Pls engineers in d house, my system was kind of freezing at first. I ran a scan with d free avast anti virus, it showed no threat. I mistakenly disturbed d socket and it went off. Now I'm trying to booth it but after showing d options which include safemode, and that d system did not shut down correctly, it is just blank and nothing is showing. What do I do? Pls help me!

Pls i need 2 knw the operating system on it so as to knw what to profer as solution

YUSUPH1986:
Pls i need 2 knw the operating system on it so as to knw what to profer as solution

Actually, I don't know anything about computer only to do my job on it. What is op syt, pls? I know it is an hp. I think window 7

What u need to do now is system restoration. These are the steps; when u get to stage where it shows safe mode, jxt use the arrow key to navigate it to safe mode and press enter. After dat, it wil reboot jxt be selecting next or yes, when it get to the stage of restore,it wil ask u to select d last time it worked properly jxt select a date earlier and press next,next til it reboot. And cross ur hands til it boot back to desktop area

YUSUPH1986:
What u need to do now is system restoration. These are the steps; when u get to stage where it shows safe mode, jxt use the arrow key to navigate it to safe mode and press enter. After dat, it wil reboot jxt be selecting next or yes, when it get to the stage of restore,it wil ask u to select d last time it worked properly jxt select a date earlier and press next,next til it reboot. And cross ur hands til it boot back to desktop area

Thanks for ur help so far, I clicked on d safe mode and it went blank again. I'm still staring at it hoping it will respond but nothing is coming up.

ladylaurel:

Thanks for ur help so far, I clicked on d safe mode and it went blank again. I'm still staring at it hoping it will respond but nothing is coming up.

can u see safe mode wit command? If yes click on dat

YUSUPH1986:
can u see safe mode wit command? If yes click on dat

Yes, its there

pls reformat the system

Power off your laptop completely by holding down the power button for five seconds. Put it on again, before the screen displays quickly press down the f8 key at the top row of your laptop keyboard, it will display a page with many options, use the up and down navigation keys on your keyboard to select REPAIR MY COMPUTER. Click on it by striking the enter key. It will restore your computer to the earlier date when it worked perfectly before it developed boot error.