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Recruitment Of Customer Care Representatives At Novatia Translations Limited - Jobs/Vacancies - Nairaland

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Recruitment Of Customer Care Representatives At Novatia Translations Limited / Massive Recruitment At Novatia Translations NG, Earn 80,000 Weekly! / Job Vacancies For Management Consultants At Novatia Consulting Nigeria (2) (3) (4)

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Recruitment Of Customer Care Representatives At Novatia Translations Limited by Lizigwe: 1:52pm On Jul 08, 2021
We are looking to recruit customer care representatives in one of our subsidiaries, Novatia translations limited.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills and Qualifications

• A Bachelor’s degree
• Ability to communicate with a British/American accent and selling skills.
• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Ability to multitask, manage time, and prioritize

Salary entry : 50,000 – 70,000 ( depending on experience)

Locations: Lagos, Abuja

Kindly send Resume/Cover letter to, hr@novatiaconsulting.com
Hiring manager,
Novatia translations Limited
No 16, Ademola Adetokunbo Crescent,
Wuse 2 Abuja.
Re: Recruitment Of Customer Care Representatives At Novatia Translations Limited by Lizigwe: 9:52am On Jul 09, 2021
Kindly send Resume/Cover letter to, hr@novatiaconsulting.com
Re: Recruitment Of Customer Care Representatives At Novatia Translations Limited by Lizigwe: 1:45pm On Jul 09, 2021
now

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