I just finished reading a discussion by Nairalanders about their travails at hand of their banks, but it was discussed in 2008. However, four years on, I wish to personally say that I've had the greatest experience with GTB. I mean, apart from d fact dat deir branches r usually crowded(na many people sabi beta soup), dey R just superb. & all d reports  I hear of other banks & their money-getting schemes gives me the creeps. I only decided to try Access recently. Ain't saying dey r perfect, but like wat dey are.Love my GTB!

This is correct. GtBank is by far the most customer-friendly bank in Nigeria, except for the Sango-Ota branch.

I used other banks in past and GTB is certainly the easiest and most organised despite its high number of customers.
I spent 6 months abroad and 6 in nigeria and you can so easily move money ,check and bank online and if there any trouble phone them and get a fast answer and actual solution.

DiamondBank is equaly good!

Fuk diamond and first bank has de most insultive lady workers, everyone complains about dem. I rate GTB 100 percent and highly recommended for anyone seeking the best bank to operate an account, I operate 2 accounts there one savings and one coperate and I must say their services are sweet + plus de tea with bread I get to take wheneva I go there. Good bank

Although I raked at their staff in their Alagomeji branch yesterday and have also had a couple of unpalatable experience with their ATMs in the past, including making me stranded at Abuja airport 2 years ago, I still rate them the best.

Courteous and refined staff
Great environment
Excellent customer service
Great internet banking service
Less bureaucracy/procedure in opening and operating a/cs

You gotta love the bank. In fact, if I wanted to work in a bank, GTB is the only bank I can consider!

I worked in the Banking industry for over 25 years leaving as a GM I find Diamond bank to be a very good and friendly bank and I rate them miles above even the bank I left as a GM. Try borrowing money from GTB if u do not work in Mobil,Shell etc then u will know that all the pazzaz is bullshit.

GTB is Bank of MEn and Women that understand.
I never step out to make payments at the banking all to any bank.
everything is done online.

their online money transfer token device is the best ever witnessed in Africa.

Yea Seun, you are very correct; that GTB sango ota is damn f***kd, I had to open a Zenith account cos of the crowd nd lackluster attitude of the GT staff

Did somebody say DIAMOND BANK, yeah dats the bank.

@carlosvent, long time dude, u re there I hardly remember de last time I went to GTB everything is done online.

The Make-Sense-"OFFICIAL" Bank of Naija for people wey sabi dieee.
The only think IMHO is that they should work on eliminating the middle man (CitiBank NY) when transferring money across continents at least to this corner wey i park myself.

Holla!

I use both GTbank and Zenith. Both are equally good. The Service Quality also depends on the Branch you use.

Hate Eco bank, esp the one in Zone 4 abj. Went there last week to pay in money, banking hall was dark due to power outage, pple cudn't withdraw, and were being asked to go to d branch opp nnpc towers. Even those of us paying in, d money was jst being stacked to be paid in later. Was so angry and in dis abuja heat, sweating. Then one of the staff in d counter was busy sleeping abi praying dunno, a guy kept trying to get her attention till he tapped her. Na wa.

I love me my gtb. To reduce d queue, those paying 100k and above hv their side, then small small money pple hv to go upstairs. Even thru out d subsidy palava only gtbank atm was working in my area. During festive and long holidays, I can always count on withdrawing cash.

Did someone say diamond bank, my acct has been dormant now for over a year. Used d acct while in Uni. Unnecessary charges. Put like 10K in d acct, u'll come back and  9k plus. So what's d use of d minimum balance? For me to get d new atm they sent it to d uni branch where I opened acct, and I had graduated, applied for transfer and waited over 3months till I got angry and went to sch to get it. Rubbish bank, let them stop flooding my fone wit their useless texts o!

GTbank is the best bank In 9ja I love the service rendered by Burma road branch apapa

acl200:

GTbank is the best bank In 9ja I love the service rendered by Burma road branch apapa

Hey! Dats a Big fat musculous Lie. i bank there too, they only attend to u if they know u'll drop smetin,

Yes,no doubt GT Bank has performed well using industry best practise but some branches need to meet up to customers expectation most especially thier customer service.

The ogba Branch customer service is horrible, very insultive set of women a sharp contrast to the Oba Akra Branch those young guys are great.

No appology just a positive citicsism

Oskilala:

Hey! Dats a Big fat musculous Lie. i bank there too, they only attend to u if they know u'll drop smetin,

I think it depends on the branch and staff who attends to you.

The Okota branch where i opened my account is superb.

but the ketu branch is something else, some staff there are just always angry, anytime you have an encounter with them, they will always kill your mood. while some in same ketu branch are very friendly.


BankPHB or keystone has the worst staff in Nigerian banking history.
I used the aguda branch 3 times for money gram and all 3 instance went sour.
so seeing their advert on TV is enough ground for me to reach for my remote and change channel

Yes, GTB is the best in Nigeria.
I have been a customer for 9 years and worked there also at a time.
No doubts at all.

I agree followed by zenith and 1st bank, d worst customer service bank is UBA, They luk and treat u as if u're begging them 4 moni.

youngdee168:

I agree followed by zenith and 1st bank, d worst customer service bank is UBA, They luk and treat u as if u're begging them 4 moni.

Very true, took me almost 3 weeks to re-activate my account. Those guys make me sick to my stomach

ALL NA FAT LIE, U B A IS D BEST, TRIED BANKING WITH UBA BANK @ALL, THEN YOU WILL FEEL LYK JOINING BOKO HARAM TO BLOW THAT HELL HOLE CALLED A BANK. BANKED WITH THEM FOR ABOUT 3 YEARS AND LOST CLOSE TO A 100K,,,
I SWEAR FIRST BANK AND ZENITH BANK BETTER PASS UBA,

GTB all the way. Still the best to me. Opening my savings and current account was as easy as ABC, Sincerely, i took me less than 2hrs to open my current account. For the online banking, El Perfecto! Meanwhile, i'll say the worst of them all is Oceanic Bank. Kai! worst 2yrs of my banking experience. customers service=zero, ATM= -10, They charge you for everything in this world, even for using their banking hall doors

Why hasn't anyone mentioned Stanbic IBTC or Union Bank? I'd love to hear what people think of these banks

Extremely thougtful bank. As someone who has lived long abroad one thing that struck me is that they have access (ramps) for disabled persons at most of their branches. Most people don't notice this of course.

gtb my bank any day any time

For me, diamond is it. Gtb is overpopulated.

I hv proved Gtbank for about 8 yrs now,services gooood and improving, online banking swift,
FBN improving too on a fast pace, UBA left about 2k in my acct and ran away from the bank 5yrs ago, when i discovered they even charge me for looking at their bill board.
UBN decieved my yBrother and sized his 2k as minimum non-withdrawable balance. I ever remember the bass-like molelodious Humming Hullabaloos sound from their Airconditions @ the Unilag branch with dull looking big tommy- women every ever willing to get ur assistance in moving ur teller from table to table.
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GTB is splendid but JaizBank all d way.

GTB Is good, that's the bank I've been using more consistently for about four years now.

However, they get funny at times - especially for online transactions. Recently, I attempted
to renew my Norton Anti-virus using GTB Mastercard. Norton delined the transaction and GTB
Held up my fund for 30 days!

It seems they aren't following the trend and dynamism of internet money transaction. Having
the tech is one thing, following the trend and adapting to changes is another thing.

UBA Is the most idiotic bank I've ever seen. I closed my current account with them last year
after they isseud ATM to unknown person on my behalf who withdraws N110,000. Though
they paid, but I don't like such lapses.