Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) jobs were proven irresistible for graduates fresh out of college. And why wouldn’t it be, the salary is great and the best part is, you get the prerequisite of the transport service.

All you need is a basic graduate degree and good communication skills.

Most people often get confused between the terms – BPO and KPO. Well, KPO is a part of the BPO sector. But because the field requires improved skill sets and better educational qualifications, it is segregated as a different sector.

However, the job roles and responsibilities depend upon the nature of the job, salary compensation, and complexity.

NASSCOM, a renowned regulatory body listed some of the best BPO companies in India. Therefore, if you’re seeking a BPO career, you can always choose from any one of the following companies:

• TCS BPO
• IBM Daksh
• WNS Global
• Aditya Birla Minacs Worldwide
• HCL BPO
• Wipro BPO
• Infosys BPO
• First Source
• EXL Service Holding
• Genpact

However, there are some advantages and disadvantages to working in a BPO sector. Even if you’re a fresh graduate, you still get multiple options to choose from when entering the BPO industry. This industry has grown over the past years, and widespread across Asian countries.

The Business Process Outsourcing (BPO) market worldwide is estimated to grow up to USD 114.1 billion by 2025, source: Globe Newswire.

Although you get a job as a fresher, the pressure can be huge. Timings are not flexible thus your sleep patterns can get disrupted. However, it is always exciting to get yourself a BPO career. You get introduced to a diversity of skills and gain a more global presence.

Here’s what you need to enter the BPO sector

Most often it is not difficult to enter this industry. All you need is a basic graduate degree and good communication skills. However, you need to show a willingness to work in different shifts. BPO is a sector where you don’t get fixed shifts, most of the time your shifts might rotational depending on your clients. One of the major challenges here is that the candidate needs to be a quick learner. If your communication skills are great, you might get started with customer service. And if you’re technically qualified you mind end up in IT.

If you wish to take your career ahead, you can opt for a BPO certification program. A professional certification keeps you on the limelight. All in all, employers seek candidates with exceptional skills, and earning a certification could help you achieve that.

Businesses will always need a BPO employee. As businesses keep expanding so will the need for those offering outsourcing services. The job prospects seem to be high in countries like the UK and the US, moreover, they prefer getting their work outsourced from countries like Pakistan, Bangladesh, India, and Asian countries, etc.

For instance, grabbing a job at a BPO sector is ideal for a candidate who’s just graduated and is seeking for job opportunities. As a fresher, you may get started as a process executive, technical support executive, or a customer support executive.

Give your best shot today.