Jerandel Concepts is in need of female Customer Service Representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
Any Qualification is accepted as long as you are a fast learner and are willing to learn on the job.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support is an added advantage
You must reside around Oke-Afa, Ikotun, Isolo, Ijegun, Ejigbo, Isolo or it's environs.

How to Apply:
Send a mail with your CV attached to support@palomafoodprocessor.com with the job title as the heading of your mail.

Location: Jakande Estate, Oke-Afa, Isolo Lagos.

Deadline January 12th, 2021

Please read the job description carefully before applying, because we are getting applications from the male gender even.

We need applicants for the second phase of this recruitment exercise. The deadline has been modified to reflect this.

Renumeration: Salary + Commission (which could amount to 100k)

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