willycrown:

[s]I think you people should work on your services before doing this kind of marketing. I will not be using circuit Atlantic again. I am currently having a very terrible experience because of an order I placed after reading this ad. I have not received the order more that two weeks after their stated delivery period, but all emails to them are unanswered even though they are still sending me adverts to my mailbox. I am regretting seriously![/s]

@KKOKOMA:We are very sorry that you are less than satisfied with our service. We can assure you that your stated experience is unusual, as it is our policy to reply all our customer's mails and deal summarily with any complaints. It is possible that you sent your mail to the wrong address. Please send it to circuitatlantic@gmail.com and we assure you that all your issues will be attended to.

I'm here to state my true experience with Atlantic, made my order Tuesday 8th, pay Thursday 10th and on Friday got confirmation that they have paid for my items. before the confirmation, I took time to check amazon.com where I chosed for the 3 items and found out that the prices of the items have dropped slightly. 'dem chop my 12 dollars after I don pay their changes'. Here I think a real PROFESSIONAL outfit should let me know I have a surplus, even if they cannot pay it back, allow me to use it in subsequent orders.
On Wednesday the 16th I received another mail saying that they have gotten my order from the vendor and that it is been prepared for shipping with the promise that it will get to me 5 to 10 working days. pls note that each time I received a massage from them, I usually check my account on their site which will read the same thing. On Friday the 18th, I check my account with them again and it reads items 'shipped'. Note that this I received no mail to that effect, but my account reads shipped.
On Monday the 21th when my thoughts were that the next mail I will receive is the one to tell me to come for my stuff, it was the same one I got earlier telling me they have just received my items that it will get to between 5 and 10. In annoyance I mailed them, noone replied, the next day I mailed again, up till now no response. This is the same email I used when I was making enquiry and response was swift. When the 17 days working period expires, which is next week, I will be back again, whether I get the items or not.

I'm not here to spoil anyone's business, but I'm far from happy, specially when you fail to communicate with your customers.

Catlanta:

@Hopeday, we (and a plethora of satisfied customers will attest to this) still maintain that your case is VERY unusual. We do not have any records of unanswered emails in our system. It will be very helpful if you let us know the following:
-Your email address(the one you've been using to correspond with us)
-The email address that you have been sending mails to
-Your Order number.
Please call us on 08102723294 or provide us with your own number so we can call you.
Thank you.

It is very interesting that you say nothing about the reduction I notice in price before you made payment. In any case, I have just received an email that my items are ready for collection which I will admit still within the promised 10-17 working days period.
I will give my order number simply to make you know I truly made an order. CA1111080022 my email trippleconsent@yahoo.co.uk

hopeday:

@ Irohadis and Catlanta,

I have not recieved any update regarding my order 1201260006 in 10 days and think that is unusual, so I want you to give me an update. Though the 17 days is not over yet, but if my prevlous exprience is to be followed, 10 days is too long a time not to have new info on my account or a message in my box. Plus give is a working email that we are sure to get a reply from because no one seem to be checking info@circuitatlantic.com