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Carlcaresophia's Posts

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Phones / Re: Carlcare Is Here With You by Carlcaresophia: 7:59am On Dec 12, 2016
ernesterioo:
hi carlcaresophia, anytime I connect to my PC via my USB , it doesn't show on the PC ..

2.. my infinix hot note charges slow
Heoo ernesterioo, for the problem you can try to reboot the phone, if the problem persists, you can try another original charger or USB cable. there is still the problem, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: Itel Mobile Nigeria Official Nairaland Thread by Carlcaresophia: 7:55am On Dec 12, 2016
ryfoz:


Many thanks to you Itelmobileng & Carlcare! My itel 1556 software issue has been repaired at the Carlcare, 77 Okpebi Road for FREE!

YOU DESERVE MANY KUDOS AND KISSES. I am so grateful cheesy
kiss
Hello ryfoz, glad to be of help.
Phones / Re: My New Infinix Hot 3 LTE Discharges Battery Fast by Carlcaresophia: 7:52am On Dec 12, 2016
mrcrabs:
My brother I use d same phone and when I went to Carl care in Lagos I saw almost 50 people with the same issue so I just decided to use it like that. That is how the phone is there is no remedy to it. If u get a new battery is the same thing. I guess you use it like that and minimize the amount of apps on the phone. Bless
Hello mrcrabs, we suggest you make a advance reservation on Carlcareapp and go to our service center during the appointed time, so our technicians there can check your phone problem. Thank you!
https://www.nairaland.com/3094267/lets-sign-up-carlcare-app#46385719
Phones / Re: My New Infinix Hot 3 LTE Discharges Battery Fast by Carlcaresophia: 7:40am On Dec 12, 2016
trixx93:


There's no carlcare center in Enugu. I've resolved the problem with Jumia, they'll come and collect the phone today. Thanks!
Hello trixx93, glad to know that.
FYI, you can also send your phone to our collecting point in Enugu.
GI Excel Phones, upstaires Ogbete Main Market, Enugu, Nigeria +2348173083609

To know more info of Carlcare, you can download CarlcareAPP. Thank you!
https://www.nairaland.com/3094267/lets-sign-up-carlcare-app#46385719
Phones / Re: Infinix HOT 4 (X557) Official Discussion Thread by Carlcaresophia: 7:36am On Dec 12, 2016
AderibigbeAAA:


I have similar experience with my Hot 4 pro
Until I reboot the phone before it works sometimes.

Please. How do I make the internal memory is default storage
Hello AderibigbeAAA, for the problem you can try to re-download the apps from playstore and try other versions. You can try to set default memory in following way:Settings-storage and memory-Default write disk.
If the problem persists, you can try to take your phone to our Carlcare Service Center and ask our technicians there to check for you. Thank you!
Phones / Re: My Infinix Hot Note Broken Screen =help! by Carlcaresophia: 9:39am On Dec 09, 2016
Arrow24:
how much is calibrator of infinix note x551... I called your abuja Office line and I was told #15600...
Hello Arrow24, yes, it is the price. And the price is for your reference, you'd better bring your phone to our Carlcare Service Center, our colleagues will check your phone problem and quote you accordingly. Thank you!
Phones / Re: Carlcare Is Here With You by Carlcaresophia: 9:21am On Dec 09, 2016
ojotobiloba1:
Try to use anoda original charger to charge it first bro before taking it to Carlcare..... I fnk d tip can be useful because I was once in dat dilemma bf not knowing my charger was the problem.. Really saved me thousands of naira..
Glad to be of help
Phones / Re: Carlcare Is Here With You by Carlcaresophia: 9:19am On Dec 09, 2016
idexpaul1:
My phatom f8 is no more powering. I went to calcare they said no part for the phone. Why?
Hello idexpaul1, sorry about the problem. Please let us know your phone number, IMEI, Work Oruder Number, as well as which Carlcare Service Center you visited, so that we can transfer your info to our colleagues to check the details. Thank you!
Phones / Re: Phone Engineers On Nairaland Willing To Assist You - Part II by Carlcaresophia: 9:12am On Dec 09, 2016
iamGraced:
Hello house, pls I have an infinix X530 that just suddenly stopped showing H/3G signal (hithero worked perfectly), it was bought in 2013 by my mum & i saw it & decided to use it till i had enough cash to replace my shattered samsung screen, I had hoped it was a sim problem but I switched the sim into another phone & H signal came up. I know infinix has phased out this model but what could be the issue? Attached is a screenshot
Hello iamGraced! You can try to insert another simcard or use your phone at place where signal is strong, if the problem persists, you can try to take your phone to our Carlcare Service Center and ask our colleagues there to check for you.
Below website if for your reference. Thank you!
http://bbs.infinixmobility.com/forum.php?mod=viewthread&tid=25873&extra=page%3D2%26filter%3Dtypeid%26typeid%3D19

1 Like

Phones / Re: How To Root All Infinix Phones ( NOTE 3 And NOTE 3 Pro) by Carlcaresophia: 8:55am On Dec 09, 2016
Richiblinks:
Pls can I use this same method to root infinix hot not 2 x600?
hello Richiblinks, we do not suggest to root phones, as it will lose warranty and may damage the phones. Thank you!
Phones / Re: Infinix HOT 4 (X557) Official Discussion Thread by Carlcaresophia: 8:53am On Dec 09, 2016
Damitism:
please, I need help with my infinix x557. any time I try told send file thru sender, it is just queuing and not sending. I just bought it.
Hello Damitism, you can try to re-install Sender, if the problem persists, you can try to take your phone to Carlcare Service Center, our colleagues there will try to check it for you. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: To Change The Screen Of Your Ipad And Other Phones by Carlcaresophia: 8:48am On Dec 09, 2016
Emerikoss:
Infinix hot 3 x554 screen is how much pls
Hello Emerikoss! About the price you can cousel with local Carlcare Service Center directly, our colleagues there will check it for you. You can find contact info of our Carlcare Service Center in Carlcare App. If you need us send you contact info, please let us know the state and city you are living in now. Thank you!
Phones / Re: My New Infinix Hot 3 LTE Discharges Battery Fast by Carlcaresophia: 8:45am On Dec 09, 2016
trixx93:
Pls I need help. My new infinix hot 3 LTE discharges battery fast. In less than 1hour it will discharge 20%. I don't know if anyone with the phone experience this. Maybe it's because I went from a 4000mah battery to a 3000mah. But still I feel it's not normal. After fully charging it, it goes down to 99% almost immediately. Pls I need help!!!!
Hello trixx93! For the problem you can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: How To Fix Infinix Note 2 Flash Charge Problem by Carlcaresophia: 8:34am On Dec 09, 2016
Engrmartin4jesu:
At calcare I took my infinix X551 TO one of your centers in Enugu, Ogbete Tecno building Enugu, on September because of flashing charging issues, 2 weeks and some days it was returned and the fault rectified by ending of November it stopped flash charging taking almost 8 hours to get fully charged, I took it back again only for the same that collected my phone the previous time to ask me to bring receipt I used in purchasing the phone from Konga online market, or I should pay N16300. It is really annoying for you guys to demand money for repair of phone still under warranty, and this is a software issue not that it is a fault from the customer. I have to get a Gionee original charger adding it to my infinix charger to be sure it is not from charger but phone problem. Please the issue of flash charging is what is attracting prospective customers to you guys, u guys should try to live up to the caring ability of repairing and maintaining you preach.
Hello Engrmartin4jesu, we are sorry about the problem. Please let us know your phone number, IMEI, Work Order number, so that we can transfer your info to our colleagues to check the details. Thank you!
BTW, for flash charging, original charger (including USB cable) is required.
Technology Market / Re: Post Your Scrap/dead/faulty Phones For Sale Here by Carlcaresophia: 8:21am On Dec 09, 2016
lizqueen24:
Please, I want to fix my tecno phanthom Z screen....it fell,cracked and not displaying again.how much could it cost me. Somebody please help me out cos I cant find the model.
Hello lizqueen24. About the price of it, you can counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: Solution To Phone Not Charging by Carlcaresophia: 8:17am On Dec 09, 2016
Mustiboy:
it's a tecno y6. I thought it was d battery and I bought a new one but the problem persisted. now, the charging port has been replaced by an engineer but it's still the same. but what I noticed is that it gets hot whenever the charger is inserted. I've tried different original chargers but it's still the same.
the phone can be plugged for 5hrs and will just add about 3%. what's d cause? and what's the solution?
your help is needed guys
Hello Mustiboy! For the problem we suggest you bring your phone to our Carlcare Service Center nearest to you and ask our colleagues there check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you contact info, please let us know the state and city you are living in now. Thank you!
Phones / Re: To Change The Screen Of Your Ipad And Other Phones by Carlcaresophia: 8:07am On Dec 09, 2016
practicalclass:
Wats d cost of Tecno L7 touch screen?
Hello practicalclass! About the price of it, you can counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. You can find contact info of our Carlcare Service Center in Carlcare App (you can download the app and update the app to the newest version). If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!
Phones / Re: Phone Engineers On Nairaland Willing To Assist You - Part II by Carlcaresophia: 7:55am On Dec 09, 2016
olumose001:
pls am using an itel tablet.. and I have changed the screen touch three times in four months, the last time being last week.. why?? because some part of the screen are refusing to function.. buh unfortunately for Me the new touch have also started having d same problem, pls is it that d touch was not properly fixed or
Hello olumose001, you can take your phone to our Carlcare Service Center and ask our colleagues there to check it for you. Thank you!
BTW, could you let us know where you sent your phone to repair before?
Phones / Re: Infinix HOT 2 (x510) Official Thread by Carlcaresophia: 7:33am On Dec 09, 2016
Furious2:

Thanks alot, I think that Takie square is cool. But I don't know how it operates, like how much I'd be charged...
Hello Furious2, collecting points help you take your phone to our Carlcare Service Center so you don't need to visit Carlcare directly. For the cost you can call call the contact number directly. Thank you!
Phones / Re: Android, Anyone? Part II by Carlcaresophia: 7:22am On Dec 09, 2016
godwinstringed1:






Thank you very much for your concern and help.
You are welcome!
Phones / Re: Android, Anyone? Part II by Carlcaresophia: 9:06am On Dec 02, 2016
godwinstringed1:


Sister please you didn't reply me
Ani my tecno l5 battery is swelling
How much is a new battery?
Should I change to a new one?
Where will I get a new one ma and I live in Osun
I also want to change it's back cover because it is destroyed

Please answer me

Hello godwinstringed1, for the pirce and the back cover you need to call the hotline of our Carlcare Service Center directly. Below website you can find contact info of our Carlcare Service Center in Nigeria, you can choose the one nearest to you. Thank you!
https://www.nairaland.com/2078618/address-hot-line-carlcare-service

Also, if you may need send your phone to our Carlcare Service Center, you can take your phone to below collecting points in Osun. Thank you!
Plot 2 Ayedu Layout Gbongan/Ibadan Road, Ogo-Oluwa Area, Osogbo, Osun, Nigeria +2347030263659/+2348056679203
NO.35 Ibadan Road, Mayfair, Ile-Ife, Osun, Nigeria +2348038649616/+234809664505
3A Obafemi Awolowo Road, beside Wema Bank Igbona, Olorunda, Osun, Nigeria +2348038055199
133A, Station Road, Igbale Area, Adjacent Banu So Hotel, Ede, Osun, Nigeria +2348034772228
B2 Ereja Square, Old Bata Shop, round about, Ilesha Osun, Nigeria +2348034557360
Phones / Re: Infinix HOT 2 (x510) Official Thread by Carlcaresophia: 8:48am On Dec 02, 2016
Furious2:

I reside in Oyo state, how do I get the carlcare address and hotline for that place?
Hello Furious2, below please find contact info of our Carlcare Service Center in Ibadan.
1st Floor, Alpha and Omega Building, Queen Elizabeth Road, Mokola, Ibadan, Nigeria +234 9099093018 +234 8172005296

Also, you can send your phone to our collecting points in Oyo as below, they will help you send your phone to our Carlcare Service Center. Thank you!
NO.2, opp. Nitel Road, Taki Square, Ogbomosho, Oyo, Nigeria +2348032031348
1 Lamidi Ajadi Shoppings Complex, beside Mr. Biggs Under Bridge, Iwo Road, Ibadan, Oyo, Nigeria +2348074888888
OPP. GLO OFFICE, CHALLENGE, OLUYOLE, IBADAN, OYO opp. Glo Office, Challenge, Oluyole, Ibadan, Oyo, Nigeria +2348064050261
Tantalizer Building, at Iwo Road, Round Egbeda, Ibadan, Oyo, Nigeria +2348034348985
NO.12, opp. Total Filling Station, Owode, Oyo East, Oyo, Nigeria +2348034784004

1 Like

Phones / Re: Infinix HOT 2 (x510) Official Thread by Carlcaresophia: 8:46am On Dec 02, 2016
Furious2:

I reside in Oyo state, how do I get the carlcare address and hotline for that place?
Hello Furious2, below please find contact info of our Carlcare Service Center in Ibadan.
1st Floor, Alpha and Omega Building, Queen Elizabeth Road, Mokola, Ibadan, Nigeria +234 9099093018 +234 8172005296

Also, you can send your phone to our collecting points in Oyo as below, they will help you send your phone to our Carlcare Service Center. Thank you!
NO.2, opp. Nitel Road, Taki Square, Ogbomosho, Oyo, Nigeria +2348032031348
1 Lamidi Ajadi Shoppings Complex, beside Mr. Biggs Under Bridge, Iwo Road, Ibadan, Oyo, Nigeria +2348074888888
OPP. GLO OFFICE, CHALLENGE, OLUYOLE, IBADAN, OYO opp. Glo Office, Challenge, Oluyole, Ibadan, Oyo, Nigeria +2348064050261
Tantalizer Building, at Iwo Road, Round Egbeda, Ibadan, Oyo, Nigeria +2348034348985
NO.12, opp. Total Filling Station, Owode, Oyo East, Oyo, Nigeria +2348034784004
Phones / Re: My Galaxy 3 Screen Crack by Carlcaresophia: 8:42am On Dec 02, 2016
toask111:



I am in Ado Ekiti
Hello Toask111, we do not have Carlcare Service Center in Ado Ekiti now, but you can send your phone to our collecting points as below. Thank you!
No.13 Fayose Market, Ado-Ekiti, Nigeria +2347061084889
I Block, NO.1 Fayose Market, Ado-Ekiti, Ekiti, Nigeria +2348166052769

BTW, you can find more info of our service center in CarlcareApp.
Phones / Re: My Galaxy 3 Screen Crack by Carlcaresophia: 9:45am On Dec 01, 2016
toask111:
House please how much will it cost me to change my infinix zero screen

2) how much will it cost me as well to change/repair the charging port
hello Toask111! About it you can counsel with our local Carlcare Service Center diretly. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: Infinix Hot Note X551 – Jim’s BIG Thing by Carlcaresophia: 9:43am On Dec 01, 2016
Chidexter:
I really need help, my infinix Hot note battery doesn't last long anymore, it drains quite fast whether am using it Or not. The worst of all is that it doesn't charge fast anymore, it hates like seven hours or more to be fully charged and doesn't even last half the time, a couple of months ago I changed the charging port, then it was getting from zero to full in a little under three hours, now it's worse. I think I need a battery replacement but my fear is that will it charge fast again? And plea so how much do you think a new battery would cost. Thanks
Hello Chidexter, as for the problem you mentioned,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!
Phones / Re: Infinix Hot Note X551 – Jim’s BIG Thing by Carlcaresophia: 9:39am On Dec 01, 2016
Chibaby87:
My infinix hot phone panel spoil, where can I repair it and how much
Hello Chibaby87! You can take your phone to our Carlcare Service Center, and about the price of it, you need to counsel with our local Carlcare Service Center directly, our colleagues there will check it for you. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: My Infinix Hot Note Is Charging Very Very Slow (a Cry 4 Help) by Carlcaresophia: 9:31am On Dec 01, 2016
Dosinspector:
Good evening everybody, since last week my infinix hot note has been charging very very slow, i have spent 6k buy chargers and i have even used another follow come charger still it wouldnt charge fast, it takes like 10hrs to charge 100%. So pls my friends anybody with a solution should pls drop it here, i have suffered for the phone
Hello Dosinspector! You can try another original charger or USB cable. If the problem persists, you can try to take your phone to our Carlcare Service Center, our technicians there will try to help you with it . If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: Infinix HOT 2 (x510) Official Thread by Carlcaresophia: 9:29am On Dec 01, 2016
Furious2:
Please help my phone keeps crashing and rebooting even in
safe mode. I've tried everything I know... please I need help
asap (infinix hot 2 with 2gb ram I got it earlier this year and I
do update anytime I get the notification). Anybody also experiencing this problem? Please I need help ASAP... + I want to be a member of that group
Hello, for the problem you can try to take your phone to our Carlcare Service Center and ask our colleagues there to help you with it. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now.
Also you can try to find solution on infinix forum below. Thank you!
http://bbs.infinixmobility.com/forum.php
Phones / Re: Android, Anyone? Part II by Carlcaresophia: 9:17am On Dec 01, 2016
abbeymaniak:
Pls guys I'm using techno j8 I jes downloaded some apps and its not connecting to the internet but some are connecting, have tried android assistance d apps are still not working pls wat can I do.

Hello bbeymaniak, you can try to download from playstore and try other app versions. Also please try to download under wifi or good signal condition. If the problem persists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with the phone problem. Thank you!

1 Like

Phones / Re: Phone Engineers On Nairaland Willing To Assist You - Part II by Carlcaresophia: 9:10am On Dec 01, 2016
sanyahkod:
Engineers I need your attention. I woke up this morning to see that my Infinix zero 3 doesn't swipe down anymore to view the notification bar. It wasn't like that before I slept. How can I resolve this please?
Hello sanyahkod! As for the problem you mentioned ,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!
Phones / Re: Itel It5620 by Carlcaresophia: 9:03am On Dec 01, 2016
ganagagi:
Pls what is the code or procedure to flash or factory reset of this itel it5620
Hello Ganagagi, you can try following ways (before the reset, please remember to back up important files)
1. Restore factory settings: settings---about phone---Restore factory settings.
2. Hard reset: turn off your phohe first, then press power button and volume down button at the same time. After entering factory mode, use volume keys to choose "eMMC", then press power button.
If it doesn't work, you can take your phone, along with your receipt and warranty card, to our Carlcare Service Center and ask our colleagues to check it for you. If you need the contact information of our service center, pls tell us the city and state you're living in now. Thank you!

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