Customer Support Partner

Job Description

Core Purpose Of The Job:

Ensure Top Quality Customer Support In All Areas Of Key Account Management

Job Summary:

Ensure Less Than 5% Customer Churn On Managed Accounts

Constant Analysis Of Managed Customer Database For Revenue And Debt Management

Ensure 98% Collection Of All Invoices As At When Due

Generate Relevant Reports As Required By The Business

Ensure Quality Assurance And Prompt Invoice Delivery

Ensure End-To-End Account Management For Enterprise Customers

Pro-Active Analysis Of All Support Systems (Charging, Billing, Etc.), As Well As Enterprise Products With A View To Identifying Customers Pain Points And Resolving Issues Before Escalation

Liaise With Support Teams (Within And Outside Enterprise Solutions) In Order To Resolve Any Customer Identified Issue

Perform Service Fulfilments For Enterprise Customers (I.E. SIM Swaps, Migrations, Etc.)

Foster Active Collaboration And Relationships With Employees Across All Levels And Divisions In Line With MTN’s Vital Behaviors And Values.

Job Condition Normal MTNN Working Conditions.

Experience & Training

3 – 7 Years Working Experience In An Area Of Specialisation

Experience Working In A Medium Organization

Experience In The Telecommunications Industry In A Similar Role

Experience In A Customer Service Environment In The Telecommunications Industry.

Advanced Proficiency In The Use Of Microsoft Excel Spreadsheets And MS Word

Minimum Qualification BA, BEng, BTech, BSc Or Other

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