My Experience shopping on Jumia online store

Terrible experience and I feel they are breeding thieves as agents.

On the 23rd of january 2023, I decided to purchase 2 IN 1 universal wireless microphone on Jumia. After, a serious search for my spec ,I finally settled for one with the hope that the seller would send the same specification to me.

I added the details of the person that would receive the products for me. When the goods arrived on 1st feb 2023, I was duly notified by the person that the items were different from the specifications posted on Jumia, and I immediately initiated a return policy from my end, which Jumia acknowledged by saying that once the products gets to them, my refund would be sent in 3-7 business days.

After some days, Jumia agent called my friend with this number: 09166608377 in order to confirm where she was , afterwards he came to Nnamdi azikiwe university teaching hospital Nnewi Anambra state, and collected the items.

After 10 days, I did not receive a refund from Jumia. I logged on to my jumia account and discovered that they have written non-returnable on that particular product.

I called Jumia to register my unhappiness about their service delivery. They requested for the number of the agent that collected the items, which I did and they said that they would initiate another return from their side. I thought initiating another return means to verify from their end.

After some days, another agent called that he wanted to pick up the items, and my friend informed him that those items had earlier being returned to Jumia and she provided the number of the other agent that picked up the items. He said he will verify.

Till date, we are yet to hear anything from Jumia. I have called the agent directly, and he said that he could not remember where he kept the goods.

I have called their customer care several times and they are yet to respond positively to my complaints.

Even the agent, has stopped picking my calls. This is his second number: 08029969365.

Presently, Jumia is not responding positively to my complains and they keep postponing my grievances.

My observations: it seems the agent had sold off my goods.

My Questions: why will Jumia employ thieves as staff?

Horrible experience in the hands of Jumia....

Very poor service delivery

Terrible experience.

So bad,call them out on Twitter

obinna37:
So bad,call them out on Twitter

I have tagged them on twitter
How do I call them out very well

nadisms:


I have tagged them on twitter
How do I call them out very well

tag twitter influencers and celebs so that your case can reach a larger audience

johnyace:
tag twitter influencers and celebs so that your case can reach a larger audience

I will do that

nadisms:


I will do that

cool do well to keep us updated incase there is a new development on the matter

Mod

They later refunded after a long wait