Please how do I get my account credited by Kuda Bank?

This is my story in detail...

I made a deposit of #30,000 over the counter at a Zenith bank branch in line with the deposit at partner bank option of adding money to my Kuda account on Friday 4th June 2021. The teller told me that the money had been successfully lodged into Kuda's account with the bank but it wasn't reflecting in my account. I chatted them up and I wasn't getting any response.

I waited till around Wednesday and went back to Zenith bank to confirm if the money was actually lodged. It was confirmed again on the system that it is in the account of Kuda bank. I tried chatting them up again and a certain person replied and I gave him all the details. After this, he requested for a snapshot of the stamped bank teller, I showed him but he didn't reply anymore.

On Thursday again, I was opportune to get a response from another person at Kuda and the process was repeated. After the snapshot this time, she promised me that I will be credited within 24 hours which should be Friday. Up till now, I haven't been credited.

I have mailed them and they didn't respond. What else do you think I can do please?

Go back to zenith and tell them to remove it from kuda

Duru9:
Go back to zenith and tell them to remove it from kuda

Please, is that possible?
So I can go there tomorrow and do that.

Duru9:
Go back to zenith and tell them to remove it from kuda

Hello everyone,
I want to update this thread so that anyone seeing it can be easily guided on how to actually get their funds if they find themselves in this kind of situation.
Thank you Duru9 for the advice, but it's not possible to get money from an account after it has been credited without the person's consent. I got to know that at Zenith bank.

I want to inform you that my account has been credited today with the money I deposited at Zenith bank.

This is what I did to get the account credited. After series of unreplied messages and emails. I went online today to search for the complaints mail of the central bank of Nigeria. And I sent a mail to Kuda bank and copied the central bank of Nigeria. That's all I did. I got my money in less than 1 hour.

I just felt like putting this here so that others can learn how to get back there money from these people.

Those kuda people are shady as hell, I don't even use my account with them anymore

Please, can you share the official email of CBN you copied?

I have almost 500k hanging with them for like 4 days now.

Mayour11:


Hello everyone,
I want to update this thread so that anyone seeing it can be easily guided on how to actually get their funds if they find themselves in this kind of situation.
Thank you Duru9 for the advice, but it's not possible to get money from an account after it has been credited without the person's consent. I got to know that at Zenith bank.

I want to inform you that my account has been credited today with the money I deposited at Zenith bank.

This is what I did to get the account credited. After series of unreplied messages and emails. I went online today to search for the complaints mail of the central bank of Nigeria. And I sent a mail to Kuda bank and copied the central bank of Nigeria. That's all I did. I got my money in less than 1 hour.

I just felt like putting this here so that others can learn how to get back there money from these people.

Your letter format including CBN address will suffice, please.

Finally reversed.

somehow:
Please, can you share the official email of CBN you copied?

I have almost 500k hanging with them for like 4 days now.

contactcbn@cbn.gov.ng
cpd@cbn.gov.ng

Mayour11:


Hello everyone,
I want to update this thread so that anyone seeing it can be easily guided on how to actually get their funds if they find themselves in this kind of situation.
Thank you Duru9 for the advice, but it's not possible to get money from an account after it has been credited without the person's consent. I got to know that at Zenith bank.

I want to inform you that my account has been credited today with the money I deposited at Zenith bank.

This is what I did to get the account credited. After series of unreplied messages and emails. I went online today to search for the complaints mail of the central bank of Nigeria. And I sent a mail to Kuda bank and copied the central bank of Nigeria. That's all I did. I got my money in less than 1 hour.

I just felt like putting this here so that others can learn how to get back there money from these people.

Good day, I'm having this same issue. But I can't understand how you explained the solution. Could you be a bit more explanatory pls. I'M lost on what you meant by "copied the central bank of nigeria"

somehow:
Please, can you share the official email of CBN you copied?

I have almost 500k hanging with them for like 4 days now.

Pls was this issue rectified? And how did you go about it, kindly help a brother

Tundeprintz:


Good day, I'm having this same issue. But I can't understand how you explained the solution. Could you be a bit more explanatory pls. I'M lost on what you meant by "copied the central bank of nigeria"

When sending mail, there is a space for cc.
Just input CBN mail address there and send.
I can't remember the email address but use like two, cpd@cbn... I'm not very sure but something around that.

Tundeprintz:

Pls was this issue rectified? And how did you go about it, kindly help a brother

Did nothing except emailing support and it was rectified later.

Mayour11:


When sending mail, there is a space for cc.
Just input CBN mail address there and send.
I can't remember the email address but use like two, cpd@cbn... I'm not very sure but something around that.

Thanks , sorted

somehow:


Did nothing except emailing support and it was rectified later.

Thanks