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Why don't you call the number of the agent.

funshint:
Why don't you call the number of the agent.

no number was provided in the message sent from Jumia

Every sector and origanization dey sick for this buhair regime.

Op take heart

Sometimes it might not be an office like that...then call customer care!

are you sure it is really from jumia?

anthonyuncle:
are you sure it is really from jumia?

Yes

I experienced same thing in Ado Ekiti. I think Jumia should instruct their agents to put up a proper signpost and phone numbers on Jumia website. Google maps are very misleading.

Pay on delivery would have saved you all that hassles. It's 1k included if you select pay on delivery. At least, with that, you will be given an agent number that will come deliver the package to you.


I usually select pay on delivery to avoid looking for an imaginary office. You were trying to cut cost. But I hate stress. In your next order, select pay on delivery so they will assign an agent to deliver your package rather than going to pick it up at their office which you will still end up paying transport to go pick it up. That will save you all that stress.

Hi,
Jumia pickup location is different from Jumia office, moreover all Jumia pickup locations have a portable indicator at the from of their shops.

Also, based on communication structure, you're meant to get a phone call from the pickup center upon arrival of your package at the pickup center.
I think the message you got from Jumia may not be a pickup message or your package has not actually arrive at the pickup location.
The phone number of the pickup location is always attached to the pickup address during the selection of the pickup location online. You could go back and check.

I often use the service very well and I am not a Jumia staff.
Pickup location is often used in other to mitigate the overall cost of product. It is wise to use a pickup location you know very well.

Something like this ought to be an enquiry not an avenue to nail the e-commerce entity.

Anyway, sorry for the stress. I am 101% sure that you will get a call from the pickup location on arrival of your package otherwise their KPI would be affected.

Mcslize:
Pay on delivery would have saved you all that hassles. It's 1k included if you select pay on delivery. At least, with that, you will be given an agent number that will come deliver the package to you.


I usually select pay on delivery to avoid looking for an imaginary office. You were trying to cut cost. But I hate stress. In your next order, select pay on delivery so they will assign an agent to deliver your package rather than going to pick it up at their office which you will still end up paying transport to go pick it up. That will save you all that stress.

I've used direct delivery method before. That is, an agent came to deliver the package to the address I gave on the website. I was just trying out the pick-up center thing for experience sake, not to cut cost.

tosbobby:
Hi,
Jumia pickup location is different from Jumia office, moreover all Jumia pickup locations have a portable indicator at the from of their shops.

Also, based on communication structure, you're meant to get a phone call from the pickup center upon arrival of your package at the pickup center.
I think the message you got from Jumia may not be a pickup message or your package has not actually arrive at the pickup location.
The phone number of the pickup location is always attached to the pickup address during the selection of the pickup location online. You could go back and check.

I often use the service very well and I am not a Jumia staff.
Pickup location is often used in other to mitigate the overall cost of product. It is wise to use a pickup location you know very well.

Something like this ought to be an enquiry not an avenue to nail the e-commerce entity.

Anyway, sorry for the stress. I am 101% sure that you will get a call from the pickup location on arrival of your package otherwise their KPI would be affected.

No phone number was attached

Packaged finally received. Pick-up center is beside PROMOTOWER building. Upstairs directly opposite the Indomie building in the attached picture