AlexBells:

I may not be learned yet, though I surround my self with the learned as you presume, but the situation here is such that if you argue that a customer may not complain, then there is technicality situation here that CBN as we had seen is quite bereft of some certain issues, without customers formally notifying the bank, the bank may not be aware of such errors as, the situation is such that a cashier in the bank may not be able to access database queries as such their may not be automated updates to automated errors.

Then the second situation, if her transaction was done in another bank, chances is that the money had been wired to the other bank and in this case, both banks needs a back and fort Sequence to retract the money, these things takes time, like I had said, the bank shall eventually plead guilty but if I may see this case from the prism of the judge, I would issue justice on the basis that the young woman was obviously frustrated but then both parties had no malicious intent.

She would eventually get some palliative but not on the angle of justice but as such to alleviate her frustration

Befulfilled:


Comments like this is motivating me. I'm not giving up on that money. It is my money and bank cannot defraud me.

frozen70:


Minus the cost of paying a Lawyer and tell me your balance out of that 2000

Befulfilled:
My head is not thinking right right now cos I'm going through a lot. I was in dire need of money for hospital bill when someone sent me some money due to my cries. Using ATM to withdraw it, I was debited but not dispensed. Going to 3 months now, the bank has not refunded. That money was to save a life but bank played politics with it.

What are my chances if I sue them for damages?

Befulfilled:
My head is not thinking right right now cos I'm going through a lot. I was in dire need of money for hospital bill when someone sent me some money due to my cries. Using ATM to withdraw it, I was debited but not dispensed. Going to 3 months now, the bank has not refunded. That money was to save a life but bank played politics with it.

What are my chances if I sue them for damages?

anayolity:
forgive any typo , I just wanna share my own story.

[b]On the 22nd of May 2021 I made a withdrawal from UBA ATM using my access Bank card and they debited (#10k) me without crediting me I went berserk the next Monday at UBA , they referred to my Bank (Access Bank) , again I went to access Bank to lay complain fill form and shout on some few people whom I didn't like their tie or face .

I called Access Bank customer care and laid complain ,sent mails upon mails even copied yeye CBN yet "we will work on it was all I got" at some point they even claimed that the transaction was successful ,I was mad ,I went further to request a CCTV footage of that transaction which they couldn't produce but at least saw my seriousness, I even spoke with a lawyer friend of mine who drafted a warning for me to take to both banks and woe betide them if they reject it!!

It took the Silly banks 4 months to reverse my money..... Did I mention that one beautiful damsel from access Bank took the case up for me.

All these banks knows what they are doing and wants to frustrate people to forget their hard earned cash with them.

Mehn push hard oooh even if it's 1k stand on top customer care table and shout, your money must come out.

Nah mad people dem dey respect for this country!!![/b]

Befulfilled:
My head is not thinking right right now cos I'm going through a lot. I was in dire need of money for hospital bill when someone sent me some money due to my cries. Using ATM to withdraw it, I was debited but not dispensed. Going to 3 months now, the bank has not refunded. That money was to save a life but bank played politics with it.

What are my chances if I sue them for damages?

imatejammer:
Thanks for this link. I intend to use it to force GTB to reverse a 5K airtime purchase that didn't go through but was debited. Six weeks after, they are yet to reverse.

OP don't give up, also try this option.

To all others with similar issues, don't give up. Report to the regulatory bodies and follow up until your issue is resolved. I have twice gotten Glo and Airtel to refund through NCC Complaint Unit.

Please don't keep quiet...Report them.

Befulfilled:
My head is not thinking right right now cos I'm going through a lot. I was in dire need of money for hospital bill when someone sent me some money due to my cries. Using ATM to withdraw it, I was debited but not dispensed. Going to 3 months now, the bank has not refunded. That money was to save a life but bank played politics with it.

What are my chances if I sue them for damages?

Befulfilled:
My head is not thinking right right now cos I'm going through a lot. I was in dire need of money for hospital bill when someone sent me some money due to my cries. Using ATM to withdraw it, I was debited but not dispensed. Going to 3 months now, the bank has not refunded. That money was to save a life but bank played politics with it.

What are my chances if I sue them for damages?

Tallesty1:
People like this are the reason banks don't take cases like this serious.

It's crazy how you just form opinions on cases you know nothing about. So because she was able to source for alternative means to solve her problems means the issue wasn't urgent?

Did she in a any part of her write up state directly or indirectly that it was only the sender of the withheld 2k she knew? What if she called another person? What if she took a loan from someone or app?

Does it even matter if the case was urgent or not? The time frame given to banks by CBN to reverse dispense errors is less than 5 days and this one is more than 3 months so what's the banks excuse?

eldega:
@tallesty1 pls I sent you a mail, kindly respond to it asap

frowland:


Send your account to send you something.

Endlesspeace:


Good day Sir and Merry Christmas to you. I just saw this thread now. I don't know if it is necessary but I can swear over anything, I have nothing on me for the Christmas or even without Christmas. I will appreciate if I can get any assistance from you. Any amount will go a long way. God will richly reward you.

AlexBells:

Someone sent you urgent 2K meanwhile you survived without it, a proof that the urgent 2K was not urgent afterall.......

frowland:

Ok

frowland:

Ok

Endlesspeace:


Happy Sunday to you sir. Please I didn't hear from you again.

frowland:

I did.

frowland:

I did.

Endlesspeace:


Please I didn't receive anything. Please when and how much? I'm yet to receive any alert. Except it is from the bank.

Endlesspeace:


Please I didn't receive anything. Please when and how much? I'm yet to receive any alert. Except it is from the bank.

frowland:


Acct:*****
DT:25/12/2021:1:34:19PM
NIP CR/USHIE BEATRICE ASHIBEBONYE/F
DR Amt:15,000.00
REF:1430484561

frowland:


Is that not your name?

Albert0011:

Send ur account number