Locations: Ikeja and Agege - Lagos

Responsibilities

Managing large amounts of inbound and outbound calls promptly.
Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Requirements

B.Sc or HND qualification with a minimum of 2 years experience in a call center or customer service environment.
Not More than 28 years
Applicants must have a good understanding of the Ibo or Hausa languages.
Must be able to read, speak and write Ibo, Yoruba, or Hausa languages fluently.
Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
Proficient in the usage of Microsoft packages.
Fluency in the Hausa, Igbo, or Yoruba Language
Knowledge of customer service telephony and technology.
Good data entry and typing skills.
Excellent communication and problem–solving skills.
Ability to understand individual differences.
Proficiency in driving Sales will be an added advantage.

Salary
N75,000 monthly net pay plus HMO and Pension.

Application Link
https://forms.gle/eQjFaCKaRbTcyVwU9