Job Title: Customer Service
Reports: Manager, Customer Care Department
Industry: Telecommunications
Location: Jakande, Lekki
Salary: N80,000 – N100,000 (Monthly Gross)

Job Summary:
The candidate will be responsible for pursuing business opportunities, maintaining excellent relationships with existing clients, expanding client base and closing sales or lease agreements for luxury properties
Job Responsibilities
 Attend to Customer’s Issues & resolve them in timely & efficient manner
 Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
 Raising, following up and closure of Trouble Tickets
 Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
 Follow up for Collections through timely reminders to Enterprise & Retail Customers
 Ensuring Collections of receivables is achieved as per the set targets
 Service & MTTR Improvement Plans
 Identify and assess customers' needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Generate Sales Leads

Key Relationships

 HOD/CIO/MD of TecPoint Global Solutions
 HOD Business Development Department
 HOD Customer Care Department
 HOD Project Management Department
 Customers of TecPoint Global Solutions
 Vendors & Partners of TecPoint Global Solutions


Fair Knowledge of Telecom Technologies:
 Internet Bandwidth & Leased Circuits
 Smart Solutions & Internet of Things (IoT)
 Internet Broadband

Soft Skills & Characteristics:
 Bsc in any science discipline
• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
 Strong organizational skills
 Self-motivated and detail-oriented
 Quick to collaborate and coordinate with team members when necessary
 Prior experience working with Telecommunication Customer Care Department
 Strong math and critical reasoning skills
 Customer Relationship Management
 Integrity & Honesty
 Team Player
 Interpersonal Skills
 Resourcefulness & Result Oriented approach
 Customer Oriented Approach
 Strong Oral & Written Communication


To apply, please send your cv to anu.olutomi@globalprofilers.com using the Job Title as the subject of mail.