richardjemedafe1:
Hello pls I need ur assistance

Hello Richardjemedafe1, could you let me know what the problem with your phone? Thank you!

sanyaboy:
Good evening sir, Pls I need your help my tecno Y6 battery connector pull off from phone board I try to connect which I sold the pins but the middle pin from battery temperature
Has pull off from the board,, Pls I need help to make I jumper connector... Pls help me.. The phone Thermistor connect

Hi sanyaboy, we suggest you bring your phone to our Carlcare Service Center and ask our colleagues there to help you with your phone problem. You can find contact info of our Carlcare Service Center and its collecting points in Carlcare App (you can download the app and update the app to the newest version). If you can't find contact info, please let us know the state and city you are living in now. Thank you!

tryingtogrow32:
Pls II want to change the touch screen of a Tecno phantom f8 pls I need a reliable and honest person in Ikeja or lagos iyana ipaja area

Hello tryingtogrow32! You can take your phone to our Carlcare Service Center, our colleagues there will check it for you. Below please find contact info in Ikeja. Thank you!
1st Floor, No.77 Opebi Road, Ikeja, Lagos, Nigeria +23480022752273/08138615848
2nd Floor, Digital Square, No.20 Obafemi Awolowo Way, Ikeja, Lagos, Nigeria +2349036003533

RomeoMarvis:
pls help. my infinix hot 2 refuse to power on after successful flashing...drain battery immediately after connection...

Hello RomeoMarvis,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. You can find our contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

blessedvisky:
Good evening house. PLS I bought an original infinix charger 3 weeks ago. It charges my infinix hot note very fast ( I mean VERY FAST). Last week, I went to visit a friend. While charging my phone, the socket the extension was plugged into sparked. Since then my charger no gree work again OO. PLS note that no other appliance was affected. Only my charger. I saw black soot around where the cord is plugged into the charger.

Pls can my charger still be repaired? ?

Hello blessedvisky, you may need change another original charger. Thank you!

Vasaratti16:
please help.... i downloaded chainfire 3d on my rooted infinix phone but since then the phone is stuck on infinix logo model is infinix x506 2gb ram

Hello Vasaratti16, can the phone be powered off? If not, you can try to leave the phone alone until it comsume all power and switches off. Then you can try to charge the phone and power on. If the problem persists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with the problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

DeathStroke007:
help ooooooo... my infinix hot note do use like 5 to 8 minutes to charge from a percent to another..

Hello DeathStroke007! You can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

IFEANNYI:
Hey Carlcaresophia, i lost the charger to my Tecno L8 plus, anywhere i can get an original replacement?

My location is awka.

Hello IFEANNYI, you can try to call the hotline of the nearest Carlcare Service Center, our colleagues there will check for you. Also, you can try to counsel with local retailer or online shops which sale Tecno phones. Thank you!

laidthrice:
pls do you have a calcare shop in calabar presently because my infinix note 4 screen got broken.

Hello laidthrice, we do not have Carlcare Service Center in calabar, but you can bring your phone to our collecting points below. Thank you!
NO.12 Eta-Agbor Road, Calabar, Cross River, Nigeria +2348033910342
Shop 98, Calabar, Cross River, Nigeria +2348033910342
BTW, you can find our contact info in Carlcare App.

Naughtytboy:
thanks am in edo state igarra

Hello @Naughtytboy, below please find contact info of our Carlcare Service Center in Edo State, our colleagues there will try to help you with your phone problem.
No.5-7, Isekhere Street, Off Ibewe Rd, Ring Rd, Benin City, Edo, Nigeria +2348172951002
BTW, you can find more about our service center in Carlcare App.

yondaimee:
Hi carlcare my Tecno L7 suddenly started giving me a notification that mobile storage is damaged .How can this be fixed because I can't seem to see any storage on the phone

Hello yondaimee, you can try following ways
1. Delete files and apps you do not use usually.
2. Clear some caches in apps like whatsapp, FB etc. ways as following:settings---apps---(choose a app) Clear cache. (remeber to back up important files)
3. Instal apps like file manager,360 security, CCleaner and clean your phone in time.
4. Do not run too many apps at the same time.
5. Insert a SD card (if available), remove apps to it from internal memory. (Better to set it as default memory, ways as following:Settings-storage and memory-Default write disk)
6. Restore factory settings, but remember to back up important files.
If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send your address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Sunnycliff:
My two months old tecno w4 battery runs from 100%_1% in less than 3:30 mins when my data is on. Is it OK?

Hello Sunnycliff. We suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

echobazz:
pls my tecno w4 hotspot switches off on its own,and it does not stay up to ten seconds before switching off.

Hello echobazz, please check the network settings and try to restart the phone. If the problem persists, you can try to taka your phone to the nearby Carlcare Service Center, our technicians there will help you with the problem. Thank you!

TopWinner:
Guys, I can't swipe down my Notifications Tab anymore. Nothing unusual happened. Just turned on the phone and found out it's not swiping down anymore.
Phone is Tecno H7.

Hello TopWinner,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Naughtytboy:
How much can i get a tecno y 5 screen

Hello Naughtytboy, about the price of it, you can try to counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. You can find contact info in Carlcare App. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

rukyboy:
Hello. I just bought itel 1513. I've been unable to receive SMS since I bought it. I took it back to 3C Hub where I bought it and it was replaced. I was able to receive SMS for 2 days after that. But the problem started again and I haven't been able to receive any SMS since then. I've checked the settings and they r OK. Pls help me. I'm in Enugu.

Hello rukyboy, for the problem you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. Since we do not have service center in Enugu now, you can take your phone to our collecting points as below. Thank you!
GI Excel Phones, upstaires Ogbete Main Market, Enugu, Nigeria +2348173083609
Below website you can find contact info of our service center in Nigeria.
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

kwaraguy:

I've called, the lady that picked said no phantom z mini part is available and will not be anytime soon.

Sorry to hear that, could you please let us know your phone number, so that we can transfer your info to our colleagues to check the details? Thank you!

Wackyrichy:
i have taken it to a local repairer already, would they still help me repair it at ur office since he might have broken d warranty seal?

Hello Wackyrichy, you can bring your phone to our service center, our colleagues will check for you if your phone is under warranty or not. Thank you!

bayslw007:
you guys repair htc or not?

No, only Tecno, Itel and Infinix. Thank you!

Chidexter:
How much is infinix Hot Note pro battery?? And do you guys have a branch at Nsukka, Enugu state??

Hello Chidexter, about the battery you can try to counsel with local retailer or online shops like Jumia and Konga who sales the phone. Thank you!

bayslw007:
hello carlcaresophia,
Please i need to know what to fix,beacuse my HTC won't charge or turn on since it was charged with a fake charger...so how much would i need to fix that?

Hello bayslw007, Carlcare Service Center only dealing with Tecno, Itel and Infinix products. About it you need to counsel with HTC after-sale teams. Thank you!

Wackyrichy:
#URGENT Pls, my infinix hot 2 battery has been draining quickly, now my phone is dead, been tryin' to charge it, but its not charging and not switching on, how much will it cost me to fix this (either phone or ba3 problem) at ur Carecare office in ilorin?, it also has a broken screen p.s i still have my receipt, but doubt its still within d warranty period. #URGENT

Helo Wackyrichy, below please find address and hotline of our service center in Ilorin. For the price of the repair, you can counsel with the hotline, our colleagues will check for you. Thank you!
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418

gudluckgreat:


Good morning... Please do you guys have the LCD screen/touch pad of Cubot Dinosaur smartphone?
If you do, how much will it cost me to change mine?
I stay at Owerri

Sorry gudluckgreat, we only dealing with Tecno, Itel and Infinix products. You need to take your phone to Cubot Dinosaur after-sale center, try to check its contact info in internet. Thank you!

yasolan:
Hello, pls does carlcare work on a phone's board, my receiver for the flex on the board broke off, Techno C8

Yes yasolan, please bring your phone to our service center, our colleagues will check for you.You can find contact info our the nearest carlcare Service Center or collecting point in Carlcare App. Thank you!

kwaraguy:
I have Tecno Phantom Z Mini that doesn't power anymore. It started when i used a particular charger to charge it, it started by draining battery but now it does not even power at all. when connected to charger it has no effect
I'm in Kwara
What will it cost me to fix it

Hello kwaraguy, below please find contact info of our service center in Kwara, Ilorin, about the price of the repair you can call the hotline, our colleagues will check for you. Thank you!
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418

AhluSunnah:
help oooo.. engineer tested working charging port of infinix hot note 2gig with my own phone.. and it's doing exactly the same way the faulty one i wanna replace is doing... ###help

Hello AhluSunnah! you can take your phone to our Carlcare Service Center, our technicians there will try to check it for you. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Bash92:
Please, is there carlcare centre in Osun state, my infinix hot note is no longer charging .

Hello Bash92, we do not have Carlcare Service Center in Osun state now, but you can take your phone to our collectiong point there as below, our colleagues will help you take your phone to our service center. Thank you! BTW, you can find below info by sign up in Carlcare App.
Plot 2 Ayedu Layout Gbongan/Ibadan Road, Ogo-Oluwa Area, Osogbo, Osun, Nigeria +2347030263659/+2348056679203
NO.35 Ibadan Road, Mayfair, Ile-Ife, Osun, Nigeria +2348038649616/+234809664505
3A Obafemi Awolowo Road, beside Wema Bank Igbona, Olorunda, Osun, Nigeria +2348038055199
133A, Station Road, Igbale Area, Adjacent Banu So Hotel, Ede, Osun, Nigeria +2348034772228
B2 Ereja Square, Old Bata Shop, round about, Ilesha Osun, Nigeria +2348034557360

Godwin978:
my first infinix charger got spoiled and i used one old charger like that to charge my phone ever since then my phone has been hanging. could the fault be from the charger?

Hello Godwin978, you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

neyoranking2015:
Boss,my infinix hot 3 have problem,I mistakenly over charge it and I discover that some stupid smell on top of my phone,the smell is just like the smell of a burn charge,any help on this boss

Hello neyoranking2015! You can try another charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

olamitie:
Make una help me, i dont understand this my infinix hot S, after using it for some weeks the phone will just go to one chinese settings and whatever i press will just wipe the phone to factory setting , this is the third time its happening since i got the phone, i lost some precious pictures

Hello olamitie! We suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!

deewon56:
helo ,my infinix hot x507 is not showing network ,sometimes it will do as its searching for network but it won't ,pls help

Hello deewon56, you can try to use your phone at place where signal is strong, if the problem persists, you can try change a Simcard, if there still the problem, we suggest you bring your phone to our Carlcare Service Center, our colleagues there will try to help you with the problem. You can find the nearest Carlcare Service Center in Carlcare App. Thank you!

Annibiteye:


Immediately the phone developed this problem, I sensed it should be the charger, so I got another charger, high quality one for that matter (adaptor + USB) thinking my itel will come to 'full life' still the problem persisted. For the receipt of my phone, Its missing o, can't lay my hands on it.
Thanks Carl care Sophia for your suggestions but I've long lost interest in itel phones!

Sorry to hear that. Could you let us know the state and city you are living in now, as well as your contact number, so we can transfer your situation to our colleagues? Thank you!