Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,150,253 members, 7,807,866 topics. Date: Wednesday, 24 April 2024 at 09:02 PM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Service Officer (428 Views)
Customer Service Officer Recruitment At Germaine Auto Centre, Lekki, Lagos / Customer Service Officer (Lagos) / Customer Service Officer Needed At Vanaplus Group (2) (3) (4)
(1) (Reply)
Customer Service Officer by Olugrp: 3:08pm On Oct 07, 2020 |
FortunEdge Systems - We are a Premium, established and trusted provider of information security and infrastructure solutions across Nigeria with offices within the major cities. We are recruiting to fill the position below: Job Title: Customer Service Officer Location: Anambra state/ Onitsha Employment Type: Full-time Details Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Requirements Candidates should possess relevant qualifications with 1 years minimum work experience. Salary NGN45,000 - 70,000 / Month. Application Closing Date unspecified Note: Applicant must reside within Onitsha/ Asaba How to Apply Interested and qualified candidates should forward their CV to: hrolugrp@gmail.com using the Job Title as subject of the email. |
(1) (Reply)
Urgent Interview. / Activation Manager Needed Urgently! / Teachers Wanted Urgently
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 10 |