Why on earth do this Airtel network like playing with people's emotions via fraudulent plans? They recently announced a new billing plan called CLUB 10. The prepaid subscribers were are asked to dial *101# TO MIGRATE, DIAL *101*2*0802# TO ADD 9 AIRTEL NOS TO THEIR CLUB, AND *101*5# TO CHECK THEIR LIST. The plan is a total mess! Details coming very soon. U can share ur own experience, meanwhile,

what exactly is the problem? cos am on it and av received the free 10mb of data for last week. I dont check my tariif always, but av not bn able to estb any fraud against the plan. You may want to let us know what your'e talking abt.

Mjay: Are you working at Airtel? Well, lemme start with their so-called FREE 10MB weekly data. After the migration, i loaded my phone and i got a text 'YOU HAVE BEEN GIVEN 10MB, VALID FOR 7 DAYS.' I hav not been able to open EVEN A PAGE ON THE NET since then, but last night when i checked, i had 9MB remaining. So when did i use the 1.0MB? I will tel u more of my experiences soon.

I'am presently on the prepaid plan that afford me #18/per minute call tariff to every network, can i still retain this plan while i subscribe for the CLUB 10 package.

Hahaha, Aledu, u wan chop the same plate of rice with spoon in both hands? E go choke u na, lol

I concur with Cuteprinz.

The plan is a total fallacy. I have only been able to add one person since 3 days ago. They sent me a text, telling me that I have been credited with 10mb data, but till this point, I have been unable to open a page and my bundle has reduced to 9mb! "An error occured. Please try again later" is the message I kept receiving since 3 days ago. They should do something about it ASAP!

@cutepriz how i for do now just trying to explore all my options lol

Luckki, God bless u. U saved my thumb, its already paining me, since aftrnoon iv been thinkin of how to type that out via my phone.

Luckki, God bless u. U saved my thumb, its already paining me, since aftrnoon iv been thinkin of how to type that out via my phone.

Luckki1001:

I concur with Cuteprinz.

The plan is a total fallacy. I have only been able to add one person since 3 days ago. They sent me a text, telling me that I have been credited with 10mb data, but till this point, I have been unable to open a page and my bundle has reduced to 9mb! "An error occured. Please try again later" is the message I kept receiving since 3 days ago. They should do something about it ASAP!

same with me too.Just 1 contact added,this guyz are really funny

Honsule: Yes o. They are very funny.

Again, your first minute call of the day is charged at N0.60K/Sec. EVEN IF U CALL (UR MEMBERS FIRST) I.E THE NUMBERS IN UR 'CLUB 10' LIST. Bt their advert said ''CALL UR CLUB 10 MEMBERS AT N0.10K PER SEC ANYTIME, ANYWHERE! ''

Same problem with Club 10. Since signing up last week, still haven't been credited with the 10mb. All I hear from the various Customer Services agents is "be patient". The 10mb runs out soon.

This is indeed fraudulent; the ads are still running but the service to existing users is zero.

This Airtel Club 10 may be a fraud afterall + their Customer Care Reps don't seem to understand the package!
I switched to it, added as many as 7 members n loaded N200. No MB! When I complained, d customer care guy kept repeating 4MB, only when I drummed it into his ears that he put me on hold. He returned n said ok, 10MB. He said I had 'some' data allowance on my line right now but they've since been deducting from my balance.

Again, your first minute call of the day is
charged at N0.60K/Sec. EVEN IF U CALL (your
MEMBERS FIRST) I.E THE NUMBERS IN your
'CLUB 10' LIST. Bt their advert said ''CALL
your CLUB 10 MEMBERS AT N0.10K PER SEC
ANYTIME, ANYWHERE! ''
@Cuteprinz thanx u've helped resolved the doubt or rather the confusion I was having about the so called club 10.
The issue is not jumping at all these new packages sometimes they are out to neutralize an existing favourable package i'm on a package that allows me call a number zain @ 10kps all day so when this club 10 came out i took time to study it and discovered hidden the 60kps for the first minutee even to the club members so I had to beat a retreat. We all need to be more carefull about all these new promos.

The plan is unreliable. The prob is not just only the one no i've been able to reg (just 1 outta 9) tge prob's the sms. Its adbertosed at N1/sms to airtel no on the 'team' why did they suddenly start chargin me N3 to the only bloody no they allowed me reg. Airtel has fallen from d no 2 network (yep, they never made it to d no1 spot) to obscurity. U guys suck airtel

Stupid network

FINALLY got the 10gb data, but am I the only one having problems getting through to their Customer Service line? I

It seems to have gotten progressively worse. I selected an option on the 141 number only to be told "you have selected an invalid option", but the option is actually there!

Thats why i'll always cherish my GLO! #15/min to ALL network + #1.20/min to one special number!

Glo rocks!

I am still on Valu-max; I refused 2 migr8 to any other package because of d 5 free weekly texts.

You guys should have been familiar with airtel by now. If they are not stealing your credit, they are taking 1MB from your 10MB when you subscribe, the customer service people have also been trained to lie and give false records when they tell you they are checking your records on their screen. Its an Indian company and trust me the Indians are known to be cunning wherever they are in the world especially in business. That is why they are hardly given jobs in Nigeria. I really wonder how long they would continue like this.

I regret that i forced my wife to it because i thought it was the best but after the migration, i am regretting. I have dumped my sim at home for etibaba and will never recharge it again. Never! She was paying 18k/s without access charge on joli padi before. When airtel came, they started desturbing us for more than 4 months sending up to 20 sms/day that we are still paying higher. I finally gave up for them. Now it was a real fraud. The worst thing is that they will not give u code to opt out. Or have u seen unsuscribe code?

base 1:

You guys should have been familiar with airtel by now. If they are not stealing your credit, they are taking 1MB from your 10MB when you subscribe, the customer service people have also been trained to lie and give false records when they tell you they are checking your records on their screen. Its an Indian company and trust me the Indians are known to be cunning wherever they are in the world especially in business. That is why they are hardly given jobs in Nigeria. I really wonder how long they would continue like this.

The disturbing fact is that if you do a search on Google, you will find many of our complaints are identical to Indian users. The BIG difference is that there is some consumer protection there, in Nigeria we have nothing.

If the take our credit and are wrong, they will not refund us.
If they deceive us with a tarriff, there is no one to report them to (even if you did, the NCC would do nothing).
They will say they offer certain services, when you go to the centre, it doesn't exist.

Mobile phone users in Nigeria exist to make a profit for the company, but with no form of compensation when the network gets it wrong.

I'm convinced that the Customer Care Agents have a script. Say something off-script and they're totally confused! I've heard that they've been having problems with certain aspects of their services but, as you've said, they will simply lie to the customer. They will either (a) blame the customer for not knowing how to use the service (b) say there isn't a problem with the service when there is (c) ask for "patience" and can't give you a timescale when it willbe resolved.

I would change networks if I felt it would make a difference, but it seems they're all the same.

They're among those fleecing us in the country. They promised me 60% recharge bonus couple of weeks back and got nothing. I loaded N200 on the Club 10 plan about an hour ago and I've not received the promised 10mb data allowance; from experience, Etisalat is better in this regard. They just keep annoying a brother. What a country!

The best plan from airtel thus far is 2good. Ill advise you use that plan! N12 per minute to all networks after a N36 for the first minute of any call. Have been enjoying it.

I think you guys should stop acting like people that were not literate
go here
www.ng.airtel.com/Personal/AirtelClub10.aspx
and see for self.
Also if 1kb is removed from 1mb do you still think it will remained 1mb nope it will show you 1023kb.
So for 10mb do the math and use
*123*10# (will show detail data balance)
*141*712*0#(will summarized mb,gb).
So always read terms and conditions
also listen well.

I pumped into this thread and decided to take my time to read all the complaints.
You guys like awuff too much,I have been on Airtel network for 9 years but never really pay attention to promos.
I have used MTN,Glo and Etisalat but none beat Airtel,those Indians are no doubt miscreants but the network is still the most customer friendly among them.

On each promos they always say Terms and Conditions apply but many of us only look at the 10MB they will get and begin to Migrate,do your on work well with terms and conditions before on a new bus called promo.

I am not very rich person at the moment, I heard about airtel club 10 and the written words were so attractive to me because I think I could reach my most dialled numbers easily without payint more, not knowing I was digging my own grave, I use a BB phone and a day to my BIS expiry, club 10 gave me 10MB free and I had 500#  my phone, I though I was using free mb and when I checked my account balance I met #90 and I was very mad I bought another #100, I dialled *446# and they removed the #100 and sent me a message that I have migrated to 2good, now I load card of #1400 for my BIS and I tried the bis code for subscription now they say I can't migate when I have a service active on another data plan....abeg na which data plan, as we dey talk now dem don remove 268 naira and I no get any money to subscribe, they are still removing my money, I think am done with this Zain line...I better go for MTN

4bobo: I regret that i forced my wife to it because i thought it was the best but after the migration, i am regretting. I have dumped my sim at home for etibaba and will never recharge it again. Never! She was paying 18k/s without access charge on joli padi before. When airtel came, they started desturbing us for more than 4 months sending up to 20 sms/day that we are still paying higher. I finally gave up for them. Now it was a real fraud. The worst thing is that they will not give u code to opt out. Or have u seen unsuscribe code?

I don find opt out codE tire ooooo, can't find o, am switching off my phone now cos each time I switch , they remove my credit...

my sis. Bought a new airtel sim, she was given 10mb for free 10mb trial pack; she got a msg dat d mb will xpire ie a week tym. She loaded #200, she got frm 10mb. Three days later she got another 10mb free n all d mb to xpire within a wk. A day to d xpiry date, airtel clear all d remainin mb n her #200. Airtel z crazy