MissOpe:

Thanks....Here's my order number 304529989.....
and please don't just tell me u'll get back to me, follow up on my complaints and ensure it's resolved as soon as possible...I have heard that nursery rhyme countless number of times from u guys but u never seem to act on it....Please save my hands oooo and dispatch the product or refund my money.

Thanks MissOpe. The issue will be resolved soon and you will be contacted shortly.

We officially present to you all, The Biggest Mobile Sales Ever from the 1st - 7th of June on Jumia!

We are going to WOW You! rock your world with exclusive MEGA deals on phones and new product launches by the best brands in the mobile industry.

Kindly check our Megathon Calender - New Mega Deals Everyday!

Monday: INNJOO
Tuesday: INFINIX
Wednesday: TECNO
Thursday: APPLE
Friday: LENOVO
Saturday: SAMSUNG
Sunday: LG

Save the dates on your calender and set your reminders! Shop wisely with more purchases at HUGE discounted rates!

Watch here: http:///mwmegathon

Like & Repost to everyone!

MissOpe:
Guys please help me ooooo, I intend starting a Laundry business just to avoid sitting idle doing nothing.....I then went ahead to purchase a front loader 7kg machine just to aid my work......I purchased the said washing since the end of last month but Jumia has not called me to give me tangible reason why my item hasn't been shipped and each time I put a call thru to their customer care agent, they seem to be clueless about the whereabout of my order....Please someone help me out as I'm running out of patience, my 65,000 naira is hanging with jumia and I don't know how to get this back......help me out

We are sorry about the issues with your order. May we have your order number immediately please?

Richhard:
That app is slower than snail, and crashes at will,that is just a reason not to install it, am uninstalling mine now...

which phone do you use Richhard? We would like to help out with your App installation.

Jumia cares!

We always do everything possible to make your shopping experience with Jumia the best ever. To all our esteemed customers both existing and prospective customers, we bring to you the JUMIA VOUCHER FIREWORKS. We are giving all customers up to N6000 voucher to shop on today 14th and tomorrow 15th May.

Taking into cognizance that prices are falling on Home Appliances. This is the best time to hit that button (Complete your order). Get N6,000 Free Voucher today & Friday! The more you shop the more the save!

Start shopping now with these voucher codes!

N2,000 JUMFIRE02 for orders above N14,000
N4,000 JUMFIRE03 for orders above N30,000
N6,000 JUMFIRE04 for orders above N50,000

Jumia cares!

laurenjones:
JUMIA BAD 1ST EXPERIENCE

Last month i called a JUMIA customer rep to help place an order for LG Home theatre and was told it would be delivered latest in 5days time as the delivery point was in the south-east. Omo, i cum withdraw salary keep for house hoping and waiting for jumia in order not to disappoint oo. After 2weeks of no show, i had to call their office and was told my order was cancelled becos they had run out of stock and the advert price had changed. JEZUZ!!, and you cudnt get back to me since then?? i yelled back. mtcheew!! i dint wait to listen to their "we are sorry for any ............. BULLSHIT!!" THE worst part was that my fiancee came in from NYSC that same day and spent 2weeks with the money. I ll neva forgive JUMIA TILL they refund me

May we have your order number to review your claim please?

bayplus:
Well, I have bought several items from Jumia including 48 inch smart tv and home theatre and I have had no issue till date for two main reasons.

1, I have client officer who handles my orders and update me regularly until the items are delivered.

2, I pay cash on delivery, and must be physically available to check the items and confirm them ok no matter how hasty the delivey guy wants to be.

I wondered if webmania called the customer care to resolve her challenges first before coming to nairaland.

Jumia as a company may have some internal issues in logistics and personnel, while I am not holding brief for the company, I know they sometimes process over 40000 ordrrs within days, managing company of that status in nigeria will not be a child's play.

We are gradually growing in online shopping as a country, it will take a while to perfect their systems, though belated, at least, they are willing to rectify the fault, we know the kind of fraudulent scamming still going on with ATM dispenser in our banks these days, that will deduct money without releasing any cash and you will be asked to write multiple letters for months without getting refund. These are still the prices to pay for online transactions in our peculiar environment.

My suggestions.

Before you make order, request for a client officer/marketer, there are so many of them working on commission with Jumia. Let this person place the order for you not yourself and not online Just send the details of what you want to order to the marketer through what's app or other convenient means. The advantage of this person is that, when issues arise, theis person will most likely be able to solve it better as opposed to your dealing with the software to place your order.

Be sure you are both clear on the specifications of your order, dont give room to assumptions .

Ensure that your order will only be delivered when you or an equally competent person will be around to do a thorough check on the quality and specification before payment is made.

Shopping for electronics or electrical items Online is very convenient for me, it appears cheaper from my experience in comparison to buying in shops at Alaba or Oshodi, you can be swindled of your money too in the open market, and in case of Magaplaza, shoprite, park & shop etc, their prices are way higher for the same item and you still pay for all sorts of services and spend your time visiting their shop floors.

We all have our preferences anyway, despite little skemishes here and there, I will nonetheless still prefer online shopping, I use Jumia now but I look forward to more and more competition in the online shopping industry, that way, they will out-do each other to get customers and serve us better.

Online shopping is the vitually market of now and the future wether we like it or not.

We appreciate your input bayplus. Thanks for your patronage too.

kheart:
U guys re thieves, I won't advice any1 to buy from jumia

May we help you kheart?

All roads lead to the Tech Bloggers Roundtable+Live twitter chat conference at the Jumia Nigeria Corporate office tomorrow, 14th May, 2014. Notable Tech Bloggers from all around the country will convey in one city to grace this historical event hosted by the number one online retailer JUMIA NIGERIA. We will also have top representatives from all your favorite brands; Samsung, Innjoo, Infinix, Tecno, LG and Lenovo! The most comprehensive infographic ever on mobile phones and apps based on feedback from the unparalleled knowledge of all the top Nigerian tech bloggers will be unveiled on the day!

Also in the programme of events will be the Brand versus Blogger showdown! Both camps will get the opportunity to ask the pressing questions in the technological world; When can we expect a Tecno phone running on the Android Lollipop OS? Does infinix plan to integrate wireless charging anytime soon? Who do you think knows more when it comes to mobile phones and technology, the brands or the bloggers?? Tight call but we will all know by the end of Thursday!

What you would do to be a fly on the wall in this Tech Blogger round table? Not to worry, all fans can join in on the conversation via a Twitter Chat with all the brands in attendance! So get your questions ready! This is a once in a lifetime opportunity! Be sure to join in on the countdown to the Jumia Mobile Week Megathon which holds from the 1st of June to the 7th by clicking here>>> http://www./megathon/

Jumia Cares!

WebMania:
UPDATE:
I've gotten a call today from Jumia confirming that a new order has been placed for me as a replacement for the items.
I will keep observing - until i receive the items.

Thanks for your confirmation WebMania.

LAWLESS250:
Please am begging in the name of God to anybody that has a kind heart to come to my aid,I bought a 3600mah power bank from jumia with 4 USB cord amounting in total of 5000 thousand naira,but unfortunately for me the power bank was not working so I quickly drew the attention of jumia complaining to them about the defaulted power bank in which they acknowledged and assured me that such item will be retrieved,onto retrieval the courier rejected my item saying such item MUST BE in it's original packaging (that's the carton that came with the power bank) else he won't take it,I showed him evidence such as receipt,text messages and emails I received to claim such item was mine but he refused....demanding that the item must be in a package else no replacement,so please I just need a 3600mah power bank carton to package mine in other for them to retrieve it please,am in port harcourt....pic of the defaulted power bank below

We are sorry about your ordeal with the product. May we have your order number to facilitate a resolution please?

WebMania:


These are my order numbers:
Home Theatre: 302362689‏
Air Conditioner: 306318689

Hi Webmania,

You have requested a replacement for 306318689, in which a replacement voucher has been created and sent to CS/Issues to assist you with a new order.

Also, a voucher for order 302362689 was initially created and sent to you. You have used the voucher on order 304739589 and order is currently picklisted to be packed and shipped to you soon. Thanks for your patience and patronage.

Jumia Cares!

WebMania:


These are my order numbers:
Home Theatre: 302362689‏
Air Conditioner: 306318689

Thanks for providing your details WebMania. We will speed up the refund process and revert to you. Kindly let us know when you get your refunds.

For further information, please contact our customer service team via 01-4604400 or 07006000000. Thanks.

Jumia Cares!

If you have longed for a companion who is very attractive, has a slim build, an intelligent memory, and who is not in any way the expensive type, your prayers have been answered! Jumia has just introduced into its assortment of top quality products the Itel Prime Tablet! The Itel Prime Tablet is your all capable companion which has been crafted to give your social and work life an all-round boost!

The Itel Prime Tablet comes loaded with many exciting features fitted into its slim frame. It is a joy to both hold and behold and a lot of this praise can be attributed to the Itel Prime’s shiny and splendid aluminium back. Its 7’’ HD screen is one which brings all content to life and the Quad core processor it packs helps make the aforementioned content run smoothly.

This tablet has been described as a computer in one’s palm. Its 8gig internal memory provides you with sufficient space to store all your documents and an 8MP front and back camera for perfect pictures and selfies. People who do not like to be restricted to one network provider will definitely be happy to hear that it also comes equipped with dual sim capabilities!

Jonathan Doerr, Jumia MD Marketing, happily stated, “We are delighted to be adding yet another durable, affordable and most importantly, dependable tablet to our collection. The Itel Prime tablet is one to help you work and network with effortless ease and it is now available to everyone at a very appealing price on Jumia’’.

Kindly click on this link---> http://blog./itel-prime-tablet-launches-on-jumia/ to read. For further information, please contact our customer service team via 014604400 or 07006000000

When you put together the mobile stores of the big four; Google, Apple, Blackberry and Windows, you have yourself a pool of well over 2.5 million apps with over 70 billion downloads thus far! The Jumia Mobile App can however be described as the pick of the litter in terms of necessity as it not only presents you with a window of opportunity for getting all your needs and essentials conveniently, but it also provides you with access to the best prices of these needs…for FREE!

The Jumia Mobile App makes you experience shopping at its very best and most convenient and just like the best things in life, it is free and available to everyone! Users of Android, Blackberry, iOS and Windows smartphones can log on to their respective app stores and download it for free! Still are not convinced as to why you need the Jumia Mobile App installed on your phone? Here are the top ten reasons:

– N2000 welcome discount voucher: You get to enjoy a N2000 discount off your first order above N10,000 using the voucher code APP2348 at checkout!

– Shop anywhere at any time: Take your favorite online retail store everywhere you go for anytime shopping regardless of the operating system of your phone; Android, iOS, Blackberry or Windows!

– Over 150,000 products in your hands: Shop a huge array of products ranging from fashion, electronics, mobile phones, computing, games and consoles and more!

– Special Offer and daily deal notifications: Opportunities don’t just knock, they now send notifications! Be the first to know of the best bargains by getting alerts directly on your phone!

– Browse by categories, brands, prices, colors and more: Find what you desire easily, conveniently and promptly with the use of well-defined filters!

– Detailed product descriptions, images, customer ratings and reviews: Don’t remain spoilt for choice! Make your decisions faster with the help of comprehensive content and objective opinions by fellow customers

– Manage your account and shopping cart: Be in total control of your shopping cart conveniently and confidentially as you can check out your list immediately or at a later date.

– Shop effortlessly and with confidence: Enjoy the convenient payment methods available at your disposal such as cash on delivery and online payments where you get a 100% secure connection on all transactions

– Exclusive VIP Deals – To encourage people to use the app we have more and more products hugely discounted exclusively on the jumia app –http://www./app-deals/

– It is FREE!!!

Why don’t I slip in an explosive extra reason! During the Jumia Mobile Week customers using the app will get access to the deals as early as 5am while others won’t get access until 9am!!

Why wait? Download the Jumia App on your Android, Blackberry, iOS and Windows phones today!

Judek2:
Just picked up my Innjoo one, one glass screen protector, one flip case, 30,000 mah power bank and 32gb memory card from Jumia pickup station Warri.
Thanks jumia for a fast delivery, im really impressed..

Thanks for your patronage Judek2

Just a quick reminder to Nigerian Tech Bloggers that the Tech Bloggers Round Table which will be holding at the Jumia head Quarters at 109 Adeniyi Jones Avenue, Ikeja, Lagos at 11am prompt is still scheduled for Thursday, May 14th 2015 as earlier stated.

Jumia Nigeria who are the main organizer of this event has gone extra miles in bringing major tech vendors like Innjoo, Infinix, Lenovo, Tecno, Samsung, LG etc together to battle it out with tech bloggers in order to figure out ways to improve the tech industry.

Major stakeholders will slug it out to find and resolves solutions to challenges in tech products.

Also in the programme of events will be the Brand versus Blogger showdown! Both camps will get the opportunity to ask the pressing questions in the technological world; When can we expect a Tecno phone running on the Android Lollipop OS? Does infinix plan to integrate wireless charging anytime soon? Who do you think knows more when it comes to mobile phones and technology, the brands or the bloggers?? Tight call but we will all know by the end of Thursday!

What you would do to be a fly on the wall in this Tech Blogger round table? Not to worry, all fans can join in on the conversation via a Twitter Chat with all the brands in attendance! So get your questions ready! This is a once in a lifetime opportunity!

WebMania:
As someone used to buying stuff online from Amazon, Ebay, etc. I decided to give online purchases in Nigeria a try.
Since Jumia has been making so much noise lately, and their prices seem to be good, I decided to shop on Jumia - Big Mistake.

I placed orders for a Wireless Home Theater and Air Conditioner. The orders were delivered fast enough. But unfortunately, that was where the good part ended. I was not at home to personally receive the item, but sent someone to receive it for me.

On getting back home, I opened the package, and to my dismay, the Home Theater delivered did not have wireless speakers. Also, for the a/c, on opening the package, the item looked used - it was dirty and I could see signs that suggested that it wasn't "new".

So, I promptly returned the items the next day and asked for a replacement.

Now, Jumia insists it must give me a voucher that is worth N2,000 less than the items I bought. Also, since the prices of the items have changed, the voucher can not even purchase the same items I bought on Jumia anymore.

So, coupled with the time wasted, the money spent on phone calls to Jumia, I am being asked to take a loss by Jumia.

I for one will never buy anything on Jumia again. Well, you might have a different experience from me though. But, at your own risk.
Buyers beware - online shopping in Nigeria is still very far from okay. But in my own opinion, the likes of Jumia are not doing enough to gain customer's confidence and trust.

For me, I should have just gone to pickup the items at a reliable store like - and save myself all this headache.

A word is enough for the wise...

We are sorry about your ordeal. May we have your order number to rectify the issue with your order please?

By now you must have seen the billboards, heard the radio jingles, been on the landing page or read about it in the news! If you hadn't heard about it on any of those channels consider yourself lucky to have stumbled on this page because you would have been on the verge of missing about on the biggest mobile sales event ever! It is the Jumia Mobile Week Megathon!

The Jumia Mobile Week takes place from the 1st of June to the 7th of June and Jumia is in partnership with some good company to make it a truly ground breaking event! All your favourite mobile brands are signed up: Innjoo, Infinix, Samsung, Tecno, Lenovo, LG and Wiko! It promises to be the biggest mobile sales event you have ever witnessed on this side of town!

If you have lost your phone, been contemplating changing your phone due to a fault, hoping to upgrade your phone to a more recent model, looking to add an extra phone to your collection, in search of a bargain or more, you definitely do not want to miss this!

There would be mobile deals of a lifetime and exclusive mobile phone launches all through this week! You can get early access to the deals by downloading the Jumia App and you can win a N5000 voucher simply by sharing the news on Facebook, Twitter or Google Plus! The build up to this event is going to be filled with a lot of exciting events and giveaways! This June you are getting a new phone, I am getting a new phone, we all are getting new phones! Let the countdown begin! Click here---> [url][/url]http://blog./jumia-mobile-week-june-1st-to-june-7th/[url][/url]

Jumia cares!!!

sketcherJ:
I want to buy a 32gb sd card and i found this...32gb for #1750 on jumia and i was surprised... Is it a fake?if u have bought it..pls share yr experience?

Hi SketcherJ,

All our products sold online to customers are authentic and original. All products go through quality check to make sure they are not sub-standard. This is in our bid to give our customers the best always.

Furthermore, Jumia partners with top brands to resolve in having very good prices across all category of products. In Jumia we believe an authentic product must not neccesarily be expensive to our customers. #BestPriceOnJumia. Thank you SketcherJ.

For further information, kindly contact our customer service team via any of these numbers: 014604400 or 07006000000.

Incase you missed it, during the days leading up to Workers Day, Jumia decided to reward hard-working Nigerians. To win was simple, you simply needed to nominate your candidate by sending an entry of not more than 50 words on why you believe your choice person should win the prestigious award! Entries were also collected via social media and if anything was learnt it was that there are thousands of hard-working, ingenious and dedicated Nigerians nationwide.

Name: Mrs Eno Samuel

Date of Birth: 22 July 1969

Occupation: Civil Servant

About Her: Mrs Eno Samuel was worked for 27 years in the Police Force where she has won a lot of awards and gone to receive them in countries such as Italy, Israel, Egypt, Turkey and more. She has only won Civil Servant Of The Year by the Lagos Polytechnic and is presently attached to the Ikotun branch Police Station.

Philosophy of Life: Believe in hard work and self discipline. Whatever you do put in your best.

Advice To Nigerian Workers: No matter how small your office is, do your best, you never know.

To Jumia: Thank you Jumia!

And from us in Jumia we say a big thank you to Mrs Eno Samuel.

From our history of events, when Jumia says Something Big Is Coming you know you can’t denounce it as bluff! Something huge which is going to keep you on the edge of your seats, and as a matter of fact keep you out of it, is on its way! It is going to keep your face stationed on your computer screens day by day as you navigate page by page looking to snag up some once in a lifetime deals!

It is the Jumia Mobile Week and it is around the corner! It promises to be the biggest mobile sales event you have ever witnessed on this side of town! If you have lost your phone, been contemplating changing your phone, due to a fault, hoping to upgrade your phone to a more recent model, looking to add an extra phone to your collection, in search of a bargain or more, watch this space!

In the build up to this momentous event, an all exclusive Tech Blogger Round Table which will include all your favorite tech bloggers like Paschal Okafor of NaijaTechGuide, Loy of TechLoy, Adewale of Techpoint, Adewale of Geek, Abiodun of Tech360 and more will be going down on the 14th of May at the Jumia Headquarters. Where great men are gathered, great ideas are the outcome.

Click here to join in on the countdown!

From our history of events, when Jumia says Something Big Is Coming you know you can’t denounce it as bluff! Something huge which is going to keep you on the edge of your seats, and as a matter of fact keep you out of it, is on its way! It is going to keep your face stationed on your computer screens day by day as you navigate page by page looking to snag up some once in a lifetime deals!

It is the Jumia Mobile Week and it is around the corner! It promises to be the biggest mobile sales event you have ever witnessed on this side of town! If you have lost your phone, been contemplating changing your phone, due to a fault, hoping to upgrade your phone to a more recent model, looking to add an extra phone to your collection, in search of a bargain or more, watch this space!

In the build up to this momentous event, an all exclusive Tech Blogger Round Table which will include all your favorite tech bloggers like Paschal Okafor of NaijaTechGuide, Loy of TechLoy, Adewale of Techpoint, Adewale of Geek, Abiodun of Tech360 and more will be going down on the 14th of May at the Jumia Headquarters. Where great men are gathered, great ideas are the outcome.

Click here to join in on the countdown!

Maitommi:
Hello fellow nairalanders, on April 1st, I placed an order for a gold iPhone 6 16gb costing N160,000. On paying with my card tru quickteller, I received an error message on the jumia website that "the amount paid was not equal to the amount requested". I couldn't fund a good explanation to suit the message since all my card details were provided and they went on to deduct the said amount. I then went on to contact the customer care service which requested for card reversal details. Till date, I'm yet to receive any refund. I keep calling them and they always say the issue will be "escalated" to the appropriate department. It's over a month month now and still no money. Any possible help from y'all as to what to do would be appreciated.

We are so sorry to have you go through this stress and process to get your refund. May we have your order number and card details to facilitate your refund? Thanks for your patronage and understanding as we improve our services to give you the best.

Jumia cares!

Hi Guys,

The much anticipated Uk High street fashion "NEW LOOK" is now available on the number one online retailer in Nigeria, JUMIA.

[url][/url]You can now go online via: http://www./new-look/[url][/url] to place your order.