and her (potential) customers

This write-up focuses majorly on eateries, hotels, malls, bars, lounges and other hospitality joints/planners that will receive 'visitors' or host events (parlor, bar,hotel lobby,poolside etc) this sallah break and afterwards...its geared basically to help you achieve 2 things:

*Provide excellent service to your customers without compromising the Health and Safety of your workers/business including the facility...

*Ensuring the continuity of your business post-covid

Relate this to your business structure (buildings, size, location,crowd type), your business model etc that'll help you avoid unnecessary call-outs and tags but help you standout

SAFETY PROTOCOLS FOR BUSINESS OWNER/OPERATOR

1). SOCIAL DISTANCING
This is no longer news I believe but you can easily control your 'crowd' putting these in place.

First of, a security guy MUST be posted to each entry/exit points with one major function (asides his primary duty):
to allow access to your facility

What do I mean? Only your security official should open and close door(s) for now cos you'd have people coming from different places you can't ascertain their healthiness esp. if such is an asymptomatic carrier of the COVID-19 virus or refuse to handwash before entering your facility (some will even lie they just sanitized their hands).

Security must first be 'officially' kitted with a uniform, then be fully and rightly kitted with the necessary PPE (soft, airy long-sleeved shirts, 'breatheable' nose mask, gloves, faceshield...applicable to all staff), must have a functional Temperature reader (know how to read/use it) and a bottle of hand sanitizer which MUST be applied before opening the door to the customer (adults and children alike)

Marked floors (yellow paper tapes or any other type available) indicating the distance between a customer and the next is highly recommended (except you can confirm they're coming from same house/location, do not allow any 2 persons stay together)

This must also be observed by your all members of your staff. As much as possible, RUN SHIFTS and do routine Health check on your workers before assessing the facility

2). SAFETY SIGNAGES
This is key as it helps you give right information to almost all your clients except if impaired (no disrespect). You can make do with those conveying information like:
*Watch your steps
*Do not touch the walls
*No eat-in ONLY
If you're going to allow them eat-in, ensure only 2 seat to a table and if a family of say, 6 come in at once ensure they use same table and seats, then sanitize immediately they leave before another customer will need to use it
*How to wash your hands
*Do not touch M.E.N (mouth, ears, nose) etc.
You can have simple drawings on cardboard or get safety posters to pass your information correctly, post them in strategic open places and ensure compliance by ALL.

3) CROSS VENTILATION:
As much as possible, allow fresh natural air into every space in your facility and regulate the use of A/Cs. Studies show that the virus tends to survive/replicate in cool areas but for very small spaces you can 'open-up' the windows when there is no client around and revert once they come around

4) ACCIDENTS/EMERGENCY RESPONSE
Ensure that you have a "complete" First Aid Box close by and not locked up in the manager's office 3000miles to where you interface with customers. It should be accessible by any of your 'trained' staff including your security officer, at any time

Do you have a POOL? Awesome wink
Follow this guide:
*Firstly, Temperature-check every one coming to your pool by the entrance
*Provide a shower area for a pre-bath before entering the pool
*Control your'crowd' ie. Do not allow more than 10people inside the pool at once ( to allow more people in, you can do 10 per hour) evacuate them,treat the water and allow the next set in but if you really do care...close that section for use

SAFETY PROTOCOLS FOR CLIENTS

1)Obey ALL Health and Safety guidelines Everywhere you go
2)Avoid crowded spaces, especially if you feel unwell
3)If it's not life-threatening, stay indoors with family (so many Eid, birthday, wedding etc celebrations will come after now... you need to be alive and healthy)

For everyone concerned, kindly ensure

-ALL electrical materials (wires especially) are not exposed or have tendency to cause harm/fire accident at any point.

-Fire extinguisher should also be filled and strategically placed for easy access

-Should you need to use the Muster Point, ensure social distance is observed

Be Vigilant, Be Proactive, Be Safe.

Drop your comments and questions. Thanks for your time.

Happy Celebrations
Happy Holidays
Cheers
Re: Post Covid-19: Safety Protocols/tips For Hospitality Business by Heineken(m): 9:41am On Mar 14, 2021
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