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Vacancy For Customer Service - Jobs/Vacancies - Nairaland

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Recruitment For Customer Service Officers. / VACANCY FOR Customer Support Agent/ Officer / Recruitment For Customer Service Representatives. Pay Is 150k. (2) (3) (4)

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Vacancy For Customer Service by tolex29(f): 11:26am On Dec 22, 2021
StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Job Title: Customer Service

Location: Victoria Island

Job Summary
A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates should possess OND qualification only.

Salary
Monthly Take Home– N65,000

Method of Application
Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using ‘CSR-21’ as subject of the mail.
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