Reports To: Business Head, Operations

Our client a start-up online learning platform that promotes financial education, capacity building and remote work is seeking an Operations Lead to join its team. In this role, you will be responsible for coordinating the operations and activities of the Online Learning Department, managing all projects related to online teaching and learning, and providing support to online clients; compliance and quality assurance of online learning courses and programs.

Principal Duties and Responsibilities

Operations and Administration

• Coordinate online program operations and activities, including course development, technology tools and distance learning initiatives.
• Assist in developing and implementing processes, guidelines and procedures and best practices related to online teaching and learning.
• Manage online pedagogy and technology projects targeted to improve the effectiveness of online instruction, learning, engagement, retention and success.
• Provide online course scheduling information for course schedules.
• Coordinate with the Research team regarding online data reporting, and oversee analysis of reports.
• Follow national trends, state and federal regulations and accreditation standards to ensure compliance.
• Contribute to the promotion of online learning for the organization.
• Schedule and oversee review of online courses and follow-up actions.
• Work within development of appropriate and successful online testing methodologies.

Internal/External relations:
• Build and maintain strong relationships with internal and external key stakeholders (e.g. colleagues, stakeholders, vendors) to ensure proper communication of company beliefs, policies, culture and service offerings.

Leadership:
• Plays a mentorship role to key personnel in the department, honing their professional skills and preparing them to occupy strategic position in the future.
• Manages and works with individual teams to ensure consistency and appropriateness of the brand’s messages in the market.

Collaboration:
• Works closely with all stakeholders in the formulation and delivery of both the offline and online strategies such as partnership marketing, content, public relations, advertising etc.
• Collaborates with Management in managing and integrating the public relations process into all program activities for the purpose of achieving ROI and maximum positive coverage for the organization.

Analytics:
• Responsible for establishing metrics for the purpose of measuring program effectiveness against KPI’s.
• Establishes processes for benchmarking the company’s performance in order to ensure that program are relevant and competitive.
• Ensures the completion of market analyses and monitors the competitive activity in the market as well as conducting gap analyses and financial modeling, which avail the business a competitive advantage and facilitate the realization of new programs for the business.


Required Skills and Competencies
• Ability to take on a hands on approach in all aspects such as enrolments, supporting clients through pathways, managing the LMS and course materials as well as providing support to your team and aiming to get the best out of them
• Ability to demonstrate identifying and driving continuous improvement opportunities and be able to articulate and communicate credibly with a range of internal and external stakeholders as well as deal diplomatically with a wide range of people
• Must have previous operational management experience within ax professional education setting, and have had direct line management experience previously over a team which are required to meet targets in terms of timeframes, quality assurance standards and customer satisfaction
• Must be receptive to tools that enhance business (CRM, ERP, Project Management tools, etc.)
• Strong communication, organizational, presentation and analytical skills
• Strong proposal and report writing skills
• Ability to engage external stakeholders
• Must be highly business oriented
• Ability to lead through influence
• Must have understanding of how technology enables learning and processes
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Must be able to work remotely, effectively.
• Perform other job related duties as assigned


Qualifications and Key Requirements

• BS/BA in Business, Finance, Accounting, or related field.
• Possession of an MBA or professional qualification will be an added advantage.
• Must be able to manage a small and growing office.
• Must understand sales.

Salary: 150,000 – 200,000

Interested and qualified candidates should send CV to: recruit@gidijobs.com