bayslw007:
hello carlcaresophia,
Please i need to know what to fix,beacuse my HTC won't charge or turn on since it was charged with a fake charger...so how much would i need to fix that?

Hello @bayslw007 We provide support for TECNO/INFINIX/ITEL devices only. Contact HTC's Customer care for further assistance. Thanks!

after flashing my itel 1506 the phone will just stop charging when charger is connected until I unplug and replug it.
please what's wrong

My Tecno J8 takes a lot of time to charge. Sometimes it charges fast after which it gets very slow. with original charger it charges 5-6hours without being full.

michaelwilli:
Hw much does it cost to replace the screen of tecno 7c?

Hi @michealwilli It'll cost you N10,900 [Please note that Prices are not fixed.] Visit the Carlcare Service Centre closest to you for assistance. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you. Thank you!

Kenneth10110:
My Tecno J8 takes a lot of time to charge. Sometimes it charges fast after which it gets very slow. with original charger it charges 5-6hours without being full.

Hi @Kenneth10110 You will need to change the Sub-board. Visit the Carlcare Service Centre closest to you for assistance. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you. Thank you!

FEMIGOLD081:
after flashing my itel 1506 the phone will just stop charging when charger is connected until I unplug and replug it. please what's wrong

Hello @FEMIGOLD081 Your charging port is faulty. Please take your phone to the Carlcare Service Centre closest to you for repairs. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you. Thank you!

Good afternoon Engineers, please I have an LG-VS950 4GLTE phone I bought second hand from someone. The phone refuses to browse so my friend reset the phone. when I switched it on, it displayed a message that I should insert a 4G LTE enabled Sim. I am in Makurdi and there s no 4G network here so someone advised that we should flash it which we did, the person who flashed it also said he reverted the phone to 3G. It worked for about 2weeks and now its showing NO NETWORK. Please help me out with a solution to this challenge. Thanks in advance.

yasolan:
Hello, pls does carlcare work on a phone's board, my receiver for the flex on the board broke off, Techno C8

Hi @yasolan We only replace boards. Visit the Carlcare closest to you to get a replacement. Thanks.

CarlcareOpebi:

Hi @yasolan We only replace boards. Visit the Carlcare closest to you to get a replacement. Thanks.

ok, thanks

Good evening. Please I stay in Kano and i tried calling the hotline but no response. I just need to know the cost of replacing the broken protective glass of the back camera lens of my phone before visiting the Carlcare Centre. I use TECNO Phantom Z (TECNO A7).



A quick response will be highly appreciated. Thanks for maintaining this thread.

CarlcareOpebi:

Hi @Kenneth10110 You will need to change the Sub-board. Visit the Carlcare Service Centre closest to you for assistance. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or let us know your location so that we can forward one to you. Thank you!

Thanks am based in Ibadan and i know the Carl care in Queen Elizabeth road Ibadan. please how much will the changing of the sub board cost.

Kenneth10110:
Thanks am based in Ibadan and i know the Carl care in Queen Elizabeth road Ibadan. please how much will the changing of the sub board cost.

Hi @Kenneth10110 The price currently stands at N1,200 & is not fixed. You'll need to contact them directly to verify this price. Thanks.
HOTLINE: 08172005296

CarlcareOpebi:

Hi @Kenneth10110 The price currently stands at N1,200 & is not fixed. You'll need to contact them directly to verify this price. Thanks.
HOTLINE: 08172005296

Hello bro, evening. I just noticed a problem with my infinix Hot note, once I plug the charger to it to charge it shows only an arrow and never increases. I had to buy another charger to try again and still it turns out same. Please what do I do to remedy the situation? Thanks.
Location is Aba.

Mskrisx:




Hello bro, evening. I just noticed a problem with my infinix Hot note, once I plug the charger to it to charge it shows only an arrow and never increases. I had to buy another charger to try again and still it turns out same. Please what do I do to remedy the situation? Thanks.
Location is Aba.

Hello @Mskrisx Get an Original Infinix charger for a better output. Other random chargers can't work well with it. Let us know how it goes eventually, thanks!

helo ,my infinix hot x507 is not showing network ,sometimes it will do as its searching for network but it won't ,pls help

deewon56:
helo ,my infinix hot x507 is not showing network ,sometimes it will do as its searching for network but it won't ,pls help

Hello deewon56, you can try to use your phone at place where signal is strong, if the problem persists, you can try change a Simcard, if there still the problem, we suggest you bring your phone to our Carlcare Service Center, our colleagues there will try to help you with the problem. You can find the nearest Carlcare Service Center in Carlcare App. Thank you!

kwaraguy:
I have Tecno Phantom Z Mini that doesn't power anymore. It started when i used a particular charger to charge it, it started by draining battery but now it does not even power at all. when connected to charger it has no effect
I'm in Kwara
What will it cost me to fix it

Hello kwaraguy, below please find contact info of our service center in Kwara, Ilorin, about the price of the repair you can call the hotline, our colleagues will check for you. Thank you!
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418

yasolan:
Hello, pls does carlcare work on a phone's board, my receiver for the flex on the board broke off, Techno C8

Yes yasolan, please bring your phone to our service center, our colleagues will check for you.You can find contact info our the nearest carlcare Service Center or collecting point in Carlcare App. Thank you!

gudluckgreat:


Good morning... Please do you guys have the LCD screen/touch pad of Cubot Dinosaur smartphone?
If you do, how much will it cost me to change mine?
I stay at Owerri

Sorry gudluckgreat, we only dealing with Tecno, Itel and Infinix products. You need to take your phone to Cubot Dinosaur after-sale center, try to check its contact info in internet. Thank you!

Wackyrichy:
#URGENT Pls, my infinix hot 2 battery has been draining quickly, now my phone is dead, been tryin' to charge it, but its not charging and not switching on, how much will it cost me to fix this (either phone or ba3 problem) at ur Carecare office in ilorin?, it also has a broken screen p.s i still have my receipt, but doubt its still within d warranty period. #URGENT

Helo Wackyrichy, below please find address and hotline of our service center in Ilorin. For the price of the repair, you can counsel with the hotline, our colleagues will check for you. Thank you!
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418

bayslw007:
hello carlcaresophia,
Please i need to know what to fix,beacuse my HTC won't charge or turn on since it was charged with a fake charger...so how much would i need to fix that?

Hello bayslw007, Carlcare Service Center only dealing with Tecno, Itel and Infinix products. About it you need to counsel with HTC after-sale teams. Thank you!

Chidexter:
How much is infinix Hot Note pro battery?? And do you guys have a branch at Nsukka, Enugu state??

Hello Chidexter, about the battery you can try to counsel with local retailer or online shops like Jumia and Konga who sales the phone. Thank you!

Please how much will it cost me to swap my infinix hot 4, sandstone black in color for a new infinix note 3 any colour
If it's possible to swap

Carlcaresophia:

Hello bayslw007, Carlcare Service Center only dealing with Tecno, Itel and Infinix products. About it you need to counsel with HTC after-sale teams. Thank you!

you guys repair htc or not?

bayslw007:
you guys repair htc or not?

No, only Tecno, Itel and Infinix. Thank you!

Carlcaresophia:

Helo Wackyrichy, below please find address and hotline of our service center in Ilorin. For the price of the repair, you can counsel with the hotline, our colleagues will check for you. Thank you!
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418

i have taken it to a local repairer already, would they still help me repair it at ur office since he might have broken d warranty seal?

Carlcaresophia:

Hello kwaraguy, below please find contact info of our service center in Kwara, Ilorin, about the price of the repair you can call the hotline, our colleagues will check for you. Thank you!
2nd Floor, Ostrich Bakery Building, 155 Ibrahim Taiwo Rd, Ilorin, Kwara, Nigeria +2349092961418

I've called, the lady that picked said no phantom z mini part is available and will not be anytime soon.

How much will it cost me to fix my tecno c8 mouthpiece n calibrator.

Hi carlcare my Tecno L7 suddenly started giving me a notification that mobile storage is damaged .How can this be fixed because I can't seem to see any storage on the phone

pls help. my infinix hot 2 refuse to power on after successful flashing...drain battery immediately after connection...

My M6 screen is cracked and affected d touch pad.... Can I change only touch pad? Or it must be both... How much, ....tecno M6

Wackyrichy:
i have taken it to a local repairer already, would they still help me repair it at ur office since he might have broken d warranty seal?

Hello Wackyrichy, you can bring your phone to our service center, our colleagues will check for you if your phone is under warranty or not. Thank you!