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Facebook Comment Auto Reply: A How-to Guide (july 2021) - Technology Market - Nairaland

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Facebook Comment Auto Reply: A How-to Guide (july 2021) by ubaojeh(m): 10:18am On Jul 06
What You Will Learn free today


Why Pay Attention To Your Facebook Comments?
Why Move The Convo to Facebook Messenger?
Why Use Facebook Comment Auto Reply
How To Set Up A Facebook Comment Auto Reply


If you’re reading this update, you possibly getting tons of Facebook Comments on your page. This update is going to explain why and how you should set up an Auto Reply Comment Facebook. Using hifinox.com, which works intelligently like a real staff, you will learn how to set up Facebook Auto Reply Comment that sends a private message to the commenter over Facebook Messenger.

Why Pay Attention To Your Facebook Comments?
It’s no jokes answering Facebook comments can be a pain, especially when so often Facebook comments can be spam. However, in so many other cases, Facebook comments are a valuable source of customer feedback or even sales leads.

An insight by Hootsuite found that in an average 28 day period, a typical Facebook user only makes 5 comments. Only 5! The relatively low number of Facebook comments compared to post likes and ad clicks mean the user is highly engaged with your content.

A Facebook Comment may indicate that a user is:

interested in your industry, business, or product.
looking for a solution for a particular need.
seeking assistance with your product.
a customer looking to engage with your company to provide feedback.
a dissatisfied customer.
The common thread in all of these cases is that a Facebook comment indicates that for one reason or another, the user is looking to build a relationship with your company. A Facebook user who comments on your Facebook post is not something you want to waste. Ideally, you want to convert this user into a Facebook Messenger Contact.

Why Move The Convo to Facebook Messenger?
These Facebook users are already commenting on your Facebook post, why should you move the conversation to Facebook Messenger? The simple answer is, once they have messaged your Facebook page, you can message them back at any time.

Facebook posts and Facebook Messenger each have their strengths and weaknesses. Responding to a Facebook Comments thread can boost the post, and we recommend you keep on doing that.

With the right implementation, your business can benefit from both posts and private messaging over Facebook. Here are some reasons why you might want to take a conversation that starts in Facebook comments private:

Selling to a potential customer: if your user asks for a discount, you may want to offer one that is not visible in Facebook comments.
Personalized assistance: some users are in a specific situation, best to provide direct feedback so as not to confuse other users.
Addressing negative comments: resolving the issue in Facebook comments may open a Pandora’s box you are not ready for.
Addressing negative comments is a critical aspect of a business’ online presence as you are not only attending to one person but rather everyone who sees it. Proper execution will benefit your business as it shows that your business wants to make it right, legitimate, and responsive.

When responding, reply to comment stating your business’s intent to address the issue and continue the conversation on Messenger. Follow up professionally, sympathetically, in-line with your business’ tone, and do not delete negative comments.

Addressing negative comments is a critical aspect of a business’ online presence as you are not only attending to one person but rather everyone who sees it. Proper execution will benefit your business as it shows that your business wants to make it right, legitimate, and responsive.

When responding, reply to comment stating your business’s intent to address the issue and continue the conversation on Messenger. Follow up professionally, sympathetically, in-line with your business’ tone, and do not delete negative comments.

Facebook allows you to respond to these messages privately already.

This works on a small scale. However, imagine if you could respond instantly & privately to all comments.

Why Use Facebook Comment Auto Reply
Facebook comments are valuable due to the weight of the user’s interest; thus, it is crucial to follow up most comments. The benefit of having a human answer comments is their ability to personalize as it is done by a person on a case by case basis. However, having a human attend to every user is not always practical. This is especially true because, responding to a comment by private message does not allow you to message the user until they respond to your message.

The hifinox.com Facebook Comments Autoresponder works intelligently like a real staff. Facebook Post Autoresponder will allow your business to allocate your time and effort on those who have responded to your private message. In addition, since this feature sends a private message instantly, the user is more likely to respond. This is great if your Facebook comments are leads.

A study by Harvard Business Review, HBR, shows that an important determinant of lead generation is response time. This is where automation and operator work together to create the best customer experience. HBR shows that by responding to a customer within the first hour, you can increase lead conversion by 7 times!

Aside from timeliness and responsiveness, moving the conversation to Facebook Messenger using hifinox.com allow you to convert Facebook commenters into your business list of contacts which you can in turn send broadcasting and marketing retargeting free within 24hrs

Apart from facebook page auto comment reply, there are several other ways to obtain Messenger contacts like using Messenger Codes or plugin and adding hifinox Facebook Messenger chat plugin to your Website.

How To Set Up A Facebook Comment Auto Reply
To set up the Facebook Auto Comment reply, you will need:

A Facebook Page
A hifinox.com Account
First you’re going to need a Facebook Post

Once you have your Facebook Post ready you can set up your Facebook Comment Autoresponder by watching this video prepared by Timothy O

https://www.youtube.com/watch?v=d2Kn5ZgNFIc
Re: Facebook Comment Auto Reply: A How-to Guide (july 2021) by Navai23: 11:31am On Oct 15
I set an auto response which is working for every mail server I can test including gmail, however mail sent from an outlook.com account does not get an auto response reply. Anyone have any idea why that would be? EDIT: DKIM , DMARC and SPF are all setup and working correctly
Re: Facebook Comment Auto Reply: A How-to Guide (july 2021) by Valery24: 11:32am On Oct 15
There are situations, for example, when driving a car, when there is no time to be distracted by the smartphone screen to press the call accept button. In such a situation, the automatic text reply function will be very useful. She will help you in such situations. I have already tried this application and it really works.

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