please Nairalanders help!!!

On 24 march 2021 40k was sent to me through Mobile transfer, while, on 25 that same month I went on to withdraw the money through POS only to discover that the money had been draw from my account.

The next morning I went to bank lay a complaint after few minutes I was given a Statement of Account

The problem now is that the address on the Statement of Account where the money was drawn was in Lagos but am in Abuja..

Honestly am really comfuse now. don't know what to do pls help

here is the Photo of the Statement Of Account

Incase you're familiar with the address

did you check your account balance earlier on 25th before going to the POS? to verify that the money was there before trying to withdraw

Yes it was there on 25

Yes, I checked it on the 25th and money was still there

Hold that pos owner responsibly! Same thing happened yo a frd last year, some amount of money was sent to him for schl fee, he went to withdraw 2k from a pos, around 1am he received a debit alert that withdraw all the money in his acct. We went bacy to meet the pos owner, he denied but we have to report him to sug president...
Later I was educated on pos machine; there are some machine that is not from bank so whenever you use such machine your acct details is duplicated which will allow the owner to have access to your acct.
My advice; if you must use pos to withdraw always avoid to use your ATM, use transfer method

Abolarin91:
Hold that pos owner responsibly! Same thing happened yo a frd last year, some amount of money was sent to him for schl fee, he went to withdraw 2k from a pos, around 1am he received a debit alert that withdraw all the money in his acct. We went bacy to meet the pos owner, he denied but we have to report him to sug president...
Later I was educated on pos machine; there are some machine that is not from bank so whenever you use such machine your acct details is duplicated which will allow the owner to have access to your acct.
My advice; if you must use pos to withdraw always avoid to use your ATM, use transfer method

Thanks man I do really appreciate �

harmargedon:
did you check your account balance earlier on 25th before going to the POS? to verify that the money was there before trying to withdraw

Yes sir, I checked it on the 25th and the money was still there

Simon090:
please Nairalanders help!!!

From the details of the statement of account, it seems the withdrawal was via web or POS, not ATM.

Simon090:


Yes sir, I checked it on the 25th and the money was still there

excluding the POS operator, were you the only person in the POS office?

You are welcome

Simon090:


Thanks man I do really appreciate �

Stephenmoka4:
From the details of the statement of account, it seems the withdrawal was via web or POS, not ATM.

Yes sir, it was through POS and not ATM

harmargedon:
excluding the POS operator, were you the only person in the POS office?

Yes sir, I was the only there at that time and I was told by POS girl that there's no network but already, I had already type my password

Wow!
Seriously learning oo

Chaii
Na to pack for ATM

May God help us in this country o

My dear brother, I pray this matter gets resolved by God's grace

Simon090:


Yes sir, I was the only there at that time and I was told by POS girl that there's no network but already, I had already type my password

Then it's from the POS that you used. Due to network issues, you'll be debited sometimes the reversal is automatic, while sometimes it isn't. You'll have to visit your Bank. They'll send an email to the company that has the POS device. It usually take a while before it is reversed. For the address issues, it's possible that the POS was gotten from Lagos, that's why the address is different.

ennyspalace:
Wow! Seriously learning oo
Chaii Na to pack for ATM
May God help us in this country o
My dear brother, I pray this matter gets resolved by God's grace

Amen thanks man

harmargedon:
Then it's from the POS that you used. Due to network issues, you'll be debited sometimes the reversal is automatic, while sometimes it isn't. You'll have to visit your Bank. They'll send an email to the company that has the POS device. It usually take a while before it is reversed. For the address issues, it's possible that the POS was gotten from Lagos, that's why the address is different.

Ok. thanks sir