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Please Help Me...wema ALAT Is Killing Me! by Revfada: 10:18am On Jun 08
So here is my story. I opened a WEMA Alat account sometime ago and I subscribed to their saving plan, Alat goal. So far I have saved up to 935k with them.

Trouble started about last two months when I needed cash badly, so I made a move to pull out my funds. Alat WEMA won't let me pull out the funds, they kept saying error and that I should try later. I kept trying to no avail.

I contacted the customer care, they promised to look into it.

With the assurance that the issue would be fixed, I took a 20 percent interest loan from them. My plans was to pay back the loan as soon as they release my funds, which normally they would deducted automatically. I noticed this bank was so quick to give me the requested loan but they won't release my funds.


I tried to withdraw my funds days later with the mindset that the issue has been fixed, yet I still couldn't. Still saying error, try again later.

I got back to their customer care. This was their reply.

"We are so sorry about that. We understand delays could be very frustrating. A fresh reminder has been forwarded to appropriate unit."


They kept repeating same thing for the past two months, nothing was done.

I have been forced to keep taking out loans to survive while my funds lie idle there. Mind you, this loans are on a 20 percent interest rates...and the interest rate have been steadily climbing daily.

They have refused to release my funds and no reason was given why my funds are not being released, just fake promises of forwarding my complaints to the appropriate unit.

Please guys what do I do to make this people take me seriously?

How can I get my funds?

Can I report them to CBN?

If YES, how do I do that?

This is over 2 months, yet nothing is done. I have been patient enough.

Mods please help to take this to front page, I really need exposure on this issue. I need help, please.
Cc dominique MrKnowitall

Re: Please Help Me...wema ALAT Is Killing Me! by GuestLog: 10:23am On Jun 08
Get on Twitter!
Tag Alat, Wema, CBN, EFCC, & Buhari.

4 Likes 1 Share

Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 10:25am On Jun 08
GuestLog:
Get on Twitter!
Tag Alat, Wema, CBN, EFCC, & Buhari.
Okay, Thanks.

3 Likes

Re: Please Help Me...wema ALAT Is Killing Me! by Oddslordreal: 10:30am On Jun 08
I real hate those alert , that's y I back my financial buoyancy with sure odds


Check me by mentioning me
Re: Please Help Me...wema ALAT Is Killing Me! by matrixme(m): 10:35am On Jun 08
Go to a physical branch to withdraw your money from Alat account. I guess you need to open a normal WEMA account first. Just request for transfer of funds. You will fill some form and will receive your funds within minutes

1 Like

Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 10:41am On Jun 08
matrixme:
Go to a physical branch to withdraw your money from Alat account. I guess you need to open a normal WEMA account first. Just request for transfer of funds. You will fill some form and will receive your funds within minutes
I have been to their physical bank to complain, I wasn't told to do any of this. Instead the customer agenr spoke to someone at the head quarter on phone, after which he told me the issue is being resolved. This was since last week.
Re: Please Help Me...wema ALAT Is Killing Me! by SavageResponse(m): 11:08am On Jun 08
Revfada:
So here is my story. I opened a WEMA Alat account sometime ago and I subscribed to their saving plan, Alat goal. So far I have saved up to 935k with them.

Trouble started about last two months when I needed cash badly, so I made a move to pull out my funds. Alat WEMA won't let me pull out the funds, they kept saying error and that I should try later. I kept trying to no avail.

I contacted the customer care, they promised to look into it.

With the assurance that the issue would be fixed, I took a 20 percent interest loan from them. My plans was to pay back the loan as soon as they release my funds, which normally they would deducted automatically. I noticed this bank was so quick to give me the requested loan but they won't release my funds.


I tried to withdraw my funds days later with the mindset that the issue has been fixed, yet I still couldn't. Still saying error, try again later.

I got back to their customer care. This was their reply.

"We are so sorry about that. We understand delays could be very frustrating. A fresh reminder has been forwarded to appropriate unit."


They kept repeating same thing for the past two months, nothing was done.

I have been forced to keep taking out loans to survive while my funds lie idle there. Mind you, this loans are on a 20 percent interest rates...and the interest rate have been steadily climbing daily.

They have refused to release my funds and no reason was given why my funds are not being released, just fake promises of forwarding my complaints to the appropriate unit.

Please guys what do I do to make this people take me seriously?

How can I get my funds?

Can I report them to CBN?

If YES, how do I do that?

This is over 2 months, yet nothing is done. I have been patient enough.

Mods please help to take this to front page, I really need exposure on this issue. I need help, please.
Cc dominique MrKnowitall

I suspect the funds you have in the bank were used as collateral for the loan you took from the bank.

It is likely that there is a lien on your funds and will only be lifted when you fully pay back the loan
Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 11:22am On Jun 08
SavageResponse:


I suspect the funds you have in the bank were used as collateral for the loan you took from the bank.

It is likely that there is a lien on your funds and will only be lifted when you fully pay back the loan
No that's not the issue here. I only started taking out loans when they refused to release my funds.

And moreover, paying off an alat loan is automatic, especially when you're liquidating an alat goal. They debit the loan from your fund automatically when you're pulling out your funds from the saving plan.
Re: Please Help Me...wema ALAT Is Killing Me! by letitrainnow(m): 11:25am On Jun 08
Make a post on Twitter and LinkedIn also.
Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 11:35am On Jun 08
letitrainnow:
Make a post on Twitter and LinkedIn also.
I made a post on Wema Twitter page and on Alat Facebook wall...they didn't even bother to reply me. They're just not taking me seriously.
Re: Please Help Me...wema ALAT Is Killing Me! by Juell(m): 12:07pm On Jun 08
Revfada:
I made a post on Wema Twitter page and on Alat Facebook wall...they didn't even bother to reply me. They're just not taking me seriously.
Go to their branch and create a scene, seems these banks only take aggression seriously.

3 Likes

Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 12:29pm On Jun 08
Juell:

Go to their branch and create a scene, seems these banks only take aggression seriously.
I have been thinking of doing just this. But i am still kind of hoping on resolving this issue without making a scene at the bank.
Re: Please Help Me...wema ALAT Is Killing Me! by Juell(m): 12:36pm On Jun 08
Revfada:
I have been thinking of doing just this. But i am still kind of hoping on resolving this issue without making a scene at the bank.
Stop hoping, being gentle in Nigeria doesn't work again O

2 Likes

Re: Please Help Me...wema ALAT Is Killing Me! by Akerewe(m): 1:44pm On Jun 08
Revfada:
I made a post on Wema Twitter page and on Alat Facebook wall...they didn't even bother to reply me. They're just not taking me seriously.
who told u they ignore u? Just calm down and continue to call them names on Twitter by tagging CBN, consumer protection, buhari, efcc and the likes, they will surely answer u in no time. Continue tweet and retweet

5 Likes

Re: Please Help Me...wema ALAT Is Killing Me! by Maximar: 1:57pm On Jun 08
Akerewe:
who told u they ignore u? Just calm down and continue to call them names on Twitter by tagging CBN, consumer protection, buhari, efcc and the likes, they will surely answer u in no time. Continue tweet and retweet

Revfada

In addition to doing what has been mentioned above, since they've refused to attend to your complaints, forward those complaints to cpd@ cbn.gov.ng and/or contactcbn@cbn.gov.ng.

But honestly, these banks are becoming brazenly incompetent these days.

4 Likes

Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 3:08pm On Jun 08
Akerewe:
who told u they ignore u? Just calm down and continue to call them names on Twitter by tagging CBN, consumer protection, buhari, efcc and the likes, they will surely answer u in no time. Continue tweet and retweet
I just got a call from an alat agent, he was begging me for more time to address my compliant. I won't have been this bothered if they had done this before now. Suddenly they placed a call to me because i promised to call them out on twitter grin
Re: Please Help Me...wema ALAT Is Killing Me! by Akerewe(m): 4:00pm On Jun 08
Revfada:
I just got a call from an alat agent, he was begging me for more time to address my compliant. I won't have been this bothered if they had done this before now. Suddenly they placed a call to me because i promised to call them out on twitter grin
if you start twitting against them as adviced, ur money will fall back in ur account like pawpaw grin grin grin

1 Like

Re: Please Help Me...wema ALAT Is Killing Me! by ogawisdom(m): 4:17pm On Jun 08
I suspect you are in a fixed deposit account and funds can't be released until the tenure ends. Look at the high interest the money has earned which is a pointer to my submission

Cc Revfada

1 Like

Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 4:27pm On Jun 08
ogawisdom:
I suspect you are in a fixed deposit account and funds can't be released using the tenure ends. Look at the high interest the money has earned which is a pointer to my submission

Cc Revfada
I am not in a fixed deposit account. It's simply a saving plan. Those using alat knows what i am talking about. The interest you saw were accumulated right from February, so it's not high. Infact the interest rate was reduced from a barely 10% to about 4-5%
Re: Please Help Me...wema ALAT Is Killing Me! by udwise123: 10:38pm On Jun 08
Hav u tried login using ur web browser to complete the process?
i use ALAT by wema bank too
Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 6:44am On Jun 09
udwise123:
Hav u tried login using ur web browser to complete the process?
i use ALAT by wema bank too
I have tried that several times, still the same error message.
Re: Please Help Me...wema ALAT Is Killing Me! by udwise123: 8:08am On Jun 09
Revfada:
I have tried that several times, still the same error message.
What about data service. I have never had any issues with Alat before.
Most errors i get trying to use any of they services are mostly network.
Thats y i suggested the network or browser
Re: Please Help Me...wema ALAT Is Killing Me! by Rapture4real(m): 8:29am On Jun 09
Like someone suggested,go on twitter.I did that foe Gotv and it worked.Lay your complaints there.These corporate organisations dont want their public image to be damaged with its attendant effects.Once you lay a public complaints thru twitters amd tag appropriate regulatory authority, they will respond like a speed of light.Social.media.has its positive impact.You can tell them you were forces to take loan when they didnt respond to you.
Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 9:17am On Jun 09
udwise123:

What about data service. I have never had any issues with Alat before.
Most errors i get trying to use any of they services are mostly network.
Thats y i suggested the network or browser
It wasn't a network error either. I have used mtn, glo and swift networks, nothing worked. I have even resorted to changing device, still nothing. It's an error from alat's end.
Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 9:19am On Jun 09
Rapture4real:
Like someone suggested,go on twitter.I did that foe Gotv and it worked.Lay your complaints there.These corporate organisations dont want their public image to be damaged with its attendant effects.Once you lay a public complaints thru twitters amd tag appropriate regulatory authority, they will respond like a speed of light.Social.media.has its positive impact.You can tell them you were forces to take loan when they didnt respond to you.
You are right, they are so eager to please now, got another call from them this morning, promising me resolution of my complaints today.
Re: Please Help Me...wema ALAT Is Killing Me! by Revfada: 11:14am On Jun 09
Thanks everyone for your help and suggestions. Wema Alat finally released my funds.

2 Likes

Re: Please Help Me...wema ALAT Is Killing Me! by Akerewe(m): 11:31am On Jun 09
Revfada:
Thanks everyone for your help and suggestions. Wema Alat finally released my funds.
y dem no go release ur money, its ur sweats na! If you know the adverse effect of twitter against them, u will pity them.
Re: Please Help Me...wema ALAT Is Killing Me! by RealMillennial(m): 11:50am On Jun 09
But why do Nigerian commercial banks always wait to be dragged before doing the right thing.
We've seen a myriad of these complaints and it's just discouraging. It's almost as if the moment your money is in their hands and you're an ordinary citizen, you become mugu to them. I tire o.

Na so GTBank chop my scholarship money that year. By the time my eyes opened it was too late. Story for another day sha.
Re: Please Help Me...wema ALAT Is Killing Me! by udwise123: 2:41pm On Jun 09
Revfada:
It wasn't a network error either. I have used mtn, glo and swift networks, nothing worked. I have even resorted to changing device, still nothing. It's an error from alat's end.
Hmmmm embarassed
They customer care should help out call them..070022552528.
just be patience on the call they will response.
Dont think they twitter handler will offer any help, but insist will suggest u call the customer call
Re: Please Help Me...wema ALAT Is Killing Me! by Chuckdee(m): 12:55am On Jul 27
udwise123:

Hmmmm embarassed
They customer care should help out call them..070022552528.
just be patience on the call they will response.
Dont think they twitter handler will offer any help, but insist will suggest u call the customer call

What is this one still saying? �
Re: Please Help Me...wema ALAT Is Killing Me! by mcdokwe(m): 4:06am On Jul 27
Revfada:
I have been to their physical bank to complain, I wasn't told to do any of this. Instead the customer agenr spoke to someone at the head quarter on phone, after which he told me the issue is being resolved. This was since last week.
mail them another complaint, but this time around copy cpd@cbn.gov.ng
Re: Please Help Me...wema ALAT Is Killing Me! by udwise123: 6:13am On Jul 27
Chuckdee:


What is this one still saying? �
Haven't u made any typo error before .

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