ZMAX logistics requires the services of an experienced customer service representative to join the Team.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
• You will directly interface with customers to receive, log, escalate and monitor customers’ technical and commercial issues and complaints
• You will process customer payments and collections through the different payment channels that will be provided.
• You will network with the Control Center and departments involved in customer complaints, processing, and support.
• You MUST be 100% Customer-Centric. There will be Zero Tolerance for bad attitude and any customer complaints.
• You will open new customer accounts by recording account information, maintain customer records by updating account information, resolve service problems by clarifying the customer's complaint; escalating to the control center; expediting correction, and following up to ensure resolution.
• You will Prepare service reports by collecting and analyzing customer information, contribute to team effort by accomplishing related results and targets as needed.
• You will play a part in managing the day to day office administration, basic bookkeeping, and other sundry tasks.
• You will build sustainable relationships and trust with customer accounts through open and interactive communication, provide accurate, valid complete information by using the right methods/tools.

JOB REQUIREMENT
• Having a Diploma/HND/First Degree in Business, Management Studies or Marketing preferred.
• 1 Years Retail and Customer Service experience
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone and person to person contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Required Skills
• Being flexible
• Using initiative
• Communication and listening
• Information technology (Good use of Microsoft Office; Word and Excel Applications very important)
• People management
• Customer service
• Being confident and focused
• Being professional and courteous
• Being open-minded
• Resolving problems quickly
• Being thorough and analytical

- Clear spoken English and persuasive communication skills - Empathy - Friendly/warm personality - Ability to use positive language - Patient and attentive - Problem-solving skills - Self-control and patience - Prior experience with CRM Software preferred

LOCATION: INTERESTED APPLICANTS NUST BE RECIDED AT VI, SURA, OBALENDE, DOLPHIN ESTATE, OWORO SHOKI, AND ITS ENVIRONS ARE PREFERRED.
For your CV to multiactivityexpress@gmail.com