JOB TITLE: Customer Service
DEPARTMENT: Customer Care Department
LOCATION: Jakande, Lekki
EMPLOYMENT TYPE: Full Time
RENUMERATION: N85,000- N100,000 (Monthly Gross)


SUMMARY
The Customer Service has the responsibilities in handling customer inquiries, resolving issues, and providing timely and accurate information. Strong communication and interpersonal skills, ensuring positive interactions and building lasting customer relationships. Committed to exceeding expectations and consistently delivering outstanding service to enhance the overall customer experience.

JOB RESPONSIBILITIES
· Customer Care Executive would have the following responsibilities:
· Attend to Customer’s Issues & resolve them in timely & efficient manner
· Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
· Raising, following up and closure of Trouble Tickets
· Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
· Follow up for Collections through timely reminders to Enterprise & Retail Customers
· Ensuring Collections of receivables is achieved as per the set targets
· Service & MTTR Improvement Plans
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Generate Sales Leads

JOB REQUIREMENTS
• Graduate in science preferable, any other discipline may also apply
• Must have completed NYSC
• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
• Fair Knowledge of Telecom Technologies:
Interpersonal Skills
Customer Oriented Approach
Strong Oral & Written Communication

To apply, please send your cv to anu.olutomi@globalprofilers.com using the job title as the subject of the mail.