Dear all,

I need some help and advice.
I have been expecting a parcel from China. Tracking it, I saw that it arrived Nigeria on 6 December 2018. It arrived the post office (Italewa, Ikorodu) on 7 December. I also got an sms from the post office on Monday 10 December saying that my parcel was ready for pick-up.

I visited the post office the next day 11 December. Lo and behold, the parcel could not be found; even after a supposed "two-hour search". It was confirmed that the parcel got to the post office though. Since then I have visited the post office regularly, all to no avail. Today, I was told that they have searched everywhere and they can't find it and they don't know what to do.

I also do not know what to do right now. I may need to involve the 'popo'.
I would like to get this looked into before the item becomes irretrievable.

Please, I will appreciate help and advice from anyone and everyone right now.
Thanks.

NIPOST! NIPOST!! (This has become irritating).
This nonsense has to stop.

cc .. MODs , Lalasticlala, Seun ..... Please help push this up front.


EDIT :-

29Dec
Here's something I found out, which should be of help.
In every post office, there is a Supervisor and also a Counter Manager.
If you ever have any issues which the counter official cannot resolve, ask to see the Counter Manager and/or the Supervisor.
If you still do not get any resolution, then you may need to see the DM (district manager) who will either be in that particular post office or in one close to that.

This way, you won't be left stranded.

NIPOST! Are they still existing?

Open a dispute on the item in aliexpress stating that you didn't receive it.
You will be refunded or a replacement might be sent.

Mail items can get mixed up everywhere, almighty USPS had once failed to deliver a parcel shipped from China.

bodejohn:
Open a dispute on the item in aliexpress stating that you didn't receive it.
You will be refunded or a replacement might be sent.

Mail items can get mixed up everywhere, almighty USPS had once failed to deliver a parcel shipped from China.

Did you read the post at all? It got to Nigeria and they misplaced it there. You want him to shift the blame to Aliexpress? Nigerians ehn!

czarina:
Did you read the post at all? It got to Nigeria and they misplaced it there. You want him to shift the blame to Aliexpress? Nigerians ehn!

You probably did not read or understand my response.
Did the receive the item? No!!!

How exactly did I ask him to shift the blame to Aliexpress for an item that he did not receive irrespective of where it got missing?

bodejohn:


You probably did not read or understand my response.
Did the receive the item? No!!!

How exactly did I ask him to shift the blame to Aliexpress for an item that he did not receive irrespective of where it got missing?

And Aliexpress will refund him abi? For something that got to Nigeria and even reached the post office? Nawa for you o

czarina:
And Aliexpress will refund him abi? For something that got to Nigeria and even reached the post office? Nawa for you o

Oga, Aliexpress will refund him. Its there debt. They will be the one to probe nipost not the buyer. After you collect any package that have tracking no from post office, nipost will update there website and when you check that tracking no on the website, it will show that the goods have been received by the owner.
Since he's yet to receive the goods, it will show product not delivered on nipost website.
If delivery period have elapsed,
It's up to aliexpress to find the package or refund.

czarina:
And Aliexpress will refund him abi? For something that got to Nigeria and even reached the post office? Nawa for you o

You don't need all the subtle insults...

The post office cannot prove that he has received the items...the receiver has to sign when percels are claimed.

He will be fully refunded as long as he didn't collect the item. The post office is even expected to return the items if it is unclaimed after a period of time.

AliExpress is a global company managing the shipping millions of parcels every week, this issue will not be strange as parcels get mixed up in transit.

Most, if not all the parcels are insured, refunds to the buyer is not an issue once it's confirmed the items were not delivered, damaged or not as described.

ThatErha:
Dear all,

I need some help and advice.
I have been expecting a parcel from China (Tracking no. RB658739715SG). Tracking it, I saw that it arrived Nigeria on 6 December 2018. It arrived the post office (Italewa, Ikorodu) on 7 December. I also got an sms from the post office on Monday 10 December saying that my parcel was ready for pick-up.

I visited the post office the next day 11 December. Lo and behold, the parcel could not be found; even after a supposed "two-hour search". It was confirmed that the parcel got to the post office though. Since then I have visited the post office regularly, all to no avail. Today, I was told that they have searched everywhere and they can't find it and they don't know what to do.

I also do not know what to do right now. I may need to involve the 'popo'.
I would like to get this looked into before the item becomes irretrievable. It is a dash cam. I guess someone thought it was a phone and ...........

Please, I will appreciate help and advice from anyone and everyone right now.
Thanks.

NIPOST! NIPOST!! (This has become irritating).
This nonsense has to stop.

cc .. MODs , Lalasticlala, Seun ..... Please help push this up front.

Same thing happened to me. I ordered 128gb flash drive last year... Tracking no says it has reached Dugbe post office in Ibadan. I went there and was told it has been transferred to UI post office since that's the address I put. No long story, UI post office couldn't find it. Yet, they have my name and tracking no in there record book that shows they've received it... The manager called me 3 days after that I should show up at there office. I went there thinking they've found it but she took me to her office and the woman in charge of the goods nearly knelt down for me. They baptized me with there Yoruba begging, telling me they'll give back the money I used to buy it... And that if I went back to Dugbe which is there headquarter to lodge complain, she may lose her Job. Mehn, I just forgot everything and never bothered to collect refund from them... Am sure I won't give then same privilege next time. Afterwards, have collected packages over 30 times and no such thing of my goods missing.

If they can't find your goods and you don't want to disturb Aliexpress, report them to Lagos nipost headquarter.....

alphabbey1:
Oga, Aliexpress will refund him. Its there debt. They will be the one to probe nipost not the buyer. After you collect any package that have tracking no from post office, nipost will update there website and when you check that tracking no on the website, it will show that the goods have been received by the owner.
Since he's yet to receive the goods, it will show product not delivered on nipost website.
If delivery period have elapsed,
It's up to aliexpress to find the package or refund.

Thanks jare...

He will even be refunded even if the package does not have online tracking.

He will be refunded even if he decided not to go to the Post office to claim the package...

bodejohn:


Thanks jare...

He will even be refunded even if the package does not have online tracking.

He will be refunded even if he decided not to go to the Post office to claim the package...

I could remember a package I didn't receive on time... It has no tracking no and I asked for a refund... Days after have been refunded, post office now called me to come for the package...

alphabbey1:
I could remember a package I didn't receive on time... It has no tracking no and I asked for a refund... Days after have been refunded, post office now called me to come for the package...

I had same experience too in Ibadan.
Unfortunately...most of the parts I ordered were misfits...

bodejohn:


You don't need all the subtle insults...

The post office cannot prove that he has received the items...the receiver has to sign when percels are claimed.

He will be fully refunded as long as he didn't collect the item. The post office is even expected to return the items if it is unclaimed after a period of time.

AliExpress is a global company managing the shipping millions of parcels every week, this issue will not be strange as parcels get mixed up in transit.

Most, if not all the parcels are insured, refunds to the buyer is not an issue once it's confirmed the items were not delivered, damaged or not as described.

Subtle insults? Where and when? Oya no vex

Visited the post office today and they are still looking for my parcel.

Please I need the contact of the DM for this post office.
Anyone who has it, please share.

Thanks all.

Package has been retrieved and received. This was 2 days ago.
Many thanks to you all here for the responses and guidance.
Many thanks to all those within, and those outside, of NIPOST who made efforts to resolve this.

Compliments of the season.

NB :- Here's something I found out, which should be of help.
In every post office, there is a Supervisor and also a Counter Manager.
If you ever have any issues which the counter official cannot resolve, ask to see the Counter Manager and/or the Supervisor.
If you still do not get any resolution, then you may need to see the DM (district manager) who will either be in that particular post office or in one close to that.

This way, you won't be left stranded.

Please I need help
Looking for my parcel please it's showing collected by local shipping company since 23rd of February I went there and the lady said she didn't receive it please I need help please tracking id is LP00495090320817